Posts tagged as:

operational decision

Live from the EDM Summit – From Here to Agility

October 28, 2008

I am at the EDM Summit this week and will be blogging live from some of the sessions and posting random thoughts and comments in addition. Despite the difficult market conditions, attendance looks good with a nice full room for the keynote and attendees from 17 countries. This year’s event also has a dozen new [...]

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Making BI more decision-centric

October 8, 2008

My friend Kurt Schlegel at Gartner has just released a new report – Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

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Rexer Analytics Data Mining Survey Results Released

October 2, 2008

Karl let me know that the results from his survey are available – you can find them on the Rexer Analytics site – so I thought I would take a look and blog about them. Karl collected 348 responses from individuals in 44 countries and I found the results worth a read. A few highlights:

CRM/Marketing [...]

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Nice article on decision services in SOA

September 12, 2008

Eric Roch had a nice post today – SOA Decision Services – in which he references some of our work and our book. He ends with a great quote:
As SOA matures we are finding new ways to architect systems and receiving benefits from SOA in unexpected ways. How often have you seen improvement of operational [...]

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Great event, nice little discount

September 3, 2008

There is a great conference coming up October 26-30 – not only are Neil and I Co-Chairs but readers of the blog can get a discount. We are presenting twice – A Pre-Conference Tutorial Succeeding as a Decision-Centric Organization and a Keynote Competing on Decisions. Because of this you can get [...]

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A reader asks – what makes a company ready (for EDM)?

August 27, 2008

A reader had an interesting question this week. As a comment to Using decision management to deliver intelligent business performance he asked “What makes a company ready?”. I suspect my closing line “The products are, mostly, ready. Whether companies are is another question…” prompted this.
So, what makes a company ready for enterprise decision management – [...]

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Article on operational decisions

July 31, 2008

Our article on The Nature of Operational Decisions was just published – enjoy!

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If you were making a “3-minute promise” would your systems help or hurt?

July 25, 2008

The folks at CustServ had a piece on The 3-Minute Promise to Avis Customers that made me think. If you wanted to make a similar promise – that some process of yours would be quick, efficient, flawless and seamless – would the systems you have help you or hurt you?

Would your systems be able to [...]

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More thoughts on Decision Management and Performance Management

July 17, 2008

Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]

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Should Enterprise Decision Management only cover automation?

July 11, 2008

The same reader who asked yesterday’s question had a second:
Do you see the terms “Enterprise Decision Management” and “Smart Enough Systems” concerned mostly with the automation of decisions — which means really only covering strictly operational and appropriate tactical decisions.
The term “Enterprise Decision Management” to me suggests a broader definition, one that I would expect [...]

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When is a cockpit not a cockpit?

May 30, 2008

When it’s a dashboard.
I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it – either to promote their products or to talk [...]

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Making meals from your mainframe leftovers

May 28, 2008

When I read Ade McCormack’s book The IT Value Stack I was struck by many sections (as you can see from the review) and one thread in his narrative prompted this post. He recommends avoiding software development (because it is expensive and high risk). Ht talked about the importance of sweating the technology (making the [...]

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Gartner, BI and Smart (Enough) Systems

May 5, 2008

Two of Gartner’s smartest analysts – Kurt Schlegel and Gareth Herschel (shameless plug) – just published an excellent little paper called “Business Intelligence and Decision Making“. This paper was one of Gartner’s Strategic Planning Assumptions and the (free) summary says:
A subset of organizations that seek a competitive advantage will evolve the primary role of their [...]

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Decision Management, Operations Research and BI

May 5, 2008

I spoke to Seth Grimes last week about an article he was writing that just published on Intelligent Enterprise -What BI Practitioners Can Learn From Operations Research. As I was reading the article I also noticed a response over on Michael Trick’s OR blog -Business Intelligence and Operations Research. Both Seth’s article and Michael’s response [...]

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New Expert Channel on B-Eye Network

April 22, 2008

Well there’s now another place to find our materials – I have opened for business as an expert on the B-Eye Network. Check out my channel Competing on Decisions (thanks to Neil for suggesting the name). This blog will be syndicated there but I will also be writing articles, posting white papers and generally making [...]

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It’s lovely but it’s not decision management

April 3, 2008

Yesterday my old buddy Dave Wright told me about Bill James on 60 minutes – for those of you who don’t know, Bill James is the Red Sox stats guy who, like Billy Beane at the Oakland As, uses data mining and analytics to drive recruiting, game planning etc. Dave’s comment was “now that’s Decision [...]

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New Research – Dynamic Workloads and Data Warehouses

March 31, 2008

Neil has just finished some research work on data warehouse performance for our friends at Teradata published as Meeting Demands for Data Warehouse Performance.   This white paper discusses how expanding operational roles for data warehouses, particularly in terms of supporting operational decision making and enterprise decision management, require dynamic workload capabilities on the data [...]

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First Look – Chordiant Decision Management

March 27, 2008

I had a chance to talk with Rob Walker last week about Chordiant and their decision management platform. Chordiant focuses on large customers – those with lots of decisions in markets such as retail banking, consumer lending, card services, insurance and communications. Their mantra is Customer Experience Management and they aim to deliver an improvement [...]

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What IS a smart (enough) system anyway?

March 27, 2008

I am often asked the question in the title – what is a smart (enough) system? Here’s the list we use when we talk about it:

Operational
While one can make systems of all kinds “smarter” we are talking about making operational, transactional, high-volume, typically customer facing applications smart enough to be useful.
Real-Time
As a result we talk [...]

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SAS improves its support for EDM

March 17, 2008

Some interesting news from SAS today that, to me at least, boosts their support of enterprise decision management or EDM. First they announced a specific product bundle from their work with Teradata – you can get details here. This integrates SAS Enterprise Miner, their predictive analytics/data mining workbench, with Teradata’s database allowing for models developed [...]

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