Posts tagged as:

social media

SPSS on what your customers tell you #pawcon

February 16, 2010

Eric Brethenoux of SPSS was up next talking about analytics using what your customers tell you. Customer segments are inherently blurred because they are a composite. Identifying the people behind a segment is hard and increasingly more difficult as the number of brands, devices, channels, media and social networks are exploding. And people have multiple [...]

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Context-Aware computing needs Decision Management

November 6, 2009

Syndicated from ebizQ
In a press release just over a month ago, Gartner said that Context-Aware Computing will provide significant competitive advantage. As the press releases says:
Gartner defines context-aware computing as the concept of leveraging information about the end user to improve the quality of the interaction. Emerging context-enriched services will use location, presence, social attributes, [...]

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Analytics in the executive suite – a #PBLS panel

October 28, 2009

Syndicated from BeyeNetwork
I am at the Premier Business Leadership Series, SAS/BetterManagement.com’s event, and I got to attend a great panel on Analytics in the Executive Suite. Barbara Pindar of Aeropostale, Eric Webster of State Farm Insurance, Cameron Davies of Disney and Keith Collins of SAS made up the panel. Each panelist gave [...]

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SAP Executive Q&A – #sapteched09

October 13, 2009

Here at SAP Tech Ed 2009 and my first session is an executive Q&A. First up was some discussion of the day’s announcements:

Extension of engagement with HP, integrated Neoview with Business Warehouse so customers can combine Business Objects and Neoview. as well as extending the services relationship (obviously important given HP’s acquisition of EDS).
SAP EcoHub [...]

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How can decision management help with customer engagement?

July 30, 2009

Shantanu Narayen of Adobe recently said “Engagement is the new business mandate” and when Denise Shiffman (author of The Age of Engage) spoke at a recent CMO summit she added:
As I talk to customers, partners, and employees, it becomes increasingly clear to me that the health of a company relies on the extent to which [...]

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IBM announcements from IMPACT

May 5, 2009

IBM has made a number of announcements at IMPACT and I got a chance to hear more about them at a blogference – a press conference for bloggers I guess. Interesing mix of bloggers with other jobs (like me) and “real” press people. First Sandy spent some time on a bunch of social media announcements [...]

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Live from IMPACT 2009 – Keynotes

May 4, 2009

Well here we are at another IMPACT. The event has 5,000+ attendees. Keynotes begin with some humor from Billy Crystal. Steve Mills got the serious section kicked of by reminding us that technology is so pervasive it is easy to forget what we rely on it for. Billions of transistors, billions of people connected to [...]

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Quality and warranty cost reduction strategies

March 12, 2009

Jim Johnson of IBM gave IBM’s point of view on quality lifecycle management. Jim works in Global Services and works with auto and truck manufacturers. IBM’s research shows:

That warranty reserves accrue at between 1% and 3% of sales and this is continuing to increase.
Detection to correction cycles average over 100 days and can exceed 220
Electronics [...]

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First Look – AlignSpace

March 10, 2009

I had an interesting chat with Miko Matsumura VP and Deputy CTO of Software AG the other day. While we ranged widely, the official topic was Software AG’s launch of AlignSpace. AlignSpace is a hosted “Social BPM” solution supporting collaborative process discovery. The idea is that it will combine:

Social networking (around process definitions)
Collaborative design of [...]

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The unrealized power of data

February 20, 2009

Syndicated from Smart Data Collective
Andreas Weigend, former amazon.com Chief Scientist, gave a keynote on the unrealized power of data. He started with a historical perspective. In the 70s perhaps 10M used computers, mostly in the back office. By the 80s this had reached 100M and the front office. By the 90s the internet and search [...]

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New Challenges for creating predictive analytic models

February 20, 2009

Syndicated from Smart Data Collective
Khosrow Hassibi of KXEN and Will Tangalos of Wells Fargo presented together on the challenges of predictive analytics in the real world and on Wells Fargo as an example of how some of these challenges can be met. Khosrow began with an overview of the basic predictive analytic tasks:

Understand the business [...]

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From Data Warehousing to Strategic Data Assets

December 2, 2008

Usama Fayyad, previously Chief Data Officer of Yahoo, presented a keynote on From Data Warehousing to Strategic Data Assets – Case Studies on the Web: Social Networking, Direct-Response Marketing and Understanding Customer Behavior.
The number of users on the web continues to grow rapidly, approaching 1Bn. The data created as these users move around the web [...]

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Multi-Channel Marketing (Lessons from the CMO Summit #2)

September 8, 2008

My second set of thoughts were prompted by notes on a presentation by the CMO of Walmart.com, Cathy Halligan. She began by noting that they no longer see a digital divide   – there is a big percentage overlap between their online and offline shoppers.In addition, online activities are increasingly influencing offline purchase patterns [...]

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Book Review – groundswell

June 12, 2008

Groundswell: Winning in a World Transformed by Social Technologies
I have just finished reading Groundswell: Winning in a World Transformed by Social Technologies. Groundswell is a great book providing a thorough and up to date discussion of how to use social media, and more, to connect with and energize your customers. The book approaches the discussion [...]

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Dynamic Business Applications

May 21, 2008

Connie Moore and John Rymer kicked off today talking about Dynamic Business Applications and their first discussion was around brown paper bags. They made the point that brown paper bags are a pure commodity and all you can do is reduce costs. Other kinds of bags offer more opportunities for innovation and, thus, more margins. [...]

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Internet Phase II: Collaboration

May 20, 2008

John Chambers, CEO of Cisco was talking about the next phase of the internet – collaboration. The market is in transition – social networking has changed personal communities and these technologies will also transform the future of work. Cisco’s approach is to focus on transitions – not competitors, but market transitions. In ‘97 they focused [...]

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Live from InterACT – Design for People, Build for Change

April 29, 2008

Back on this blog for John Rymer of Forrester talking about dynamic business applications (about which I have blogged before) and how the next generation of systems will be designed for people and built for change. John began by showing a video of a broker’s desktop demonstration built by Adobe and some partners. Brokers are [...]

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Social Media at InterACT 2008

April 25, 2008

Next week is InterACT and I will be blogging. You can also follow what I post, and what anyone else attending posts, at these locations:
Hastags – http://hashtags.org/tag/interact2008/
Eventtrack – http://eventtrack.info/index.php?t_event=interact2008

Both have instructions about how to add you own posts/twitter streams to the collective so if anyone attending is on twitter etc, let me know

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Live from DAMA – Re-Thinking Search in a Web 2.0 World

March 19, 2008

First session today is Jayne Dutra of NASA on Re-Thinking Search in a Web 2.0 World. Jayne started by going over some of the basics, talking about web 1.0 with portals/websites/search moving to Web 2.0 with blogs, wikis, RSS, social networking and community portals. She used a Mills Davis slide that talked about web 3.0 [...]

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Changes to the blog

March 6, 2008

I made some changes to the blog last night and this morning – sorry if you had any difficulties. Here’s what I changed:

Added “Share This” linkAllows you to share the post/page with social book marketing sites or email it to someone. Clicking on the icon creates an in-screen selection window, the link takes you to [...]

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