policy

Webinar: The use of Business Rules in Decision Management Systems

February 7, 2012

[ March 14, 2012; 7:00 am to 8:00 am. ] This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers.

This webinar will focus on business rules and on Business Rules Management Systems as a platform for Decision Management Systems. You will learn how a Business Rules Management System makes the agility and transparency you need possible and what the [...]

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Here’s how a Decision Management System would manage review fraud

January 30, 2012

My eye was drawn to an article in the New York Time last week – For $2 a Star, an Online Retailer Gets 5-Star Product Reviews.  This article drew attention to the ongoing and growing problem of fake reviews. Like many of us I increasingly rely on reviews on sites like amazon.com or yelp.com to [...]

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Start with decisions not with business rules

January 4, 2012

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

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First Look – Ideate

December 7, 2011

Ideate is an Application Framework from a company called Consilience International that was started about 2 years ago by a couple of process folks looking to do something that was more suitable for highly evolvable, dynamic environments where runtime adaption was important. These kinds of dynamic applications are increasingly a focus for companies. Consilience’s view [...]

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Eliminating bias and valuing customers with Decision Management Systems

November 14, 2011

Meri Gruber, VP Biz Dev here at Decision Management Solutions, had a post a little while ago that she recently tweeted – How many service reps does it take to change a light bulb or lose a customer? In it she makes the point that a company lost her business because the customer service department [...]

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Using Decision Management to make sure your agents can handle any call

May 17, 2011

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if:

They could act the way you wanted them to every time
They didn’t have to have post-its or cheat sheets
They didn’t need [...]

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Extracting and designing a cross-channel decision in Insurance – an example

May 11, 2011

Some weeks back I wrote a series of posts on the role of Decision Management in Insurance. One post was called multi-channel distribution and customer communication and outlined how Decision Services that automate customer decisions improve customer treatment in a multi-channel world by improving their accuracy, timeliness and consistency.
The diagram at left shows how this [...]

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Discussing a proposal for a decision modeling notation

March 23, 2011

Warning –this is a post about a standards process so there are a fair number of abbreviations – I tried to describe the key ones.
There is a large community of users of business rules management systems, with thousands of large companies using them to automate and improve decisions. In addition, there is a strong sense [...]

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Jan Vanthienen on Decision Tables

March 23, 2011

Jan Vanthienen of the University of Leuven presented to the Object Management Group’s session on Decision Modeling Notation. He began by discussing how business processes need flexibility and this means you cannot hard code rules and decisions in your processes – processes often don’t change even when the decisions within them do. Rule Tasks in [...]

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Decision Management and Insurance – A Series

February 10, 2011

Insurers face new and growing challenges as the market moves into recovery in 2011: more delivery channels, demographic shifts, a changing competitive landscape and a rapidly evolving regulatory and compliance environment. Many insurers are faced with meeting this challenges hampered by inflexible legacy applications, underutilized data from internal systems and external sources, and manual spreadsheets [...]

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First Look – InRule v4

January 25, 2011

I got a chance to catch up with the folks from InRule Technology® recently to discuss the new release of their business rules management system– InRule® v4 (I previously blogged about the product and the InRule 3.2 upgrade). The focus of this release is the authoring interface. Based on a lot of customer feedback, InRule [...]

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Out from behind the 8 ball with decisions

December 2, 2010

Jim Sinur had an interesting post this week – Don’t Get Stuck with Bad Policy/Rule Management. In it he said
I think organizations that do not manage their policies/rules may find themselves behind the eight ball
a sentiment with which I completely agree. But I would go one step further, organizations that do not manage their [...]

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Analytics and the myth of the aha moment

September 30, 2010

Syndicated from Smart Data Collective
I often hear people talk about analytics, especially advanced analytics like data mining or predictive analytic modeling, as though the value comes from “aha moments”. Sudden moments of clarity, defining moments, where the analytics deliver some piece of dramatic insight that enables a company to see some fantastic new market [...]

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Silverlink update

April 21, 2010

I did some work with Silverlink some time ago and was really impressed by their use of decision management to improve the communication of health plans and others in the healthcare space with members and patients. I got a chance to catch up with them recently to discuss progress and their use of adaptive control [...]

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A decision-centric platform supports collaboration

January 29, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Finally the platform must allow effective collaboration between all the various groups involved in decision making. The IT department that runs the operational systems, the business people who make decisions and set policy, the executives who drive strategy and even the analytic team [...]

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A decision-centric platform delivers traceability

January 28, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Because compliance is essential in decision making, the traceability of decisions and decision making logic to the organization’s objectives, regulations and policies is essential. Business users changing decision making must understand how that change will impact the organization, how it supports the organization’s [...]

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A decision-centric organization

January 19, 2010

Syndicated from ebizQ
This week I thought I would write about decision-centric organizations. Organizations face many challenges in today’s business climate. Organizations whose success or failure is determined by the decisions they make (which claims to pay, which customers to target, which transactions to investigate for fraud) are handicapped by systems that are centered on processes [...]

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First Look – Convergys

November 30, 2009

While I was attending the Business Rules Forum a few weeks back I got my first chance to learn about Convergys. A major sponsor of the event, Convergys is focused on improving the customer experience and customer relationships using decisioning technologies. Building on a history in customer care and billing, Convergys is now a nearly [...]

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Using busines rules in stable, core processes

September 3, 2009

Talking with SAP today I made the comment that the best place to use business rules was often in stable, core business processes because those processes don’t change, only the decision rules within them. This clearly struck a chord with @GregChase and it made me think I should write a slightly longer version of what [...]

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How many degrees of separation are there between your developers and users?

July 15, 2009

James Governor of Redmonk shared a great tweet today (he is @monkchips)
@dhague: 6 degrees of separation between developers and end-users is 3 too many. It’s hard to keep users happy with that disconnect
Now here’s one way to think about the degrees of separation between your users and your developers:

Users tell an analyst what they want
The [...]

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