workflow

Designing and implementing a web-based warranty system

March 12, 2009

Frank Kozlowski of Kohler presentedf on a web-based warranty system. When they set out to develop the system their goals were to move to a start-of-the-art, easy to use system that was web-based so dealers could enter claims directly anywhere in the world (they have 12,000 dealers). They wanted to reduce their cycle time from [...]

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First Look Tavant

March 6, 2009

Some weeks back I got a review on Tavant, a 700 person IT services and solutions company with a focus in financial services (mortgage, trading and security), ebusiness and Service Operations such as warranty management. I was interested in their warranty product as part of my research into the warranty claims space. The product – [...]

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Here’s what different in next generation warranty systems

March 5, 2009

Continuing some posts on next generation warranty systems in the build up to speaking at the Warranty Chain management conference I thought I would contrast how current generation warranty systems handle critical decisions with how next generation systems do so.

Decision
Today
Next Generation

Is Claim Valid?
Data validation rules are coded into the user interface that captures [...]

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First Look – EpiAnalytics

February 23, 2009

I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics to improve customer service and technical support business processes using analytics (including text analytics) and decision automation to automate the manual analysis of leads and support emails. The results are then plugged into an engine [...]

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IBM and ILOG – Simpler, more agile processes

January 21, 2009

I am going to be attending ILOG’s DIALOG ’09 user group next month and I thought I would build up to it by posting my thoughts on some of the opportunities IBM has as it integrates ILOG’s technology into its product portfolio. Today is the first one in this series – the opportunity to use [...]

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First Look – Intalio Business Edition

December 9, 2008

I got an update from Ishmael Ghalimi at Intalio this week. I have blogged about Intalio a few times, including a set of posts from their user group – check out the intalio tag. Intalio is a company built on a variant of the open source model with 80% of their code in open source, [...]

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First Look – Drools 5.0

October 14, 2008

When I was in the UK recently I got a chance to have a coffee with Mark Proctor and get a detailed demo of the new Drools release – 5.0.
Mark spent most of the time showing Guvnor, the new web-based business rule management system for Drools. Built with GWT this looks and works great – [...]

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First Look – IDS Scheer ARIS Business Rule Designer

August 8, 2008

I had a chance to catch up with Marwane from IDS Scheer the other day and talk about ARIS, IDS Scheer’s enterprise modeling product. The ARIS architecture or platform has currently more than 25 products for enterprise modeling divided into 4 platforms (Strategy, design, implementation and controlling) and 6 solutions (Enterprise BPM, EA, SAP, [...]

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Using decision management to deliver intelligent business performance

August 5, 2008

Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

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Here’s why to use decision management not just process management

June 30, 2008

I have often posted on the need to combine decision management and process management but it seemed to me that recently I have seen more BPM writers talking about this. For instance the folks over on the ARIS blog posted BPM + BRM = Greater than the Sum of the Parts (talking about a webinar [...]

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Intalio 2.0

June 18, 2008

Ismael Ghalimi presented his vision of “what’s next” and started with some history. In 1998 he started work on what he now calls “Office 2.0″ and, while prototyping ideas, he met the other founders and started to put together a plan for a platform that would allow him (a self-confessed poor programmer) to build web [...]

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Why don’t you replace COBOL with something useful (not Java)

June 13, 2008

Joe McKendrick in his Eye on the Enterprise blog had a post on legacy modernization – Time to Cut COBOL from Life Support in which he referenced a post by James McGovern The mainframe is not evil, but COBOL is… in which James says
that there’s no reason why aging COBOL apps can’t be replaced with [...]

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Lessons Learned from BPM Deployments

May 23, 2008

Ken Vollmer kicked off the last day of the event with a view from the field – a survey on BPM that Forrester did at the end of 2007. The theme is that “BPM has already achieved mainstream status inside of most enterprises but we still have a long way to go to achieve the [...]

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Age of Dynamic Business Applications

May 21, 2008

Dean Hager from Lawson came on to follow-up on the dynamic business applications story. Dynamic means “continuous change, activity, or progress” and Enterprise Applications “suck at this” to use his words. But this is a problem as the world is changing – people change, events cause change, the business climate changes and more. He asked [...]

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2008 BPM & Workflow Handbook – 30% Discount

April 16, 2008

Neil and I recently contributed a chapter to the 2008 BPM and Workflow Handbook and they just sent out a pre-release discount:
Human-centric business process management (BPM) has become the product and service differentiator. The topic now captures substantial mindshare and market share in the human-centric BPM space as leading vendors have strengthened their human-centric business [...]

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