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First Look – Verix

May 14, 2010

I got my first look at Verix recently. Verix targets the commercial side of Pharmaceutical companies – sales first, then managed care and then marketing. They are trying to shift the burden of analysis work from sales managers, sales consultants to automated systems. They started with a core analytic competency and it evolved over time [...]

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Teradata – Coca Cola and customer intelligence

April 27, 2010

Justin Honaman from Coca Cola presented on their use of Teradata in their customer intelligence program.  Coca Cola has a huge range of products, in many sizes, as well as dozens of bottlers and distribution partners. The 72 bottlers are limited to specific geographies, adding a layer of complexity to their business. Justin’s group, Customer [...]

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IBM Advanced Case Management Technology

April 15, 2010

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

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Guest intelligence at Target

April 12, 2010

Guest intelligence is something Target use to drive marketing and merchandising decisions. Target, of course, is a large US retailer that does business in 49 states and has a major web presence. Target has guest data from panel surveys,  store surveys and operational data and regards these all as valid sources of guest data, without [...]

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Challenge or Opportunity: Take Control

April 12, 2010

First SAS Global Forum Executive Conference session with Jim Davis, CMO of SAS, talking about fact-based decisioning.
A good crisis is a terrible thing to waste
Jim asked the audience if they took the opportunity of the recent crisis to re-tool their business, to re-assess how to run the business. One of the key ways to do [...]

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Telemetry means little without analytics

April 6, 2010

Syndicated from BeyeNetwork
CNet had a nice story about UPS that caught my eye – UPS turns data analysis into big savings. What was interesting about this to me was not just the use of telemetry (which is interesting enough), but the way analytics acts as a massive value multiplier for this kind [...]

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First Look – Lyza

June 10, 2009

I got a chance to see Lyzasoft‘s new product in action recently. Lyzasoft aims to provide a desktop product for business people to do analysis that can seamlessly scale up, unlike (say) spreadsheet based analysis. The product is based around a column store.
Workbooks are the core metaphor and these are used to assemble flows. Data [...]

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Leverging BPM and BI to create agile business processes

May 6, 2009

A crossover session combining WebSphere BPM and Cognos BI.  Linking BI and BPM allows you to leverage insight from your information across multiple applications and processes. You can extend process execution data to BI users, you can improve decision points within your process using BI and you can enhance business activity monitoring with BI. The [...]

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Do the reports you generate prompt action?

March 27, 2009

Syndicated from ebizQ
A post over on the Walker Information Blog – Reports that prompt action made me think about the number of useless reports I see. Their focus was on voice of the customer or other customer information reports but it made me think more generally about reports. How many reports do business people in [...]

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Business Intelligence or Business Analytics?

March 25, 2009

Syndicated from ebizQ
At the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. This distinction between Business Intelligence (what everyone else does) and Business Analytics (what SAS does) struck me as a distinction without a difference, as a friend of mine used to say.
As [...]

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Designing and implementing a web-based warranty system

March 12, 2009

Frank Kozlowski of Kohler presentedf on a web-based warranty system. When they set out to develop the system their goals were to move to a start-of-the-art, easy to use system that was web-based so dealers could enter claims directly anywhere in the world (they have 12,000 dealers). They wanted to reduce their cycle time from [...]

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First Look – Truviso

March 3, 2009

I got a second chance to chat with the folks at Truviso recently. Truviso was founded after a Professor and his PhD student, at Berkeley went back to the fundamentals of data management and predicated that in a world of highly interconnected objects it would be necessary to eliminate the batch-centric database process of “store [...]

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Intelligent OLAP: Data Mining and OLAP

December 3, 2008

Marty Gubar presented on Deliver Depper Insight by Combining Data Mining and OLAP. Marty presented on Oracle’s analytic spectrum and how OLAP and Data Mining fit and can be combined. OLAP and data mining are embedded in the Oracle database and share security, the partitioning, ETL etc. All can be accessed using PL/SQL so cubes [...]

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Decision Management, Tom Davenport and the New BI

December 2, 2008

Tom wrote an interesting post this week on 10 Principles of the New Business Intelligence and made a couple of really good points:
1. Decisions are the unit of work to which BI initiatives should be applied.
2. Providing access to data and tools isn’t enough if you want to ensure that decisions are actually improved.
I like [...]

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Making BI more decision-centric

October 8, 2008

My friend Kurt Schlegel at Gartner has just released a new report – Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

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First Look – SPSS Statistics 17

July 15, 2008

Version 17? Yes, SPSS has been at this a while. Today they announced version 17 of their Statistics package. While this has some new features to handle more data and some improved asset management (an analytic repository), the big features are really about bringing more business users into the analytic fold. One feature in this [...]

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First (second really) Look – LucidEra Update

June 16, 2008

LucidEra is an on-demand analytics company that seems to be growing fast, not least due to its integration with Salesforce.com through Appexchange. They sell mostly to mid size businesses with some departments at larger organizations. They emphasize simplicity, focused analytic applications and leveraging the CRM platforms companies already have.
I blogged about their first product before [...]

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Ostriches, BI and EDM

June 4, 2008

What, you may ask, do Ostriches have to do with Enterprise Decision Management (EDM) or, indeed, with SAS? Well I saw an ad for SAS on the back of DM Review this month with an Ostrich. I forget the punch line but the reason for the Ostrich was that its eyes are bigger than its [...]

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Searching structured data and the finding the voice of the customer

June 2, 2008

A couple of companies I follow had interesting announcements today. First Attensity announced its new “Market Voice” product designed to allow automatic analysis of blogs, forums, reviews and other kinds of customer-generated content. The idea is to bring this information into the same environment as internal unstructured information so it can be analyzed as part [...]

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When is a cockpit not a cockpit?

May 30, 2008

When it’s a dashboard.
I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it – either to promote their products or to talk [...]

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