JT on EDM

Eric Arnum, editor of Warranty Week, gave an overview of the industry as a whole. Clearly the recession is taking its toll. Starting with new home builders it has spread to RV makers, auto makers, various retailers, GE and others. Warranty is important in many of these company’s challenges and some, like Hyundai, are trying [...]

Last post in my series as I am off to DIALOG next week and will get a chance to meet some of the IBM folks and chat about their plans. Here, then, are some quickie ideas for ways IBM could use rules besides the ones I mentioned already:

Modernizing Legacy
IBM customers have LOTS of legacy systems. [...]

Tom Davenport had an interesting post for 2009 – The Year Ahead: Make Better Decisions – and it prompted me to highlight a couple of things you should definitely be planning to do in 2009.

Make a list of the key decisions that drive your business
Conduct a decision audit, or hire me to, so you know [...]

I was pointed to a post today on the topic of customer service (Another Day, Another Customer-Service Nightmare on the EconoWhiner) that pointed out that companies
need to provide quality service and quality customer service if they’re going to survive an economic downturn as severe as this one?
Now I am not going to pick on AOL [...]

An old friend sent me a link to an article on the Financial Times – How to survive an IT squeeze. I was struck by a couple of quotes:
Scarcity of capital will generate increased competition for the cash that is available. Consequently it will be even more important that businesses do everything they can to [...]

Interesting session on the Mortgage Crisis next, subtitled “Implications for a Global Economy”. Joe Breeden of Strategic Analytics and Daniel Melo of Fair Isaac. Joe started by saying that this is the 3rd time this has happened in the last 16 years. And, as before, it’s not just about mortgage and it’s not just about [...]

Last post in my series today – how to prioritize your use of EDM in a recession. As with any effort to prioritize EDM, the first thing to do is identify the decisions that make the difference. This means finding the micro decisions that are often hidden in your processes as well as correctly identifying [...]

In a recession, perhaps even more than in other business climates, companies face a high degree of uncertainty. How will markets and consumers react to each new piece of news? How desperate will competitors get? Which products and services will be regarded by customers as necessities even in hard times and which will be jettisoned [...]

Continuing my series on using EDM to manage in a recession, allocating resources effectively. In a recession resources are, almost always, constrained and so the proper and effective allocation of resources can be critical. Enterprise Decision Management, EDM, is particularly useful in allocating resources to customers. This plays out in a couple of key ways.
Firstly, [...]

This week’s editorial calendar is about using Enterprise Decision Management – EDM – to survive and thrive in a recession. Prompted by a comment from Nathan Jones, the topic seems appropriate as everyone flails around trying to decide if they should use the “r” word or not. Clearly, whether we meet the definition of [...]