regulation

Investing in your lowest level employees with Decision Management

February 11, 2011

My old friend Marcia Conner pointed me to this great piece yesterday Investing at the Bottom of the Ladder that discussed how “Companies that invest in their lowest-level employees are more productive and more profitable”. Personally I found this cheering and a nice counterpoint to the outsource everything, always reduce costs no matter what mindset [...]

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Decision Management and Insurance – A Series

February 10, 2011

Insurers face new and growing challenges as the market moves into recovery in 2011: more delivery channels, demographic shifts, a changing competitive landscape and a rapidly evolving regulatory and compliance environment. Many insurers are faced with meeting this challenges hampered by inflexible legacy applications, underutilized data from internal systems and external sources, and manual spreadsheets [...]

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Human and automated judgment

February 8, 2011

Syndicated from International Institute for Analytics
Tom Davenport pointed me to an interesting article recently – Judgment Call or Automated Decision—Or Both? – by Jan Abrams. It’s an interesting article and I go back and forth as I read it in terms of agreeing or disagreeing with Jan.
First, let me say that the use of automated [...]

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Where to start with business rules

September 26, 2010

I was working on my chapter for the forthcoming SAP BPM book (Applying Real-World BPM in an SAP Environment) and it occurred to me that I rarely write about where to start with business rules. After all, most IT departments like to do a low-risk first application of a new technique. So where to start?
Well [...]

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IBM Advanced Case Management

April 15, 2010

At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet.
Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds of [...]

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Business rules, decision making and IT

March 30, 2010

When I blogged about Jim Sinur’s session “Business rules are king” at the Gartner BPM Summit I provoked a very thoughtful response from Tom Graves – On business rules. While Tom strongly agreed with the basic implication that organizations need discipline around business rules he identified three concerns, all of which seem to me to [...]

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A decision-centric platform delivers traceability

January 28, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Because compliance is essential in decision making, the traceability of decisions and decision making logic to the organization’s objectives, regulations and policies is essential. Business users changing decision making must understand how that change will impact the organization, how it supports the organization’s [...]

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SAS customers and fraud detection

October 27, 2009

Another customer panel courtesy of SAS. This one had Rex Pruitt from Premier Bankcard (I blogged about how Premier put predictive analytics to work and Rex presented at Predictive Analytics World), Chris Swecker formerly of the FBI/Bank of America, Cameron Jones SAS’ Chief Compliance Officer and was moderated by Ellen Joyner. Fraud, obviously, is a [...]

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How many degrees of separation are there between your developers and users?

July 15, 2009

James Governor of Redmonk shared a great tweet today (he is @monkchips)
@dhague: 6 degrees of separation between developers and end-users is 3 too many. It’s hard to keep users happy with that disconnect
Now here’s one way to think about the degrees of separation between your users and your developers:

Users tell an analyst what they want
The [...]

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Recommendation Engines- not as Complicated as You Think

July 15, 2009

Some time ago I saw this interesting little post -Recommendation Engine Secrets We Don’t Want You to Know: It’s not as Complicated as We’d Have You Think – that made the point that:
Most recommendation engines use one of a handful of methods that are well understood
And they are correct, of course. Recommendation engines involve some [...]

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Making complex policies visual for the web

July 1, 2009

Another session at Brainstorm, this time a case study from Genentech. Genentech has many policy documents that are interrelated, complex and lengthy and yet essential to operations – employees must understand them and follow them. As Genentech has made progress on its process management initiative it has found that getting the participants in the process [...]

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Which X is likely to do Y and so what?

May 28, 2009

Syndicated from BeyeNetwork
Gary Cokins had a great post – Fill in the blanks: Which X is Most Likely to X? in which he identifies some great uses for predictive analytics.Increasing employee retention, increasing customer profitability and increased shelf opportunity are classic uses. What Gary does so well in this post, though, is point out that [...]

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Are there unwritten rules in your processes?

May 7, 2009

Syndicated from ebizQ
I got a newsletter over the weekend with a very pertinent comment:
In our last newsletter, the Facilities Team announced that we were in negotiations for a facility. Unfortunately, undocumented rules in the city’s building code were discovered which put a kibosh on that location
This is interesting because I know for a fact that [...]

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First Look – New Wisdom RuleGuide

April 23, 2009

New Wisdom was founded in 2006 (as a spinoff of Lambert Consultants) to develop software for managing business source rules. The product, RuleGuideTM, is designed to capture metadata about the rules and to support discovery and analysis of rules in projects adopting a business rules management system (BRMS). They see this as about 65% of [...]

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From Decision Support to Action Support

April 13, 2009

I often write about the difference between decision support systems and the kind of systems that result from applying decision management – decision management applications. For instance, this post on To Hell with Business Intelligence, try Decision Management and this interview with Dan Power. Last week I came across a great way to describe the [...]

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A reader asks – how to document decision logic

April 9, 2009

I got an interesting question last week:
In you experience do you believe that the rules editors will become self documenting tools and, if so, is there any danger to this?
With regard to products I have used in the past I am not convinced they have evolved sufficiently to do this and I always see users [...]

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