JT on EDM

IBM has made a number of announcements at IMPACT and I got a chance to hear more about them at a blogference – a press conference for bloggers I guess. Interesing mix of bloggers with other jobs (like me) and “real” press people. First Sandy spent some time on a bunch of social media announcements [...]

Well here we are at another IMPACT. The event has 5,000+ attendees. Keynotes begin with some humor from Billy Crystal. Steve Mills got the serious section kicked of by reminding us that technology is so pervasive it is easy to forget what we rely on it for. Billions of transistors, billions of people connected to [...]

Jim Johnson of IBM gave IBM’s point of view on quality lifecycle management. Jim works in Global Services and works with auto and truck manufacturers. IBM’s research shows:

That warranty reserves accrue at between 1% and 3% of sales and this is continuing to increase.
Detection to correction cycles average over 100 days and can exceed 220
Electronics [...]

I had an interesting chat with Miko Matsumura VP and Deputy CTO of Software AG the other day. While we ranged widely, the official topic was Software AG’s launch of AlignSpace. AlignSpace is a hosted “Social BPM” solution supporting collaborative process discovery. The idea is that it will combine:

Social networking (around process definitions)
Collaborative design of [...]

Syndicated from Smart Data Collective
Andreas Weigend, former amazon.com Chief Scientist, gave a keynote on the unrealized power of data. He started with a historical perspective. In the 70s perhaps 10M used computers, mostly in the back office. By the 80s this had reached 100M and the front office. By the 90s the internet and search [...]

Syndicated from Smart Data Collective
Khosrow Hassibi of KXEN and Will Tangalos of Wells Fargo presented together on the challenges of predictive analytics in the real world and on Wells Fargo as an example of how some of these challenges can be met. Khosrow began with an overview of the basic predictive analytic tasks:

Understand the business [...]

Usama Fayyad, previously Chief Data Officer of Yahoo, presented a keynote on From Data Warehousing to Strategic Data Assets – Case Studies on the Web: Social Networking, Direct-Response Marketing and Understanding Customer Behavior.
The number of users on the web continues to grow rapidly, approaching 1Bn. The data created as these users move around the web [...]

My second set of thoughts were prompted by notes on a presentation by the CMO of Walmart.com, Cathy Halligan. She began by noting that they no longer see a digital divide   – there is a big percentage overlap between their online and offline shoppers.In addition, online activities are increasingly influencing offline purchase patterns [...]

I have just finished reading Groundswell: Winning in a World Transformed by Social Technologies. Groundswell is a great book providing a thorough and up to date discussion of how to use social media, and more, to connect with and energize your customers. The book approaches the discussion from the reader’s objectives – listening to customers, [...]

Connie Moore and John Rymer kicked off today talking about Dynamic Business Applications and their first discussion was around brown paper bags. They made the point that brown paper bags are a pure commodity and all you can do is reduce costs. Other kinds of bags offer more opportunities for innovation and, thus, more margins. [...]