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Webinar: How to Innovate Risk Management and Customer Centricity with Roger Burlton


I am giving a webinar on How to Innovate Risk Management and Customer Centricity with Roger Burlton of the Process Renewal Group , February 17th at 11am Pacific. It’s a great chance to hear how to innovate risk management and customer processes with decision and process management, from two leading experts.

Operational decision making is not optimized in the majority of organizations because it is buried in business processes and information systems. This matters because business processes are ultimately what deliver value to the business. More and more of this value creation is associated with decisions and approvals. This trend is accelerating as more processes are digitized and automated to keep pace with today’s consumers. Business processes are essentially “decision processes” in this new digitized world – especially in the key business areas of risk management and customer centricity.
In this live webinar, leading process improvement expert Roger Burlton, founder of the Process Renewal Group and Board member of BPTrends, joins decision management expert James Taylor, CEO of Decision Management Solutions. Based on dozens of projects across many industries, Roger and James will show you how combining a process focus with a decision focus optimizes business processes and maximizes business results.

  • The complexity of decision-making processes can be addressed by externalizing and modeling decisions
  • Why two critical business initiatives – managing risk and customer centricity – require process and decision innovation.
  • How combining both processes and decisions drives transformation and innovation in business operations creating real business value.

Roger and I both work with leading organizations striving to deliver excellence in risk management and customer centricity and our experience makes it clear that a combined process and decision focus is the most effective way to improve business processes. You can register here.


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