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Testimonial from David Raab


“This is a very important book.  It lays out the agenda for business technology in the new century – nothing less than how to reorganize every aspect of how a company treats its customers. The book is very comprehensive in its coverage of the concepts, the underlying technologies, and implementation techniques. If you read one book on Enterprise Decision Management this year, this is the one.”

David Raab, President ClientXClient


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