smartenoughsystems

Decision Management: Orchestrating Consistent Enterprise-Wide Decisions

April 11, 2011

As companies move to this more changeable, uncertain world that requires a coordinate extended enterprise, it is essential to manage decisions as well as processes – not by using process management to manage decisions but by managing decisions alongside processes. These operational decisions – micro decisions – are the front line in driving business agility [...]

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IDC: Decision Management Market at $10B by 2014

January 18, 2011

The folks at IDC (Dan Vesset, Maureen Fleming, Steve Hendrick, Henry Morris and others) have just released Worldwide Decision Management Software 2010–2014 Forecast: A Fast-Growing Opportunity to Drive the Intelligent Economy – the first ever market sizing for “Decision Management”. This is exciting – it’s great to have a leading research organization like IDC pull [...]

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Book Review – BRFplus Business Rule Management for ABAP Applications

January 12, 2011

My friend Carsten Ziegler, with Thomas Albrecht, has just released a new book on business rules for SAP customers – BRFplus — Business Rule Management for ABAP Applications. I was delighted to provide a foreword to this book as I think BRFplus is a terrific tool for SAP customers, [...]

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Here’s how to put strategic thinking into action

January 6, 2011

I was reading this article on Have you tested your strategy lately? in the McKinsey Quarterly and I was struck by test 10: Have you translated your strategy into an action plan?
This struck me because one of the most persistent problems I see in corporate strategy is what I call the “make it so” problem. [...]

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Business rules, accelerating change and Decision Management

January 4, 2011

Randy Heffner had a post late last year that I just got to – Business 2011 Gets Faster; Business Rules And SOA Policy Get More Important. Randy makes the key point that while the pace of change means you cannot afford to lock up your business logic in traditional code, you also can’t just let [...]

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Predixion, Zementis and Lyzasoft

October 26, 2010

Interesting announcements last week from three companies I have reviewed recently – Predixion, Zementis and Lyzasoft. Predixion has developed some interesting cloud-based predictive analytic technology – tools to load data from Excel and build predictive models from it – while Lyzasoft has a nice collaborative business intelligence environment and [...]

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Improving customer interactions one decision at a time

August 24, 2010

Syndicated from ebizQ
William Band at Forrester (@waband) recently tweeted that his next research project was:
When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each?
I replied that companies should be sure to manage customer treatment decisions too and he asked me to expand on that thought.
Every [...]

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Decisions, decision management and analytics

July 29, 2010

Syndicated from International Institute for Analytics

Tom Davenport was interview recently by the Sloan Business Review on Reengineering your decision making processes about analytics and how companies make decisions. While the interview is mostly focused on manual decision making, many of the points are just as valid when you consider decision management and decisioning technology as [...]

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Teradata Active Enterprise Intelligence

April 28, 2010

Dave Schrader presented on 3 years of Active Enterprise Intelligence progress, giving the same presentation he uses to talk to customers, especially business customers. He has been showing customers that their peers have been adopting Active Enterprise Intelligence (some 146 case studies) and discussing some of the challenges (which are people problems, of course).
Active Enterprise [...]

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Great interview with Deepak Advani of IBM

February 24, 2010

Doug Henschen has a great interview with Deepak Advani of IBM, the new head of IBM’s newly acquired SPSS business (and I am not just saying that because he mentions Smart (Enough) Systems).  I am looking forward to seeing what IBM does with the combination of ILOG and SPSS, along with InfoSphere, WebSphere, FileNet and [...]

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Decision points

February 10, 2010

Syndicated from ebizQ
My friend Jerome had a post this week on finding decision points – the spots in a business process where you make a decision – that was prompted by discussions he and I had with a joint client. Jerome focuses on certain kinds of activities and the words that describe them like analyze, [...]

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Where to start with analytics?

January 6, 2010

Syndicated from BeyeNetwork
One of my google alerts pointed me to this thread on Oracle’s discussion forums OTN Discussion Forums : Text Mining Dictionary …. I got the alert because one of friends at Oracle responded to the question “Where to Start?” by quoting the book (Smart (Enough) Systems) I wrote with Neil Raden:
Wrong: Catalog everything [...]

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Use decision management to make systems smarter

June 5, 2009

Syndicated from BeyeNetwork
Michael Vizard had an interesting post (via @merv) – Making Business Intelligence Applications Smarter in which he began with the great phrase:
One perplexing oxymoron of IT industry is the simple fact that most business intelligence applications are not all that smart
In Smart (Enough) Systems Neil and I argued that the way to make [...]

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Here’s how micro decisions turn blasting into targeting

May 29, 2009

Ginger Conlon had a nice post this week – Don’t Blast. Target. – Think customers: The 1to1 Blog.
many marketers are still drawn to the ease of blasting to a broad audience, instead of targeting for maximum impact among those most likely to respond
If you are trying to make this transition from blasting to targeting – [...]

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A reader asks about champion/challenger testing

May 27, 2009

A little while ago I got an interesting question from a reader about champion/challenger testing  – an element of adaptive control. Check out this brief on Adaptive Control or read the chapter in Smart (Enough) Systems for details on the approach. Anyway, here’s the question:
When testing a champion strategy with challengers, I assume sample [...]

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Almost Intellectual Systems

April 30, 2009

Well it finally happened – Neil and I became internationally published authors! Check out this link and what you see is a Russian version of Smart (Enough) Systems, the book on Decision Management we published a little while back. If any of my readers are Russian speakers and get hold of a copy in the [...]

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Another analyst firm (Ventana Research) gets it

April 6, 2009

Syndicated from BeyeNetwork
It can sometimes be lonely being a proponent of a big new idea like decision management. It is delightful, then, when you find out that you are less alone than you expected. Last week I came across a couple of white papers from Ventana Research – Extending BI to Support Operational Decision Management [...]

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Here’s how to build on Business Analytics

March 31, 2009

As I blogged earlier, at the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. I worry that this is a distinction without a difference and that it fell short of what SAS can offer its customers. Neil Raden, on his blog, dismissed the [...]

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Decision Management focuses on Microdecisions for Macro Impact

March 5, 2009

Syndicated from ebizQ
Tom Davenport had a post today on Microdecisions for Macro Impact that pointed out on the key benefits of decision management, with its focus on operational decisions:
If you can identify a few key microdecisions that can be addressed and improved, you can often dramatically improve performance.
“Micro decisions” is a phrase Neil and I [...]

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Is eBank the future of banking?

July 16, 2008

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making – not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

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