1st
July
2009
Another session at Brainstorm, this time a case study from Genentech. Genentech has many policy documents that are interrelated, complex and lengthy and yet essential to operations – employees must understand them and follow them. As Genentech has made progress on its process management initiative it has found that getting the participants in the process [...]
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posted by James Taylor in BPM |
18th
May
2009
Cyrus Montakab posted on Business Rules in Legacy Modernization recently in response to a post of mine and I wanted to respond to it. I wanted to respond in particular to his comment that:
even for the modules that can be fitted into a business rule, is it viable to re-architect re-factor the existing COBOL code [...]
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posted by James Taylor in Business Rules, Decision Management |
22nd
April
2009
Delta-R’s product onRules is Java-based, service oriented application. Based on open source like the Spring, Hibernate, Java Server Faces r UI, Groovy for scripting etc. It is fully web based – thin client – and the resulting services are deployed as web services. It is available in English and Spanish.
The software starts with a tree/pane [...]
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posted by James Taylor in Analytics, Business Rules, Decision Management, Product News |
9th
April
2009
I got an interesting question last week:
In you experience do you believe that the rules editors will become self documenting tools and, if so, is there any danger to this?
With regard to products I have used in the past I am not convinced they have evolved sufficiently to do this and I always see users [...]
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posted by James Taylor in Business Rules, Decision Management |
12th
March
2009
Frank Kozlowski of Kohler presentedf on a web-based warranty system. When they set out to develop the system their goals were to move to a start-of-the-art, easy to use system that was web-based so dealers could enter claims directly anywhere in the world (they have 12,000 dealers). They wanted to reduce their cycle time from [...]
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posted by James Taylor in BPM, Business Rules |
11th
March
2009
Rob Pritchard of Infosys presented on the power of business rules in warranty. His focus is on agility – most warranty systems are inflexible and hard to change. Organizations cannot make changes to warranty policy to respond to competitors, can’t create what-if scenarios, can’t tighten claims control or pre-valid claims or repairs. These problems come [...]
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posted by James Taylor in Business Rules |
11th
March
2009
Terry Adams of Ingersoll Rand, the parent company of Trane, presented on harnessing and coordinating warranty best practices. IR includes Trance, Thermo King, Schlage, Steelcraft and others for about $17B worldwide. All these acquisitions have experience and systems so Ingersoll Rand has a vision of a Business Operating System to drive common [...]
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posted by James Taylor in Strategy |
11th
March
2009
John Hagen of Trane presented on measuring and improving an effective and efficient warranty process. Trane produces Commercial HVAC systems of every size. Warranty is tricky because they make everything so specific to customers.
Trane started a new quality initiative in 2004 because they felt that there were some low hanging fruit. They had warranty reserves [...]
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posted by James Taylor in Strategy |
10th
March
2009
Syndicated from ebizQ
A friend passed on an article titled “When the customer knocks” in which Scott Arnett of Pitney Bowes discussed the power of data to improve customer interactions. Nothing there to cause me to blog you would think. Except that Scott, like too many in the Business Intelligence community, fails to acknowledge that using [...]
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posted by James Taylor in Analytics, BI, Business Rules, Decision Management |
6th
March
2009
Some weeks back I got a review on Tavant, a 700 person IT services and solutions company with a focus in financial services (mortgage, trading and security), ebusiness and Service Operations such as warranty management. I was interested in their warranty product as part of my research into the warranty claims space. The product – [...]
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posted by James Taylor in Business Rules, Data Mining, Product News |