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Removing decisioning from the SDLC

September 4, 2009

Syndicated from ebizQ
My friends at IDIOM had a great tweet today – @Intelligentform said:
#Decisioning objective:nothing less than the removal of decision management from the SDLC – automated decisions should be managed as content
I retweeted it (I’m @jamet123) but I thought it warranted a longer blog post about why this is a good idea and how [...]

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CEP = event correlation + decision management

September 2, 2009

There has been a lot of twittering between some of my colleagues (@CMatignon, @mgualtieri, @johnrrymer, @NeilRaden) around rules, decisioning and CEP. As such I thought I would write a quick blog post on the topic as it seems to me that the reason for confusion and for some of the back and forth I see [...]

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How many degrees of separation are there between your developers and users?

July 15, 2009

James Governor of Redmonk shared a great tweet today (he is @monkchips)
@dhague: 6 degrees of separation between developers and end-users is 3 too many. It’s hard to keep users happy with that disconnect
Now here’s one way to think about the degrees of separation between your users and your developers:

Users tell an analyst what they want
The [...]

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Treat your customers as people by managing customer treatment decisions

November 7, 2008

Great comment from monkchips on twitter today:
the key to customer relationship management is to treat your clients as people rather than accounts. everything else follows from that.
Of course the challenge is how to make sure that all the people who work for you and all the systems your clients use do this. While you can [...]

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Live from the Intalio User Conference – Green BPM

June 17, 2008

First session is Doug Neal from CSC on “New Aspirations for BPM – Green and Global”. Doug took us back to 2001 when BPM was new and reminded us that the driver was a need for change (that could not be supported by the ERP systems of the time). How we manage change has [...]

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