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Live Event: Excellent Customer Experiences with Analytics IBM THINK


I am speaking with Ryan Trollip, CTO of Decision Management Solutions, and Stephane Mery of IBM on Delivering Excellent Customer Experiences with Analytics and Automation at IBM THINK.

Many customers are struggling to deliver consistent digital experiences across customer channels and touch points. Adopting a decision-first approach is a step in the right direction to provide this consistency and decisioning support over the entire customer journey. Operational decisions are mixing business rules, analytics and machine learning. This talk will share some use cases and illustrate how decision modeling can be used as a framework to inject AI into your business operations.

Come hear us discuss a proven approach to delivering digital decisioning that operationalizes predictive analytics and positions you for success with ML and AI.