process

Live Event: Improving customer service with BPM and decision management

February 8, 2012

[ March 21, 2012; 6:00 am to 7:00 am. ] I have been speaking at a series of IBM events last fall and this spring focused on “Improving customer service with BPM and decision management“. The third is in New York, NY on March 21st and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management [...]

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Live Event: Process Excellence: A Route to Better Business

February 2, 2012

[ March 22, 2012; 8:00 am to 9:00 am. ] I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The third  is in Denver, CO on March 22nd and the main session starts at 8:30am MT. I will be [...]

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Live Event: Process Excellence: A Route to Better Business

February 1, 2012

[ March 7, 2012; 6:00 am to 7:00 am. ] I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The second is in Columbus, OH on March 7th and the main session starts at 8:30am ET. I will be [...]

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Live Event: Process Excellence: A Route to Better Business

January 31, 2012

[ February 15, 2012; 6:30 am to 7:30 am. ] I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The first  is in Dallas TX on February 15th and the main session starts at 8:30am CT. I will be [...]

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Here’s how focusing on decisions aligns analytics and business

January 17, 2012

In a recent article over on All Analytics – Analytics-Business Alignment Needs Work – Beth Schultz discussed a set of Gartner predictions written up by Doug Laney. In particular she highlights Gartner’s finding that companies
cited …aligning BI initiatives with corporate strategy and objectives nearly three times as often as they called out technology-related issues
This is [...]

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First Look – Talend

January 5, 2012

Talend has been around for about 6 years and the original focus was on “democratizing” data integration – making it cheaper, easier, quicker and less maintenance-heavy. They originally wanted to build an open source alternative for data integration. In particular they wanted to make sure that there was a product that worked for smaller companies [...]

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Start with decisions not with business rules

January 4, 2012

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

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First Look – Starview

December 13, 2011

Starview Inc. have just launched their new platform – Business Analytics and Optimization Platform (BAOP). Growing out of a long standing consulting practice, the company sees an opportunity for a platform aimed at the continuous optimization of decision-making. They are focused on Telco, Finance, Energy and Manufacturing (especially Semiconductor) and they have a vertically-oriented strategy, [...]

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First Look – Ideate

December 7, 2011

Ideate is an Application Framework from a company called Consilience International that was started about 2 years ago by a couple of process folks looking to do something that was more suitable for highly evolvable, dynamic environments where runtime adaption was important. These kinds of dynamic applications are increasingly a focus for companies. Consilience’s view [...]

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Analytics: The widening divide. An IBM/MIT Sloan study

November 8, 2011

I listened in to IBM’s call about their recent analytics study conducted with MIT Sloan – The Widening Divide (available from www.ibm.com/thewideningdivide). This is the second year for the analytics study and surveyed 4,500 people from 30 industries and 120 countries – a very broad view. Three key results:

The competitive advantage created by analytics is [...]

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Predictive Modeling Tools for Analytic Teams #FICOWorld

November 3, 2011

The other session I got to see at FICO World was a panel discussion on analytic modeling tools with representatives from UniCredit (Italy), Ferratum (Finland), Nedbank (South Africa), and Citi.
Challenges and rewards of building an analytic modeling team

Always start from scratch with fresh, inexperienced teams and this is both challenging and rewarding
Challenges are personal and [...]

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Begin with the Decision in Mind #BBCCon11

November 2, 2011

I had no slides for my session but I thought I would post my notes or outline:
I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for the [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 8, 2011; 9:00 am to 12:00 pm. ] I am speaking at a series of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management“. The second is in San Jose, CA on December 8th and the main session starts at 9am PT. I will be kicking off the session with “BPM and Decision Management for [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 6, 2011; 6:00 am to 9:00 am. ] I am speaking at a serious of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management”. The first is in Reston, VA on December 6th and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, [...]

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First Look JBoss Enterprise SOA and BRMS 5.2

October 12, 2011

I got an overview of JBoss’s new intelligent, integrated enterprise approach as well some of their new product announcements. They are adding new data services, BPEL support, productizing their event/rules combination and adding some new connectivity elements.
The world has obviously changed in the last few years. The fully automated processes of the past, JBoss feels, [...]

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First Look – IBM’s Next Step in Decision Management

October 6, 2011

IBM is announcing a new product and product positioning today. With the tag line “Turning Automated Decision Management into Real-time Operational Advantage” they have announced WebSphere Operational Decision Management.
This new product is an evolution of the market-leading business rules management system, WebSphere ILOG JRules BRMS, united with IBM’s WebSphere Business Events. It brings business rules [...]

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CIOs are getting serious about business rules and decision management

August 18, 2011

My friends at Corticon had an interesting press release today about a survey they just conducted – More Than 40 Percent of CIOs and CTOs Surveyed Plan to Automate Decision Management Processes. There were some interesting results in this. First, as their headline notes, we are starting to get some serious consideration of automated decision-making, [...]

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Decision Management’s “Epsom Salt” problem

July 7, 2011

Have you looked at a packet of Epsom Salt recently? Here’s a product that describes itself as

a soaking aid for minor sprains and bruises
a saline laxative for the short term relief of constipation
a plant nutrient for vigorous lawns, flowers, plants, vegetables and trees

Three very different uses – after all, how many laxatives would you put [...]

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IBM Analytics customer stories

June 1, 2011

A number of customers participated in a panel of analytics success stories. Each one was interesting and powerful in its own right and each prompted a Decision Management suggestion for someone at that stage in developing and deploying analytics.
Argos Risk is a web-based online subscription risk management service. Argos offers actionable risk insight for business [...]

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Using Decision Management to make sure your agents can handle any call

May 17, 2011

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if:

They could act the way you wanted them to every time
They didn’t have to have post-its or cheat sheets
They didn’t need [...]

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