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Text Analytics

IBM made a big announcement about Decision Management today. They are marking what they see as a new era of computing, cognitive computing that allows us to build systems that learn and, in my words, make decisions. All these new technologies, analytics and more, are about making better decisions. As Mike Rodin put it, the [...]

Steve Mills kicked off the IBM Smarter Analytics Leadership Summit. Business Analytics matter, he says, as shown by the focus of CEOs (8 out of 10 expect complexity to increase, enterprises applying analytics are more successful etc). The need for analytics is pervasive, with every industry seeing a massive expansion in the volume of data [...]

My eye was drawn to an article in the New York Time last week – For $2 a Star, an Online Retailer Gets 5-Star Product Reviews.  This article drew attention to the ongoing and growing problem of fake reviews. Like many of us I increasingly rely on reviews on sites like amazon.com or yelp.com to [...]

Working with clients it is clear that the interest in analytics has never been greater than it is today. Yet there is still confusion about what analytics means. We have web analytics to analyze logs and clickstream data to optimize websites; data mining and predictive analytics to analyze structured data to segment customers and to [...]

IBM has recently announced a new strategy for bringing Big Data to the enterprise. In particular this includes InfoSphere Streams v2 (announced April 12) and InfoSphere BigInsights 1.1 announced today. Big Data is an issue, of course, largely because the amount of data available to organizations is growing rapidly. Surveys show that many managers already [...]

Here is a recap of product news for Q1 2011 Analytics First Look- Eagle Eye Analytics Advanced predictive modeling for the Property and Casualty insurance market First Look – SAS High Performance Computing Distributed grid environment providing parallel job execution across multiple servers with shared physical storage First Look – Opera Solutions Analytics service provider [...]

Karl Rexer has just released the results from his annual survey of data miners – RexerAnalytics.com/Data-Miner-Survey-Results-2010.html. This year 735 data miners responded to an extended survey. Interesting facts from this year’s results: CRM and Marketing remain the top focus area with goals like retaining customers and understanding them better coming top also. Decision trees, regression [...]

There was an interesting article in the New York Times this weekend called Smarter than you think focused on e-discovery and the use of computers rather than hordes of lawyers. Two things strike me as interesting about this article. The first is that it is a classic example of the power of beginning with the [...]

SAP Run Better Tour Keynote

Running smarter is the key theme of the BI 4/EIM4 launch (though the online event is apparently not running at all, let alone running smarter). The launch of the two together – Business Intelligence and Enterprise Information Management –is deliberate on SAP’s part. Information is power and being able to discover, integrate, cleanse and use [...]

First Look – Attensity 5.5

I got a chance to catch up with Attensity after a long absence recently (I last blogged about Attensity in 2008). Attensity has been doing text analytics and customer experience monitoring for 10 years or more. Their approach includesfour steps –  Listen, Analyze, Relate, Act (from a decision management perspective it is nice to see [...]

I have been thinking about IBM’s Watson for a while now. I met some of the team very early in their development and here we are today with Watson slugging it out on TV. To do this it must decompose the question, generate multiple hypotheses and then score them before synthesizing an answer and associated [...]

I am interviewing Sid Probstein of Attivio as part of the Virtual Circle Briefing Room series on Tuesday February 15th at 4PM ET. Attivio will be talking about their unstructured text analytics capabilities and we’ll talk about how you can bring structured and unstructured data together for better analytics. Q&A with the twittersphere too. This [...]

Update – KXEN

It has been nearly two years since I got a briefing from KXEN (see my KXEN First Look here) so I was glad to get an update recently. KXEN was founded in 1998 and is a VC funded, privately held company headquartered in San Francisco. Their revenue is evenly split 45/45 between Europe and America [...]

Bo and Lawrence from PARC presented some work on contextual intelligence research designed to exploit unstructured data for novel predictive applications. PARC is now an independent business unit focused on the Business of Breakthroughs, working with Xerox and with other companies. The new focus means they work on a wide range of problems and aim [...]

David McMichael of MetLife came next. MetLife Auto and Home is a mid size P&C insurance arm within the overall MetLife group. David runs the Quantitative Research and Modeling team within the actuarial department. Team has grown over the last few years with a diverse set of people, something they find very valuable and expanded [...]

Customer intimacy #bas2010

Customer intimacy is a hot topic these days. Customers are getting more complex because not only are they using multiple channels but because they have multiple online personalities – work, home, on behalf of a parent or child and so on. The fact that consumers trust each other (78%) but not ads (13% trust for [...]

I received an update from IBM recently on IBM SPSS Decision Management 6 and IBM SPSS Modeler 14. IBM  sees organizations with many different data sources (inside and outside) that are moving from a traditional approach focused on reporting to one that involves “predict and act” – real-time, fact-driven decision making at the point of [...]

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

I got a chance to chat with some folks from SAS about their text analytics. SAS’ Business Analytics framework contains an Analytics component and within this exists a set of products from SAS such as Enterprise Miner and Model Manager as well as a set of capabilities like Operations Research, Forecasting and Text Analytics. The [...]

Meri Gruber had an interesting post on her Competing on Execution blog this week – Zappos: Make Me Happier with Business Analytics – that prompted me to want to add my own thoughts. She says: Why is Zappos only offering me help from other customers, when they are sitting on a wealth of order (and [...]