“A thorough examination of the business value and technologies enabling decision management, positioned as the next major wave of business process automation. The book is filled with examples that should help the reader learn from the experiences of other organizations in deploying decision management technologies. Traditional business intelligence addresses the delivery of information, but not the selection of the optimal decision in the face of uncertainty. Taylor and Raden provide a comprehensive survey of the business and technology dimensions of establishing a policy hub for decisions across the enterprise.”
Henry Morris, Group VP/GM for Integration, Development, and Application Strategies, IDC
