service

Here’s how a Decision Management System would manage review fraud

January 30, 2012

My eye was drawn to an article in the New York Time last week – For $2 a Star, an Online Retailer Gets 5-Star Product Reviews.  This article drew attention to the ongoing and growing problem of fake reviews. Like many of us I increasingly rely on reviews on sites like amazon.com or yelp.com to [...]

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First Look – Ideate

December 7, 2011

Ideate is an Application Framework from a company called Consilience International that was started about 2 years ago by a couple of process folks looking to do something that was more suitable for highly evolvable, dynamic environments where runtime adaption was important. These kinds of dynamic applications are increasingly a focus for companies. Consilience’s view [...]

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First Look – Yottamine

May 18, 2011

I met the folks from Yottamine at Predictive Analytics World and got a chance to get a demo and an update recently. Yottamine is focused on helping companies build predictive models and see three main challenges for building good predictive models:

An ever increasing amount of data makes building models harder and requires more storage and [...]

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Update – In2Clouds

May 16, 2011

I got an update from in2clouds recently. Since I last wrote about them (see this First Look on in2clouds) they have made 3 key updates – they have added support for ensemble models, moved to allow private/hybrid cloud deployment and completed their service definition API.
Ensemble models first. While using an ensemble model does not always [...]

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Increasing customer satisfaction in claims processing with rules and process

April 12, 2011

Final IBM IMPACT session for me this year is If P&C Insurance talking about the role of process and rules in claims processing. If is the largest property and casualty insurer in the Nordic region and covers all sorts of risks across personal and commercial lines of business. Insurance Customer Satisfaction can seem like an [...]

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Leveraging customer data to drive business decisions

April 5, 2011

Interesting panel with folks from the Venetian, Marriott and Nextag discussing customer intelligence. First they were asked about their use of analytics:

Nextag is an online comparison shopping engine that assembles data from 10,000 merchants online for consumers. They make money by buying clicks on search engines and then getting payments from merchants for referrals. The [...]

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First Look – Tibco Spotfire

February 15, 2011

I got an update from TIBCO Spotfire recently, with my usual focus on operational decisions. Spotfire aim at what they call the analysis gap. Their customers typically have applications that are tailored and customized but too expensive to change, reporting that is widely distributed but inefficient (prompting users to use additional tools when needs change) [...]

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Integration Roadmap #inext2010

November 3, 2010

The key goals or areas of focus for Pervasive in developing its roadmap are:

Connectivity
Verticals
Cloud
Data Quality/MDM
Internationalization
Management and Administration
Performance and scalability
… and partnerships to fill in any gaps

So, product by product, here are the things I thought were interesting

The Connectivity roadmap includes a focus on not just adding more connectors but also delivering a marketplace/community for pre-packaged [...]

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Event capture and analytics #inext2010

November 3, 2010

Mike Hoskins talked about event capture and analytics, or the transition from data acquisition to meaningful knowledge – how to build data pipelines from client data to meaningful insight at a Business Service Provider (BSP or SaaS data processor).  BSPs have an interesting challenge  – they provide a service in the cloud but they have [...]

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First Look – in2clouds

September 29, 2010

in2clouds is focused on helping companies use Predictive Analytics to improve their business performance. Founded by MicroStrategy alumni and launched in 2009, in2clouds is a small company that has been working in hi-tech, financial services and retail. Seeing analytics as “the next big thing” they want to reduce the friction for mainstream adoption and help [...]

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SAS and Accenture

March 29, 2010

I got a chance to catch up with Russ Cobb, Vice President, Alliances and Product Marketing at SAS about the SAS/Accenture announcement recently. One of the first questions, of course, is whether this was just a “Barney” relationship (I love you, you love me) or if it had any meat. Russ understood completely and said [...]

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Other characteristics of decision-centric organizations

January 21, 2010

Syndicated from ebizQ
Decision-centric organizations also focus on automating, not just supporting, decisions. They use this focus to develop simpler, standard processes and to become more event-driven. With decisions at the forefront, organizations need to change their thinking about automation. Instead of regarding information systems as simple stores of information that people use, they need to [...]

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Book Review – Business Rules Management and Service-Oriented Architecture

August 1, 2009

Business Rules Management and Service-Oriented Architecture by Ian Graeme
This is a fairly technical look at business rules, the technology of a business rules management system and patterns of using them. The book gives a fairly quick overview of SOA and then introduces business rules, both as an approach and as a class of technology. He [...]

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Integrating data and text analysis

March 12, 2009

Josh Becker of SubZero Wolf and Dave Froning of SAS presented on integrating text analytics and data analytics to make an impression. Text analytics has a lot of potential but success stories are not as widespread as you would think they should be nor are there many stories of operationalizing text analytics. The challenge, Dave [...]

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Looking upstream for warranty cost savings

March 12, 2009

Kjell Hammerstrom of Sun presented on warranty costs. Product management teams specify warranty term duration and terms of warranties on products while procurment teams negotiate warranty terms with equipment manufacturers (many of Sun’s products are built by a manufacturer like Qunta, Mitac, Celestica). However the process was not collaborative – products would be released with [...]

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Designing performance measurements to identify and reduce warranty waste

March 12, 2009

Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In the past, Chrysler had relied on Expense per Unit Repaired to monitor dealers but this was easily manipulated (high cost repairs could be hidden) and it drove adverse behaviors because dealers would refuse to perform [...]

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Taking the question out of questionable claims

March 11, 2009

Jeff Moore from General Electric and Greg Spraker from SAS (see my review of the SAS Warranty product here) spoke on using analytics to find and eliminate fraud in claims. GE’s appliance division dealt with paper claims prior to 2003 and randomly selecting claims for audit. Between 2003 and 2005 they increased the number of [...]

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Streamline service operations and reduce costs

March 11, 2009

Ed Staats of ServicePower presented on how to use an economic downturn to your advantage, streamline service operations and reduce costs. With the current economic downturn many companies feel they cannot make changes but Ed focused on SaaS and managed services as ways to innovate operations without large investments. SaaS is clearly a focus for [...]

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