September 29, 2010
Customer intimacy is a hot topic these days. Customers are getting more complex because not only are they using multiple channels but because they have multiple online personalities – work, home, on behalf of a parent or child and so on. The fact that consumers trust each other (78%) but not ads (13% trust for [...]
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September 7, 2010
I got a briefing from BEZ recently, after Claudia Imhoff (@claudia_imhoff) referred them to me. BEZ has historically worked on the IT side of organizations, using predictive analytics to take historical data about system performance and transactions and use it to predict application response times, throughput, utilization of resources etc. BEZ compares itself to a [...]
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