ai

A special announcement for a Friday! After many years, “Digital Decisioning: Using Decision Management to Deliver Business Impact from AI” is finally available in Chinese! This has been a long journey with all the usual delays in getting a translation done plus challenges like changes to the US rights and publisher, COVID and much more. [...]

Wrapping up my series on decision agents, here’s the third post. How AI Agents and Decision Agents Combine Rules & ML in Automation Building Decision Agents with LLMs & Machine Learning Models Designing AI Decision Agents with DMN, Machine Learning & Analytics [this post] The most effective way to define decision agents is using decision [...]

Continuing my series on decision agents, here’s the second post. How AI Agents and Decision Agents Combine Rules & ML in Automation. Building Decision Agents with LLMs & Machine Learning Models [this post] Designing AI Decision Agents with DMN, Machine Learning & Analytics If you are building a sophisticated agentic AI system that is intended [...]

Business automation is being transformed by Agentic AI. Generative AI (Large Language Models – LLMs) and the Agentic AI pattern together create new ways to solve business problems. As you would expect, I am particularly interested in what you might call “decision agents” – agents in an agentic framework specifically focused on automating business decisions. [...]

Business automation is being transformed by AI, specifically Generative AI or Large Language Models (LLMs). More recently, the Agentic AI pattern has gained real traction among those trying to apply LLMs in an enterprise context. Like any new pattern, there’s a ton of hype about Agentic AI but it’s clearly here to stay. I have [...]

As 2024 wraps up, I thought I would share a few thoughts on Artificial Intelligence (AI) in the context of automating your business. It’s been a really interesting year for AI and I suspect 2025 will be more interesting yet. It’s important to remember that AI > Generative AI. Focus on applying the right mix [...]

As regular contacts of mine will have noticed, we have a new company name and a new brand Artificial Intelligence (AI) is changing the way companies approach technology, and we are broadening our palette of technologies and services to match. A new name, and a new focus, are required. Blue Polaris will still be helping [...]

You may have noticed articles about a chatbot recently that got a little out of line – an airline’s chatbot misstated the rules for a fare class (see The Guardian‘s article or The Washington Post‘s). The airline has, of course, been held accountable for its chatbot – just as it would have been for an [...]

There’s huge potential in AI, yet far too many AI projects fail to deliver meaningful business value. The technology works, the team has skills, the data is available – and yet it never comes together. To address this critical issue, Eric Siegel has just published The AI Playbook: Mastering the Rare Art of Machine Learning [...]

Eric Siegel, author of Predictive Analytics and the Chair of Machine Learning Week, had a great article on Harvard Business Review recently – The AI Hype Cycle Is Distracting Companies. You should read it, as he makes a lot of great points about AI hype and its dangers. One comment, in particular, stood out for [...]

I got a chance to listen to Mike Gualtieri of Forrester talk about his recent Wave report on AI Decisioning Platforms. This focuses in on a core set of vendors and compares them in detail as a follow-up to his earlier AI Decisioning Landscape report (which included Decision Management Solutions with our DecisionsFirst Modeler product). [...]

Over the years, Decision Management Solutions has helped many leading insurance businesses modernize. We’ve helped them radically improve their claims handling, driving high rates of straight through processing with less fraud and less waste. We’ve helped them improve their top line sales numbers with automated cross-sell/up-sell, Next Best Offer or Next Best Action systems. We’ve worked with [...]

Bart de Langhe and Stefano Puntoni recently published a great article in the MIT Sloan Management Review called “Leading With Decision-Driven Data Analytics.” In contrast to so much of the literature that focuses first on data, they focus on decision-making. In fact they go so far as to say that: “Leaders need to make sure [...]

Eric Siegel and I had a great discussion about doing Machine Learning BACKWARDS recently – you can watch the recording below or on our YouTube Channel. Eric, if you don’t know, is the founder of Predictive Analytics World, a leading consultant, and author of “Predictive Analytics“. You can also check out Eric’s new Coursera class. This [...]

Working with companies that are investing in becoming analytic enterprises, we have determined that there are three critical success factors. Whether you are focused on business analytics, data mining, predictive analytics, machine learning, artificial intelligence, or all of the above, these factors will be critical. Check out these videos that talk about them: Analytic Enterprises [...]

COVID-19 is driving a new normal in which resources must be allocated and managed more dynamically.

The new normal of COVID-19 is going to need customer relationships to be built and sustained remotely.

The new normal of COVID-19 requires systems that let you react quickly and accurately.

If you’re stuck sheltering in place or bored working from home, we have a great opportunity for you. You can learn a vital new skill – Decision Requirements Modeling – from the comfort of your home FOR FREE! We are going to take some of our popular online training materials and provide a FREE 2-hour introduction [...]