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First Look – Ideate

Ideate is an Application Framework from a company called Consilience International that was started about 2 years ago by a couple of process folks looking to do something that was more suitable for highly evolvable, dynamic environments where runtime adaption was important. These kinds of dynamic applications are increasingly a focus for companies. Consilience’s view [...]

Meri Gruber, VP Biz Dev here at Decision Management Solutions, had a post a little while ago that she recently tweeted – How many service reps does it take to change a light bulb or lose a customer? In it she makes the point that a company lost her business because the customer service department [...]

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if: They could act the way you wanted them to every time They didn’t have to have post-its or cheat sheets [...]

Some weeks back I wrote a series of posts on the role of Decision Management in Insurance. One post was called multi-channel distribution and customer communication and outlined how Decision Services that automate customer decisions improve customer treatment in a multi-channel world by improving their accuracy, timeliness and consistency. The diagram at left shows how [...]

Warning –this is a post about a standards process so there are a fair number of abbreviations – I tried to describe the key ones. There is a large community of users of business rules management systems, with thousands of large companies using them to automate and improve decisions. In addition, there is a strong [...]

Jan Vanthienen of the University of Leuven presented to the Object Management Group’s session on Decision Modeling Notation. He began by discussing how business processes need flexibility and this means you cannot hard code rules and decisions in your processes – processes often don’t change even when the decisions within them do. Rule Tasks in [...]

Insurers face new and growing challenges as the market moves into recovery in 2011: more delivery channels, demographic shifts, a changing competitive landscape and a rapidly evolving regulatory and compliance environment. Many insurers are faced with meeting this challenges hampered by inflexible legacy applications, underutilized data from internal systems and external sources, and manual spreadsheets [...]

First Look – InRule v4

I got a chance to catch up with the folks from InRule Technology® recently to discuss the new release of their business rules management system– InRule® v4 (I previously blogged about the product and the InRule 3.2 upgrade). The focus of this release is the authoring interface. Based on a lot of customer feedback, InRule [...]

Jim Sinur had an interesting post this week – Don’t Get Stuck with Bad Policy/Rule Management. In it he said I think organizations that do not manage their policies/rules may find themselves behind the eight ball a sentiment with which I completely agree. But I would go one step further, organizations that do not manage [...]

Syndicated from Smart Data Collective I often hear people talk about analytics, especially advanced analytics like data mining or predictive analytic modeling, as though the value comes from “aha moments”. Sudden moments of clarity, defining moments, where the analytics deliver some piece of dramatic insight that enables a company to see some fantastic new market [...]

Silverlink update

I did some work with Silverlink some time ago and was really impressed by their use of decision management to improve the communication of health plans and others in the healthcare space with members and patients. I got a chance to catch up with them recently to discuss progress and their use of adaptive control [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Finally the platform must allow effective collaboration between all the various groups involved in decision making. The IT department that runs the operational systems, the business people who make decisions and set policy, the executives who drive strategy and even the [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Because compliance is essential in decision making, the traceability of decisions and decision making logic to the organization’s objectives, regulations and policies is essential. Business users changing decision making must understand how that change will impact the organization, how it supports [...]

A decision-centric organization

Syndicated from ebizQ This week I thought I would write about decision-centric organizations. Organizations face many challenges in today’s business climate. Organizations whose success or failure is determined by the decisions they make (which claims to pay, which customers to target, which transactions to investigate for fraud) are handicapped by systems that are centered on [...]

First Look – Convergys

While I was attending the Business Rules Forum a few weeks back I got my first chance to learn about Convergys. A major sponsor of the event, Convergys is focused on improving the customer experience and customer relationships using decisioning technologies. Building on a history in customer care and billing, Convergys is now a nearly [...]

Talking with SAP today I made the comment that the best place to use business rules was often in stable, core business processes because those processes don’t change, only the decision rules within them. This clearly struck a chord with @GregChase and it made me think I should write a slightly longer version of what [...]

James Governor of Redmonk shared a great tweet today (he is @monkchips) @dhague: 6 degrees of separation between developers and end-users is 3 too many. It’s hard to keep users happy with that disconnect Now here’s one way to think about the degrees of separation between your users and your developers: Users tell an analyst [...]

Some time ago I saw this interesting little post –Recommendation Engine Secrets We Don’t Want You to Know: It’s not as Complicated as We’d Have You Think – that made the point that: Most recommendation engines use one of a handful of methods that are well understood And they are correct, of course. Recommendation engines [...]

Another session at Brainstorm, this time a case study from Genentech. Genentech has many policy documents that are interrelated, complex and lengthy and yet essential to operations – employees must understand them and follow them. As Genentech has made progress on its process management initiative it has found that getting the participants in the process [...]

Cyrus Montakab posted on Business Rules in Legacy Modernization recently in response to a post of mine and I wanted to respond to it. I wanted to respond in particular to his comment that: even for the modules that can be fitted into a business rule, is it viable to re-architect re-factor the existing COBOL [...]