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New white paper on using analytics to drive operational excellence


I recently wrote a white paper – Driving Operational Excellence with Business Analytics – sponsored by IBM.

Organizations can maximize the value of analytics by moving beyond a focus on customers to drive excellence in operations.

    • Critical Challenges in Operational Excellence
    • Analytics and the Path to Operational Excellence
    • Operational Success with Business Analytics
    • Next Steps and Recommendations

You can download the paper from IBM’s website  here.