Text Analytics

Text Mining examples with John Elder #pawcon

February 16, 2010

John Elder, one of my favorite presenters, introduced a series of customer stories around text mining/text analytics. He calls this "the wild west" of analytics with lots of startups and innovation. He points out that these kinds of analytics must be designed to complement human capabilities, not least because the human brain is good at [...]

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7 Innovative uses of analytics #pawcon

February 16, 2010

Eric Siegel’s keynote focused on new and innovative uses of analytics – asking the audience to focus on their most expensive operations, their greatest operational risks, their critical operational decisions.
Predictive analytics, he says, is a business intelligence technology that produces a predictive score for each customer or prospect – something scoring their risk of fraud, [...]

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First Look – SAS Enterprise Miner/Model Manager

December 3, 2009

The folks from SAS gave me a quick update the other day on SAS Enterprise Miner and SAS Model Manager, two of SAS’ data mining/predictive analytics products. I often blog about SAS, as you would expect, but I have not done any product posts. SAS’ Business Analytics Framework is focused on helping organizations find the [...]

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Blogger roundtable with SAP Research #sapteched09

October 14, 2009

SAP Research is a hidden group almost with hundreds of researchers around the world working on a variety of projects like semantic interoperability, data management and analytics and more. For instance they have been using Google Wave (Gravity) for instance for collaborative BPM, some iphone applications and some cool technology using text analytics.
We discussed the [...]

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First Look – SPSS Predictive Analytic Software 13

April 6, 2009

Today SPSS Inc. announced new product releases and new naming for its product families. Predictive Analytics Software (PASW) is the new umbrella and the four families are layered below this. The four families are Data Collection, Statistics, Modeling, and Deployment. This week’s enhancements are to the modeling family. In addition, Clementine becomes PASW Modeler 13 [...]

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Integrating data and text analysis

March 12, 2009

Josh Becker of SubZero Wolf and Dave Froning of SAS presented on integrating text analytics and data analytics to make an impression. Text analytics has a lot of potential but success stories are not as widespread as you would think they should be nor are there many stories of operationalizing text analytics. The challenge, Dave [...]

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Measuring and improving an effective and efficient warranty process

March 11, 2009

John Hagen of Trane presented on measuring and improving an effective and efficient warranty process. Trane produces Commercial HVAC systems of every size. Warranty is tricky because they make everything so specific to customers.
Trane started a new quality initiative in 2004 because they felt that there were some low hanging fruit. They had warranty reserves [...]

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First Look – EpiAnalytics

February 23, 2009

I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics to improve customer service and technical support business processes using analytics (including text analytics) and decision automation to automate the manual analysis of leads and support emails. The results are then plugged into an engine [...]

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The unrealized power of data

February 20, 2009

Syndicated from Smart Data Collective
Andreas Weigend, former amazon.com Chief Scientist, gave a keynote on the unrealized power of data. He started with a historical perspective. In the 70s perhaps 10M used computers, mostly in the back office. By the 80s this had reached 100M and the front office. By the 90s the internet and search [...]

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The High ROI of Data Mining for Innovative Organizations

February 19, 2009

Syndicated from Smart Data Collective
John Elder presented a collection of case studies to showcase the ROI of data mining. John started by making the point that many of his case studies had technical success but not business success – an interesting statistic. John sees three major ways that predictive analytics can help – streamlining, eliminating [...]

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First Look – Cogito

July 2, 2008

Neil and I caught up with Expert System, a Semantic Intelligence company, last week to discuss their Cogito product. Expert System is based in Italy, has 145 employees and originally worked on spell checkers for Microsoft. While they have a lot of business in Europe they are now growing in the US. Their core pitch [...]

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Searching structured data and the finding the voice of the customer

June 2, 2008

A couple of companies I follow had interesting announcements today. First Attensity announced its new “Market Voice” product designed to allow automatic analysis of blogs, forums, reviews and other kinds of customer-generated content. The idea is to bring this information into the same environment as internal unstructured information so it can be analyzed as part [...]

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Information as a Service

May 23, 2008

Mike Gilpin and Noel Yuhanna gave a presentation on how informaton-as-a-service can help your projects and applications. Many SOA implementations were focused on transactional solutions but Forrester found that many used the same service infrastructure to expose information – e.g. a customer update service which exposes the current address also. Theme: Information-as-a-service (IaaS) offers to [...]

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First Look – Attensity

April 25, 2008

Attensity is a text analytics company based in Silicon Valley and Utah that is focused on helping companies hear the “voice of the customer”. By allowing companies to effectively process the text in emails, service logs, call notes and, more recently, forums, blogs and wikis, Attensity aims to make companies both aware of their customers’ [...]

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After EDM – some thoughts on technology

April 10, 2008

Some time ago a regular reader, Dave Wright, left a   comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts – one about technologies [...]

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SAS improves its support for EDM

March 17, 2008

Some interesting news from SAS today that, to me at least, boosts their support of enterprise decision management or EDM. First they announced a specific product bundle from their work with Teradata – you can get details here. This integrates SAS Enterprise Miner, their predictive analytics/data mining workbench, with Teradata’s database allowing for models developed [...]

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Using EDM to personalize your business

January 17, 2008

Personalizing your business is one of those things that never really seems to go out of style and that remains one of the most powerful ways to use EDM. Making a system respond in a reasonable yet personal way to a consumer or other customer is widely, and correctly, seen as a way to bring [...]

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Web 2.0, Social Media and Decision Management

December 3, 2007

One of my favorite BI bloggers, Cyril Brookes, had an interesting post today – What Does Web 2.0 Really Mean for BI’s Future?. He starts by pointing out that “Successful BI enables the executives and professionals to make better decisions” to which I would add that successful enterprise decision management enables the systems in an [...]

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Some thoughts from the Enterprise Search Summit

November 8, 2007

I got a chance to attend some of Enterprise Search Summit West yesterday (thanks to my friends at Semantra). I attended a couple of sessions and browsed the exhibit hall.
The first session was entitled “What is Semantic Search“. Seth Earley gave a rapid 30 minute overview of semantic search. He touched on explicit and implicit [...]

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