April 29, 2008
Paul Daro was next giving some detail around the new architecture (introduced by Bernhard Nann). A number of trends were identified first:
Clearly the move to a collection of services from monolithic applications has fundamentally changed the relationship of vendors to customers – now more about delivering services that can be fitted in to an overall [...]
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April 7, 2008
Erik Klein from the WebSphere Commerce group at IBM and Scott Young from a consultant. Erik started by discussing the inhibitors to moving to multi-channel and customer-centric. These include:
Siloed business units
Applications that don’t integrate or support multi-channel operations
Redundant data in multiple systems, no single version of the truth
The different domains – web, store and enterprise [...]
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