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operational decision

I recently did some work with the folks at SAS on Decision Management and they helped me create some new decision management assets. We recorded three short webinars on core decision management topics: Operationalizing Analytics With Decision Management. Where decision management fits in your analytic environment. How to modernize analytical business processes. The value of operational analytics. Manage Business [...]

Brian McDonough has been writing (with Dan Vesset, Steve Hendrick, Henry Morris and others) on Decision Management at IDC for many years and he has recently published an IDC MarketScape: Worldwide Decision Management Software Platform 2014 Vendor Assessment. The report has an IDC MarketScape figure, IDC's opinion on the Decision Management market, process and software as well as some [...]

Michael Fitzgerald wrote a great piece of the MIT Sloan Management Review this week - The Four Traps of Predictive Analytics. Michael saw me present at an event for Predixion in Boston and then went on to chat with me a couple of times. It's a great piece, highlighting four critical issues around predictive analytics: The [...]

One of my students at UCI pointed me to this great Seth Godin post: Don't measure anything unless the data helps you make a better decision or change your actions. If you're not prepared to change your diet or your workouts, don't get on the scale. Seth's always worth listening too (I regularly quote his blow [...]

I am speaking on October 6th at this year's GenRe summit for the US life and Health insurance industry in Charleston, SC. The program covers innovation, analytics, agility, transformation and much more. I am delighted to be one of the speakers this year and I will be speaking about decision analytics and the importance of focusing on operational [...]

One of the students on my UCI Class Business Goals for Predictive Analytics quoted his mentor in a discussion we were having about cross-referencing metrics or KPIs with the decisions that influence them.   Only measure those things you are willing to change and be willing to change the things you measure.   I really [...]

I am speaking on Industrializing Analytics for Better Decisions Everywhere at the Insurance Analytics Symposium in New Orleans, October 17. Insurers of all sizes know they must adopt analytics, especially predictive analytics, to maximize the value of their customers, manage risk and compete effectively. One-off, ad-hoc approaches to analytics can demonstrate the value of analytics [...]

I am giving a webinar with Juergen Pitschke, our partner in Germany, on Getting Started with Decision Discovery September 9 at 10am Pacific. The path to a better bottom line is paved by large numbers of operational decisions made by people, by processes and by software applications. Systematically improving each operational decision - at scale - [...]

There was a fascinating piece in the Economist last week - Little things that mean a lot. This piece really resonated with me - even the title sounds a lot like my mantra of "Big Data, Little Decisions" (you can see a selection of the articles and webinars I have given on this topic here). So what were [...]

Tracy Allison Altman over at Ugly Research has a great new  white paper - Data is easy: Deciding is hard - in which she quotes me (thanks Tracy). It's a great paper and makes what I think is the critical point - that you don't need a data culture but a decision culture. And I would add [...]

IBM recently introduced a Predictive Customer Intelligence solution. Like the counter fraud solution earlier, this is one of IBM's multi-product and services signature solutions. The focus of this solution is the increasing need to be truly customer-centric, focusing marketing on individual customers not on segments or campaigns, not on pre-existing mental models or ideas. This matters [...]

Rob Walker kicked off day 2 of PegaWorld talking about Decision Management and the role of analytics in customer engagement. He began by talking about John Boyd and his theory of engagement - the OODA loop - Observe, Orient, Decide and Act (something I referenced in Decision Management Systems: A Practical Guide to Using Business Rules and [...]

PegaWorld 2014 – Vodafone

Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world's largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader portfolio of services (fixed and mobile, converged, enterprise and consumers).  This change has driven a need to serve multinational customers [...]

TDWI just published a new article of mine on Moving to Real-Time Decisions (it's in a members-only newsletter so you will need to be registered to view). When it comes to analytics, many organizations focus on using analytic insight to improve executive decision making. Yet there is often an even greater opportunity when using analytics [...]

I am giving a class at the TDWI World Conference "Evolving Your Requirements Approach to Advanced Analytics with Decision Management" in Boston, July 20-25. This is a new class for TDWI that builds on my successful class at the University of California Irvine Extension program. Big data makes it hard to scale human interpretation, forces [...]

SAS® Model Manager is getting an update soon to release 13.1 (I last blogged about Model Manager 3.1). The vision of SAS Model Manager going forward is to streamline the integration of predictive modeling into the overall environment, make it easier to operationalize analytical models, expand the model portfolio management capabilities and improve governance and [...]

The second annual Decision Camp, a conference on Decision Management best practices and technologies, will be held at the eBay/PayPal Campus in San Jose, October 13 – 15, 2014.  This is a great event that is free to practitioners that got started last year with a very successful first event.  The event will feature sessions for all [...]

IBM announced Smarter Process last year, pulling a number of capabilities into a single story with a particular focus on customer centricity. This year IBM's customers are very focused on growth – 60% of them say it is their top issue, up from 41% the year before. The Smarter Process team this year is focused [...]

While many, most, organizations know they need to focus on business processes, a matching focus on operational decisions is less common. The effective combination of Business Process Management (BPM) with Business Decision Management (BDM) is emerging as a critical element in successful organizations. BPMInstitute.org has been providing insight and education on the relationship between business rules/Business Decision Management [...]

I am part of a panel at IBM's IMPACT 2014 on New Systems Meet New Business Challenges: Turn Data into Insight to Make More Accurate Decisions  (BDL-1378), Monday April 28 at 5:15pm Interactive systems, mobile devices, and social networks generate more data every day - and this is not going to stop. Making sense of this astronomic amount [...]