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The role of decision requirements modeling in successful business rules projects #ibmimpact

April 29, 2013

I am attending IBM IMPACT and this is a duplicate post for one running on the IBM IMPACT Blog.
Business rules get everywhere – we have business rules in our user interfaces, in data quality, in business processes and more. But when organizations adopt a business rules management system they are focused on improving decision-making. A [...]

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Democratizing Data with Decision Management

April 10, 2013

I have been following the Data 2.0 Summit folks recently – the Third Annual Data 2.0 Summit 2013 in San Francisco is a one-day conference and speakers include Anthony Goldbloom, CEO of Kaggle, who is always worth listening to and you can get 20% off your Data 2.0 Summit pass by clicking this link. Anyway, the theme this year is that [...]

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To make better decisions you need to manage those decisions

March 18, 2013

I have been getting a bit behind with my blogging and tweeting recently but I was struck by a comment on Howard Dresner’s thread (@howarddresner) based on preliminary results from his survey (http://wisdomsurvey.com).
#BetterDecisionMaking (so far) is the top goal for #BusinessIntelligence – wisdomsurvey.com #BIWisdom
— Howard Dresner (@howarddresner) March 8, 2013
and Boris Evelson (@bevelson) chimed in [...]

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First Look – Experian Decision Analytics PowerCurve Platform

July 26, 2012

Experian has recently renovated their decision management platform – now called PowerCurve™. Experian’s clients generally need to achieve one of four goals – increase revenue through market share growth; controlling risk to manage exposure and reduce losses; increased operational efficiency; or compliance. These goals obviously drive you to using Decision Management Systems and to use [...]

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Top 10 excuses to avoid business rules: #1 You want business users to do what?!

June 29, 2012

1. You want my business users to do WHAT?
Yes, pure fear is the number one reason. There are still a lot of IT departments who cannot accept the idea of the business community maintaining business rules. Mostly this is aversion to the perceived risk but sometimes it is simple fear that they personally will somehow [...]

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Top 10 excuses to avoid business rules: #2 business users don’t want it

June 28, 2012

2. Business users wouldn’t know what to do with decision automation if they had it
“My business users don’t want to get involved”
“But I can’t get users to tell me the rules now”
“I don’t want the users telling us how to do our jobs”
The first reaction to decision automation technology from some IT folks is that [...]

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The Rise of Cognitive Computing #ibmbas12

June 19, 2012

Stephen Gold came up next to talk about Watson. Watson is transitioning from a proof of concept – a grand challenge project – to a business solution. This is being driven primarily by the rapid expansion in unstructured, uncertain data. Not just a need to process new data sources, also about being able to reason [...]

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Business Rules, Decision Management and ASUG

May 14, 2012

I do a lot of work with companies and organizations adopting business rules and Business Rules Management Systems (BRMS) such as BRFplus and NetWeaver BRM. I wanted to share two things (as I head off to Sapphire/ASUG).
First, I often find that when organizations start with business rules they begin by just trying to capture business [...]

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First Look – Sapiens DECISION

April 12, 2012

Sapiens has been around for over 25 years developing technology solutions around business rules and model-based development, specifically in financial services and insurance. Established in 1982 and NASDAQ traded, they have $100M in annual revenues post a couple of recent mergers. They have over 750 employees in US, Canada, UK, Japan, Australia, Belgium and Israel. [...]

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Is Machine Learning v Domain expertise the wrong question?

April 5, 2012

KDNuggets had an interesting poll this week in which readers expressed themselves as Skeptical of Machine Learning replacing Domain Expertise. This struck me not because I disagree but because I think it is in some ways the wrong question:

Any given decision is made based on a combination of information, know-how and pre-cursor decisions.
The know-how can be [...]

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First Look – GDS Link Update

February 20, 2012

I got an update on GDS Link recently, having last written about them in 2010 (see this First Look on GDS Link). Since 2006 they have been helping banks and other credit issuers to build custom, tailored, customer-centric risk applications.
DataView 360, the core product, was designed to address what they regard as the key problem [...]

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Webinar: The use of Business Rules in Decision Management Systems

February 7, 2012

[ March 14, 2012; 7:00 am to 8:00 am. ] This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers.

This webinar will focus on business rules and on Business Rules Management Systems as a platform for Decision Management Systems. You will learn how a Business Rules Management System makes the agility and transparency you need possible and what the [...]

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Here’s how a Decision Management System would manage review fraud

January 30, 2012

My eye was drawn to an article in the New York Time last week – For $2 a Star, an Online Retailer Gets 5-Star Product Reviews.  This article drew attention to the ongoing and growing problem of fake reviews. Like many of us I increasingly rely on reviews on sites like amazon.com or yelp.com to [...]

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Start with decisions not with business rules

January 4, 2012

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

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First Look – Ideate

December 7, 2011

Ideate is an Application Framework from a company called Consilience International that was started about 2 years ago by a couple of process folks looking to do something that was more suitable for highly evolvable, dynamic environments where runtime adaption was important. These kinds of dynamic applications are increasingly a focus for companies. Consilience’s view [...]

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Eliminating bias and valuing customers with Decision Management Systems

November 14, 2011

Meri Gruber, VP Biz Dev here at Decision Management Solutions, had a post a little while ago that she recently tweeted – How many service reps does it take to change a light bulb or lose a customer? In it she makes the point that a company lost her business because the customer service department [...]

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Using Decision Management to make sure your agents can handle any call

May 17, 2011

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if:

They could act the way you wanted them to every time
They didn’t have to have post-its or cheat sheets
They didn’t need [...]

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Extracting and designing a cross-channel decision in Insurance – an example

May 11, 2011

Some weeks back I wrote a series of posts on the role of Decision Management in Insurance. One post was called multi-channel distribution and customer communication and outlined how Decision Services that automate customer decisions improve customer treatment in a multi-channel world by improving their accuracy, timeliness and consistency.
The diagram at left shows how this [...]

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Discussing a proposal for a decision modeling notation

March 23, 2011

Warning –this is a post about a standards process so there are a fair number of abbreviations – I tried to describe the key ones.
There is a large community of users of business rules management systems, with thousands of large companies using them to automate and improve decisions. In addition, there is a strong sense [...]

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Jan Vanthienen on Decision Tables

March 23, 2011

Jan Vanthienen of the University of Leuven presented to the Object Management Group’s session on Decision Modeling Notation. He began by discussing how business processes need flexibility and this means you cannot hard code rules and decisions in your processes – processes often don’t change even when the decisions within them do. Rule Tasks in [...]

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