-
Interesting set of 5 trends all beginning with I. Several of them reinforce the value of extending an old-style BI approach to include EDM.
-
fun title for an interesting little customer service piece. Unlike the author, I don’t think you need to wait for anything new to start automating customer service, hence this week’s posts.
-
Interesting article in Business Week on smarter electrical grids
links for 2008-01-17
Next post: Using EDM to personalize your business
Previous post: Using EDM to keep loyalty where you want it