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Brad Strock of PayPal presented on innovation. He laid out the three stages of money: Money 1.0 is what you might call traditional coinage and notes. Money 2.0 was the credit revolution with revolving debt, credit and debit cards etc. These have become the pre-eminent means of payment for many people. Money 3.0 is what PayPal [...]

Jeffrey Kuhn from BNY Mellon came up to talk about business transformation in the face of unprecedented and accelerating change. Technology is changing what is possible and allowing new competitors to emerge while offering new distruptors at every turn. We need, he says, to use these challenges to drive transformation in our organizations and this is [...]

Kerim Akgonul came up next to talk products, in particular Pega 7. Pega 7 was released last year and is being used around the world. Pega 7 focused on several elements: Visibility through the common case interface Speed and accuracy through automation of processes and decisions Speed and accuracy also of development, making it easier [...]

Next up an executive panel on digital transformation from the C-Suite with a CTO, a CIO and a CFO from Lloyds Bank, UnitedHealthcare and the FBI. UnitedHealthcare’s key element for digital transformation was a focus on members, consumers rather than on enterprise customers. For instance this means delivering customer service interactions that are not disjointed based on internal processes. [...]

I am giving a presentation to the Bay Area Chapter of the IIBA on “BABOK 3: What’s the big deal with decision modeling?” June 25th at 6:30pm in Sunnyvale Palo Alto, CA Decision Modeling is a new Technique in v3 of the BABOK(r) Guide. It’s also become a key element of the Business Intelligence and Business [...]

PegaWorld 2014 – Vodafone

Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world’s largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader portfolio of services (fixed and mobile, converged, enterprise and consumers).  This change has driven a need to serve multinational customers [...]

I am attending PegaWorld 2014 and we kicked off with the opening keynotes with a focus on becoming a digital enterprise.  New channels, more devices are driving an unprecedented degree of change according to Alan Trefler, CEO. Organizations must become digital by design, intentionally, focusing on three key areas: The power to engage with customers, [...]

Some time back I participated in a large group of practitioners working on a new version of A Guide to the Business Analysis Body of Knowledge® . After months of consolidating feedback and updating this (vry thorough) document, the IIBA has announced a public review of version 3. As their own newsletter says: You can review [...]

I attended bpmNEXT a little while ago and gave a demonstration of Decision Modeling for Simpler, Smarter, More Agile Processes. This was a live demonstration of DecisionsFirst Modeler, our collaborative cloud-based environment for decision modeling and showed how the Decision Model and Notation standard works. In addition, I showed how teams can collaborate on these models, [...]

IBM announced Smarter Process last year, pulling a number of capabilities into a single story with a particular focus on customer centricity. This year IBM’s customers are very focused on growth – 60% of them say it is their top issue, up from 41% the year before. The Smarter Process team this year is focused [...]

A very high powered executive panel – Bob LeBlanc, 6GMs and a Global Leader from GBS – took questions. No particular structure but here are some key takeaways: IBM has made, and continues to make, investments in a broad range of flexible cloud approaches supporting public, private, hybrid and localized cloud. It sees the flexibility [...]

Marie Wieck came back to discuss how to create the kind of composable business  IBM discussed on day 1. It’s critical, she says, to keep customers at the center and drive a new process from this. It’s key to use data to make better decisions, and it’s important to have the kind of scalable infrastructure [...]

Tangerine Bank, an IBM customer, kicked off IBM IMPACT 2014 discussing how they are using technology to re-imagining and simplifying banking. In particular Tangerine is focused on becoming a mobile-centric or mobile first bank. They are trying to raise the bar on mobile banking applications, adding things such as voice activation and offline access. Working with [...]

I recently got an update from Pegasystems focused on their recent release 7 of the Pegasystems Decision Management product. Last year (2013) Pegasystems had a good year, breaking $500M in revenue while showing a 55% increase in license and backlog. They are forecasting $576M in 2014 and report particular interest in predictive analytics, analytic marketing [...]

While many, most, organizations know they need to focus on business processes, a matching focus on operational decisions is less common. The effective combination of Business Process Management (BPM) with Business Decision Management (BDM) is emerging as a critical element in successful organizations. BPMInstitute.org has been providing insight and education on the relationship between business rules/Business Decision Management [...]

Westech, a project to produce lower cost healthcare infrastructure that is part of the West Health initiative, is looking for a Drools/jBPM developer. The job is based in La Jolla CA and they are looking for a full time hire. West Health Institute is looking for a creative and hands-on jBPM Software Developer for an [...]

I recently met Neil Ward-Dutton of mwd advisors at bpmNEXT and we chatted about decision modeling – I was there giving a demo of DecisionsFirst Modeler and its support for the new Decision Model and Notation standard. Neil pointed me to his recent report CMMN and DMN: new notations for systems of co-ordination – what are [...]

As part of our ongoing “Meet our Partners Series” I caught up with Juergen Pitschke of BCS, a Decision Management Solutions partner. Juergen and I are giving a webinar on April 1 – Getting Started with Decision Management. Please describe your current role and title and tell us a little about your company I’m Juergen Pitschke the founder [...]

I am attending bpmNEXT this month to talk about decision modeling and I am delighted to let you know that you can get a 30% discount on attending by entering the code DMS. bpmNEXT is a different kind of event – as Sandy Kemsley said of last year’s event it focuses on demos, not presentations; keeps its [...]

I will be giving a webinar on BCS on April 1, 2014 at 10:00 AM EST, 16:00 CET Organizations like yours are improving results, streamlining operations and personalizing customer transactions by automating the repeatable decisions central to their operations. These organizations are using the time-tested and proven decision management approach to effectively apply business rule, predictive [...]