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I am presenting on Adopting Process and Decision Technology – the Subject Matter Expert’s Perspective with Alexandra Caraballo of Kaiser Permanente at this years Building Business Capability conference – Thursday at 4:50pm Kaiser Permanente is the nation’s largest not for profit healthcare network. Its not for profit mission means that philanthropy – making grants to [...]

Last day of blogging from Building Business Capability and the first topic is modern business architecture with Gagan Saxena, VP of consulting at Decision Management Solutions, and Andrew Ray of Goldman Sachs. The presentation is focused on a new approach to business architecture to address problems in the legacy approaches – one that connects business at rest to business [...]

Last session for me at IBM’s World of Watson is the keynote from IBM CEO, Ginni Rometty. Another very slick video on the different ways IBM’s cognitive, cloud and analytic solutions are being used around the world got us started. And again, IBM emphasized “with Watson” as part of their ongoing positioning of Watson as additive to people, [...]

I spoke at the IBM Process Transformation Summit today on Transforming Business Operations One Decision At A Time. I began with some examples of operational excellence, showing how four pillars really matter – data, metrics, processes and decisions. Of these, it is decisions and processes that offer opportunity to transform business operations. Organizations that transform themselves in [...]

As you may have noticed I am working on a new book – Available now! Real-World Decision Modeling with DMN – with Jan Purchase. Yesterday Jan had a great blog post – Why Decision Modeling? (In 1000 Words). Jan makes some great points, emphasizing the value of  decision modeling with DMN in: Transparency of the logic Separation  of [...]

One of my pet peeves is people who develop mobile applications and then insist on writing all their business logic as Javascript or Node.Js or something. As if the fact of delivering a mobile application overrides the need to be able to have business/IT collaboration around business logic, reduces the need for business agility or obviates requirements [...]

Jeff Ma, he of the book Bringing Down the House about winning at Blackjack, gave the closing keynote on advanced analytics. First he asked what can you learn from Blackjack Reduce the casino’s (or your competitor’s) edge For instance basic blackjack strategy executed perfectly reduces your losses by 50% Avoid omission bias People favor risk [...]

First Look: BusinessOptics

I got a briefing from a company that’s new to the US but that I have been aware of for a while – BusinessOptics. The company was founded in South Africa and started about four years ago. The product itself was first released about two years ago and the initial customers are primarily in South [...]

I will be giving a webinar on BCS on April 1, 2014 at 10:00 AM EST, 16:00 CET Organizations like yours are improving results, streamlining operations and personalizing customer transactions by automating the repeatable decisions central to their operations. These organizations are using the time-tested and proven decision management approach to effectively apply business rule, predictive [...]

I recently gave a webinar with Jan Purchase of LuxMagi on Agile and Cost Effective Financial Compliance (recording here) and thought I would highlight some of the key challenges in compliance: Scale, Transparency, Consistency, Agility and Effectiveness: Scale There are more and more regulations that involve an increasing number of rules to ensure compliance. Decision Management, and decision [...]

Welcome to Part Two  of my interview with Jan Purchase, Director and Co-Founder of LuxMagi (Part One of the interview is here). Lux Magi are experts in helping their clients automate complex, legal and regulatory compliance processes using business rules technology and decision management.  Jan and I gave a webinar on Agile and Cost Effective Financial Compliance: Going [...]

I was pointed to a blog post today from the folks at Forrester talking about their Governance Risk and Compliance Platform wave report.  In an era of increasing regulation and increasing costs for compliance failures, these kinds of platforms are clearly important. These platforms help you manage documentation, track overall levels of risk, generate required reporting, [...]

We have been expanding recently, adding partners to help us deliver decision management to customers around the world. You can see the current list of partners here on Decision Management Solution’s website. To introduce these partners to you I am going to be conducting a series of interviews in the coming weeks. I am going [...]

I am giving a webinar on Lux Magi. Decision management and business rules management systems are the ideal platform for an agile and cost-effective compliance approach. In regulated industries like financial services, leading companies are building compliance into every process and system with consistency and transparency across the entire organization and with the agility to meet [...]

I am giving a webinar for the International Institute of Business Analysis on “Integrating Decision Modeling into your Requirements Process,” January 15 at 11am ET/8am PT [Note new date] A new generation of agile and analytic systems is delivering more accurate, more automated and more analytical decision-making to companies and organizations. Delivering consistent, and consistently [...]

We recently released The Decision Management Manifesto. In previous posts I explained why we did this and why decisions are important. This week I want to talk about the technologies involved in Decision Management. Most organizations will find that adopting Decision Management requires them to adopt some new technologies. Managing and automating business decisions is different [...]

DREAMing of decision requirements

I recently spoke at the DREAM event in the Netherlands  – the Dutch Requirements Engineering and Management event. This was a great event, focused on requirements engineering and I spoke on “Simpler, smarter and more agile: Modeling decision requirements to simplify processes and effectively apply business rules.” Here’s the gist of the presentation Business rules are [...]

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]