value

Tips for Big Decision Management

April 28, 2012

The TIBCO Spotfire blog had a nice post – Tips to Get Your Organization Ready for Big Data – and it struck me that these tips were all good advice for someone trying to do “Big Decision Management” – that is Decision Management with Big Data. I would add a few comments though:
Collaboration is always [...]

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Eliminating bias and valuing customers with Decision Management Systems

November 14, 2011

Meri Gruber, VP Biz Dev here at Decision Management Solutions, had a post a little while ago that she recently tweeted – How many service reps does it take to change a light bulb or lose a customer? In it she makes the point that a company lost her business because the customer service department [...]

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Analytics: The widening divide. An IBM/MIT Sloan study

November 8, 2011

I listened in to IBM’s call about their recent analytics study conducted with MIT Sloan – The Widening Divide (available from www.ibm.com/thewideningdivide). This is the second year for the analytics study and surveyed 4,500 people from 30 industries and 120 countries – a very broad view. Three key results:

The competitive advantage created by analytics is [...]

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Predictive Analytics in the Cloud – Sneak Peek Results

November 3, 2011

We are announcing the full results of our Predictive Analytics in the Cloud survey next week (Thursday, 10am Pacific) and will be making the results available also as a white paper at the same time. You can register on SmartData Collective for access to the white paper when it is published and for other deliverables [...]

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Paying for rules by the rule with IDIOM

April 20, 2010

I have blogged about the folks at IDIOM before and I recently heard that they are making IDIOM Decision Manager available under a new free/very low cost price plan. Not a trial or test plan, but a real pricing model that supports commercial development and full ownership of generated code at what can only be [...]

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Realizing the value of analytics

April 12, 2010

Panel discussion with SAS, Accenture, Marriott talking about how to execute a business analytics strategy. Panels are hard to blog but here are some of the interesting points made:

Critical question is how to drive insight to action and make a difference to their business.
Analytics is a pervasive change in management theory
Enterprise-wide customer intelligence is the [...]

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Speaking at the IBM CIO Leadership Exchange

January 15, 2010

[ March 9, 2010 to March 10, 2010. ] I am speaking at the 2010 CIO Leadership Exchange, hosted by IBM Chairman, President and CEO, Sam Palmisano. The forum has been designed around the theme of “Leadership for a Smarter Planet” and will explore how CIOs are tapping business analytics, systems and infrastructures, and new IT value models. The program will provide access to [...]

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A decisioning elevator pitch

November 24, 2009

Syndicated from ebizQ
So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning?

Is it that decisioning can change the basic assumptions of your business – decoupling growth, revenue [...]

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Analytics in the executive suite – a #PBLS panel

October 28, 2009

Syndicated from BeyeNetwork
I am at the Premier Business Leadership Series, SAS/BetterManagement.com’s event, and I got to attend a great panel on Analytics in the Executive Suite. Barbara Pindar of Aeropostale, Eric Webster of State Farm Insurance, Cameron Davies of Disney and Keith Collins of SAS made up the panel. Each panelist gave [...]

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Boosting results or reducing costs with lift curves

September 22, 2009

Syndicated from BeyeNetwork
I have been thinking about lift curves this week (no, really, this is the kind of thing I think about) and I thought it was worth spending a post describing them and their value.
Before I actually talk about a lift curve I need to give you a little background. The purpose of a [...]

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Analytics simplify data to amplify its value

July 31, 2009

Syndicated from ebizQ
With IBM’s announcement this week that it was acquiring SPSS I have been talking to a lot of folks about analytics. Analytics is one of those topics that is often on the edge of what IT people know so I thought a couple of posts on analytics might be useful.
Now analytics can mean [...]

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Accelerating BPM Adoption

July 1, 2009

I am speaking at the Brainstorm conference in San Francisco and blogging a couple of sesssions. First up today is Michael Melenovsky (formerly of Gartner) on Accelerating BPM Adoption – creating a vision and establishing a roadmap. Michael made the great point that companies sometimes get started with BPM to try it out and then [...]

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Lesson from GM: Decisions > Processes

June 3, 2009

Syndicated from ebizQ
Gary Comerford posted about Bex Huff’s identification of How one bad business process doomed GM. Like Gary I appreciated the analysis. However, the title is all wrong. This is not about a business process – I am prepared to bet that GM’s PROCESS for selecting and acquiring parts, signing up vendors etc was [...]

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Predictive Modeling for E-Mail Marketing

February 20, 2009

Syndicated from Smart Data Collective
Arthur Hughes (author of Strategic Database Marketing) and Anna Lu of e-Dialog.com presented on predictive modeling for e-mail marketing. Arthur has been developing databases for database marketing for 30 years or so. Initially he focused on databases but found that people could not use them to make money and that led [...]

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Using business rules to close the SOA knowledge gap

January 8, 2009

Dan Rosanova wrote a piece on The SOA Knowledge Gap that made me think (again) about the value of business rules as a way to manage requirements. Dan points out that

“A unique SOA challenge is its need to bring together SMEs from across the enterprise.”

Now this is true but I don’t believe that better management of requirements is the answer. In fact what is needed is a way to turn what the SMEs know into something that can be managed in a repository and used to power systems directly. Working with SMEs to create sets of business rules to represent their know-how not only allows this knowledge to be stored in an executable format – reducing the likelihood of implementation error and speeding deployment and maintenance – it also allows each SME or SME group to manage their own rules. A modern Business Rules Management System (BRMS) will allow different users to have different access to rule sets, allowing each set of rules to be managed by those who know them best or those who “own” them. The BRMS can then be used to package up the relevant rules – typically many sets from many SMEs – into a decision service that can be deployed into a service-oriented architecture.
Because the SME’s can edit the rules directly, business agility is increased because the time from the SME realizing that a change is needed to the time when that change is deployed can be cut dramatically using the rule management features of a typical BRMS.
Dan’s comments about how to gather the know-how from SMEs are all good, but gathering their know how as requirements and not rules is going to limit the good it can do. I have blogged a lot on this topic but check out these two posts on the difference between requirements and Requirements and on how to fit business rules into a software development lifecycle.

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Critical Success Factors for successful BI and analytic implementations

December 2, 2008

A panel of the keynote presenters discussed critical success factors for BI and analytics. Panels are tricky to blog so this is just going to be a list of thoughts generated by the panelists with no attempt to assign them to the individuals. Critical success factors, then, include:

You must understand what drives high performance for [...]

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Using decision management to surive an IT squeeze

November 7, 2008

An old friend sent me a link to an article on the Financial Times – How to survive an IT squeeze. I was struck by a couple of quotes:
Scarcity of capital will generate increased competition for the cash that is available. Consequently it will be even more important that businesses do everything they can to [...]

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On the importance of holistic decision making

November 6, 2008

I was chatting with someone the other day who shared a story of a European health insurer.   Their decision-making in claims looked only at the validity of the claim and nothing else. This of course created a situation where good (and very profitable customers) could be treated correctly but ineffectively – such as one [...]

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Making BI more decision-centric

October 8, 2008

My friend Kurt Schlegel at Gartner has just released a new report – Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

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Chief Decision Officer?

September 15, 2008

Mitch Betts’ blog brought an interesting article to my attention this week – an interview Accenture chief scientist Kishore Swaminathan in which he argues that CIOs need to move up the value chain and become Chief Intelligence Officers. I kinda like this but I would not equate being a Chief Intelligence Officer with data but [...]

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