real-time

Oracle Real Time Decisions at Dell #oow10

September 20, 2010

I blogged a couple of internal Oracle sessions on RTD (Oracle Real Time Decisions in e-commerce #oow10, Oracle RTD Roadmap #oow10) and now we get a chance to hear a customer speak – Dell with some help from Objectifi. Octane is Dell’s brand name for their RTD project – the platform has a number of [...]

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Oracle Real Time Decisions in e-commerce #oow10

September 20, 2010

I am attending a few sessions at Oracle OpenWorld this week and the first one is an overview of Oracle Real-Time Decisions (RTD) in e-commerce. I have reviewed RTD 3.0 before. The context for using RTD is that consumers are harder to reach, satisfy and retain – their behavior evolves more quickly, there is more [...]

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First Look – IBM/SPSS Decision Management and Modeler

May 19, 2010

I received an update from IBM recently on IBM SPSS Decision Management 6 and IBM SPSS Modeler 14. IBM  sees organizations with many different data sources (inside and outside) that are moving from a traditional approach focused on reporting to one that involves “predict and act” – real-time, fact-driven decision making at the point of [...]

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Two interesting IDC predictions

May 11, 2010

The nice folks over at IDC let me take a look at IDC – Worldwide Application Development and Deployment: 2010 Predictions. I have a somewhat narrow focus (Decision Management) so only two are really in my zone. First, #10:
10. Decisioning Products Will Be Unified to Deliver a Decision Management Platform
This is obviously right [...]

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Teradata Active Enterprise Intelligence

April 28, 2010

Dave Schrader presented on 3 years of Active Enterprise Intelligence progress, giving the same presentation he uses to talk to customers, especially business customers. He has been showing customers that their peers have been adopting Active Enterprise Intelligence (some 146 case studies) and discussing some of the challenges (which are people problems, of course).
Active Enterprise [...]

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Teradata Customer Management Portfolio

April 27, 2010

Marc Schroeder presented on Teradata’s customer management portfolio – Teradata Relationship Manager (TRM).  Clearly the move to multi-channel, customer-centric customer relati0nships and the growth in data and behavioral data particularly are driving new demands in customer relationship software. Vision:
Maximize customer profitability by enabling a comprehensive interactive marketing environment that manages intelligent customer dialogs, leverages behavioral [...]

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First Look – Oracle Data Mining

April 27, 2010

I got an update on Oracle Data Mining – the in-database solution for data mining and predictive analytics offered by Oracle – recently. They have made ODM available on the amazon compute cloud so you can easily try it and they have been doing some interesting work on a new GUI and on integration with [...]

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First Look – Rogue Wave

April 14, 2010

Rogue Wave Software is a company I know through their acquisition of Visual Numerics (VNI) (first reviewed here). Owned by Battery Ventures, Rogue Wave operates independently and is profitable. Their objective is to create scale in the development tool and embeddable component space focusing on high-performance computing – both in the traditional HPC environments and [...]

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What exactly does real-time sense-making mean

April 13, 2010

Jeff Jonas of IBM had a great post on Some Organizations Will Be Smarter-er Than Others recently in which he discussed his “obsession with real-time sensemaking systems”.
Now I like the phrase and, in the context of real-life, it is clear what it means. But for a business, what does it mean?
Well sometimes it means [...]

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New Rexer Analytics survey

March 30, 2010

Syndicated from BeyeNetwork
I recently got the survey results from the annual data mining survey that Karl Rexer of Rexer Analytics runs. You can get the summary here or the full results from Karl but here are my thoughts:

Data mining is everywhere. The most cited areas are CRM / Marketing and Financial Services with a [...]

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SAS and Accenture

March 29, 2010

I got a chance to catch up with Russ Cobb, Vice President, Alliances and Product Marketing at SAS about the SAS/Accenture announcement recently. One of the first questions, of course, is whether this was just a “Barney” relationship (I love you, you love me) or if it had any meat. Russ understood completely and said [...]

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Analytics in the call center

March 18, 2010

IBM announced an interesting new analytic product today – RAMP or Real-time Analytic Matching Platform. The idea behind this is to improve on the approaches currently used to route calls which typically rely on an availability-based approach to connect customers to agents. This doesn’t take an agent’s focus or availability nor what a customer is [...]

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Thoughts on Pega acquiring Chordiant

March 15, 2010

The news today is that Pegasystems (rules-based business process management) is acquiring Chordiant (decision-centric CRM). This is interesting news as it merges a company (Chordiant) with a very decision-centric/decision services separate from process mindset with one (Pega) that has mixed rules and process together much more.
Chordiant have been one of my companies to watch for [...]

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First Look – eBureau

February 22, 2010

eBureau is a predictive scoring and information service provider founded in 2004, focused on technology for very rapid model development and deployment. Using their own purpose-built modeling software, a small group of modelers developed 900 predictive models in 2009 alone. The company has been applying this capability for real-time and interactive marketing like contact centers, [...]

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A decision-centric platform supports automation

January 26, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Decision-centric organizations try to automate decisions where possible so any platform must allow the automation of decisions. Plugging decisions into high throughput, rapid response, transactional systems must be possible and real-time decision making supported. In addition the platform must provide automated support for [...]

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First Look – SAS Real Time Decision Manager

January 19, 2010

SAS Real-Time Decision Manager (RDM) is designed for inbound communications, complementing outbound communication solutions. It aims at real-time delivery of decisions and recommendations during a customer interaction to optimize that interaction to improve revenue, growth and retention. For example, in retail banking, a customer might come in with a new job with very different income [...]

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Progress Software and Savvion

January 14, 2010

I got a briefing from my friends at Savvion and their new colleagues at Progress Software (Savvion is being acquired by Progress).
Progress has been positioning itself around operational responsiveness – responding to opportunities and threats in real time, to what’s happening right now: What are competitors doing right now and can we adjust pricing, what [...]

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First Look – Dulles Research Carolina

January 14, 2010

I recently met the folks at Dulles Research, a scientific computing outfit focused on analytic solutions for enterprise software. The folks who founded Dulles had previously worked at Marketswitch (focused on large scale optimization and sold to Experian in 2004) and have a long history of working with companies who are serious about using analytics [...]

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Your movements speak for themselves

December 11, 2009

Syndicated from BeyeNetwork
Jeff Jonas had a great post on his blog recently, Your movements speak for themselves: Space-Time Travel Data is Analytic Super-Food! in which he made the point that:
Mobile devices in America are generating something like 600
billion geo-spatially tagged transactions per day.
With such huge volumes involved, this information is only going to be useful [...]

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First Look – Convergys

November 30, 2009

While I was attending the Business Rules Forum a few weeks back I got my first chance to learn about Convergys. A major sponsor of the event, Convergys is focused on improving the customer experience and customer relationships using decisioning technologies. Building on a history in customer care and billing, Convergys is now a nearly [...]

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