Nice post by Dale Wolf on what a perfect customer experience takes and why it does not require the mythical “perfection”
Nice article on personalizing customer experience
Interesting example of a smart device – almost certainly they use rules (traffic rules), data mining (patterns of past behavior), predictive analytics (what is likely in the future) and the rest of the trappings of EDM.
Do you kids data mine? Perhaps when they learn language they do.
links for 2008-02-20
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