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Decision Management and Insurance – A Series

February 10, 2011

Insurers face new and growing challenges as the market moves into recovery in 2011: more delivery channels, demographic shifts, a changing competitive landscape and a rapidly evolving regulatory and compliance environment. Many insurers are faced with meeting this challenges hampered by inflexible legacy applications, underutilized data from internal systems and external sources, and manual spreadsheets [...]

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Unum – Managing business rules #bbc2010

October 19, 2010

Subtitled “from 0 to 1400″, this case study discussed how Unum (an insurance company) introduced business rules. Back in 2009 their rules were scattered, siloed, hidden in requirements documents and in different formats (from code to if/then statements to long verbose notes). And even though they tried to focus on rules, [...]

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Pervasive DataRush – an update

August 25, 2010

I have blogged about Pervasive DataRush before and I got a quick update this week. Pervasive often talks about helping companies with “big data” issues and they see this as one dimension of difficulty – with the complexity of processing being done being the other dimension. So some folks, for instance, handle big data but [...]

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Lyzasoft Update

July 28, 2010

Some weeks back I got an update from Lyzasoft but I have not been able to post it until now. I first wrote about Lyzasoft back in 2009 and since then the company has been busy. The company’s vision remains the same – to create a way for end users to work with BI that [...]

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New webinar – Trendspotting for growth

July 1, 2010

[ July 15, 2010; 10:00 am to 11:00 am. ] I am acting as host for a Smart Data Collective webinar “Trendspotting for Growth: Finding the patterns that lead to smarter action with Analytics” on July 15, 1 PM ET / 10 AM PT. You can register here and I hope to see you there.

As companies using analytics know, data is key [...]

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First Look – Revolution Analytics

May 6, 2010

I got my first formal briefing from REvolution Computing recently. REvolution has been around for about 2 years. Originally they focused on bringing parallel computing power to R and providing some consulting around the language. They raised some new funding recently and now have a new management team, including CEO Norman Nie (co-founder of SPSS) [...]

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Teradata – Coca Cola and customer intelligence

April 27, 2010

Justin Honaman from Coca Cola presented on their use of Teradata in their customer intelligence program.  Coca Cola has a huge range of products, in many sizes, as well as dozens of bottlers and distribution partners. The 72 bottlers are limited to specific geographies, adding a layer of complexity to their business. Justin’s group, Customer [...]

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Paying for rules by the rule with IDIOM

April 20, 2010

I have blogged about the folks at IDIOM before and I recently heard that they are making IDIOM Decision Manager available under a new free/very low cost price plan. Not a trial or test plan, but a real pricing model that supports commercial development and full ownership of generated code at what can only be [...]

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IBM Advanced Case Management Technology

April 15, 2010

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

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Guest intelligence at Target

April 12, 2010

Guest intelligence is something Target use to drive marketing and merchandising decisions. Target, of course, is a large US retailer that does business in 49 states and has a major web presence. Target has guest data from panel surveys,  store surveys and operational data and regards these all as valid sources of guest data, without [...]

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Other characteristics of decision-centric organizations

January 21, 2010

Syndicated from ebizQ
Decision-centric organizations also focus on automating, not just supporting, decisions. They use this focus to develop simpler, standard processes and to become more event-driven. With decisions at the forefront, organizations need to change their thinking about automation. Instead of regarding information systems as simple stores of information that people use, they need to [...]

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First Look – Convergys

November 30, 2009

While I was attending the Business Rules Forum a few weeks back I got my first chance to learn about Convergys. A major sponsor of the event, Convergys is focused on improving the customer experience and customer relationships using decisioning technologies. Building on a history in customer care and billing, Convergys is now a nearly [...]

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Enhancing BPM with Business Rules and Analytics at Air Products

October 7, 2009

Charlie Lewis of Air Products described how they have been using workflow and business rules (FICO Blaze Advisor). Air Products is a Fortune 300 company that primarily supplies industrial gases in a variety of markets. Charlie begun by describing the communication and work challenges of a diverse company across many countries where different groups have [...]

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Update – illumuniate

July 21, 2009

Since I last got updated on illuminate (see the first look on i-lluminate) they have been focusing on their business model. While illuminate is a general purpose database they have been focusing on data warehousing as an initial market– with business analytics applications to follow. The data warehouse market has various segments based on size. [...]

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First Look – KNIME

April 7, 2009

I got a chance to chat with the folks from KNIME recently to discuss their workbench. KNIME is essentially a workbench to define the pipeline of operations you want throw at your data, typically as part of doing analytic work. It allows you to do complex things to the data and document your process – [...]

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Driving harmonization for competitive advantage

March 12, 2009

Kevin Hogan of Accenture talked about how implementing a warranty system can drive harmonization and competitive advantage.  His focus was on a recent case where they helped a company implement an SAP-based Warranty solution. The case is a global heavy equipment manufacturer with about a focus on Europe and North America. They were running 4 [...]

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Looking upstream for warranty cost savings

March 12, 2009

Kjell Hammerstrom of Sun presented on warranty costs. Product management teams specify warranty term duration and terms of warranties on products while procurment teams negotiate warranty terms with equipment manufacturers (many of Sun’s products are built by a manufacturer like Qunta, Mitac, Celestica). However the process was not collaborative – products would be released with [...]

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