operational decision

eMetrics Panel: Practical Predictive Marketing

May 17, 2011

[ October 19, 2011; 1:00 pm to 2:00 pm. ] I am on a panel on “Practical Predictive Marketing” at eMetrics 2011 in New York. The panel is late in the day on Wednesday October 19th and I will be joined by Vicky Brock, Highland Business Research and Samantha Lipson, Rapp Collins Worldwide.

Predicting what people are going to do is a fool’s game. But [...]

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Predictive Analytics World Workshop: Driving Enterprise Decisions with Business Analytics

May 17, 2011

[ October 18, 2011; 6:00 am to 1:30 pm. ] I am giving a workshop on Driving Enterprise Decisions with Business Analytics at Predictive Analytics World in New York all day on Tuesday October 18th.

Putting business analytics to work is top of mind for organizations like yours. Business agility and operational responsiveness are more important than ever. There is a real opportunity to use analytics [...]

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Newly updated white paper – Putting Predictive Analytics to work in Operations

May 15, 2011

As part of our ongoing efforts at Decision Management Solutions to promote the discipline of Decision Management we have been updating our white papers. I already blogged about a new white paper focused on Business Process Management – The Decisions at the heart of your process – and our update of Maximizing the value of [...]

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Decision Management, Big Data and McKinsey

May 13, 2011

Cross posted at International Institute for Analytics
McKinsey just published a new study “Big Data: the next frontier for innovation, competition and productivity” that is definitely worth reading. With lots of detail – it runs to more than 150 pages – it discusses why there is so much more data, what that means and how this [...]

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In-database analytics and Decision Management

May 3, 2011

One of the hot topics these days in analytics is “in-database” or “in-warehouse” analytics. I have blogged about multiple products in this space including the work SAS has done with Teradata, Aster, DB2 , Netezza  and Greenplum, the work Revolution Analytics has done with Netezza, Angoss and FuzzyLogix (described in this report). With all this [...]

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Business Rules Forum Workshop: Decision Management – Practical Steps to Get More From Your Business Rules Investment

April 26, 2011

[ October 31, 2011; 10:30 am to 1:30 pm. ] I am giving a workshop on Decision Management: Practical Steps to Get More From Your Business Rules Investment Monday October 31, 1:30-4:30pm Eastern at the Building Business Capability 2011 conference in Florida. The business rules approach, and business rules management systems, work. Organizations adopting them show clear benefits and a positive return on investment. Practical [...]

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Managing (and automating) scattered policies

April 21, 2011

Michael Rasmussen had a great post recently – Hordes of Policies Scattered Across the Organization – in which he had a great list of the challenges with risk management policies. Now Michael’s view of Governance Risk and Compliance (GRC) is a little different than mine but he is spot on with this list of issues. [...]

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Decision Management: Orchestrating Consistent Enterprise-Wide Decisions

April 11, 2011

As companies move to this more changeable, uncertain world that requires a coordinate extended enterprise, it is essential to manage decisions as well as processes – not by using process management to manage decisions but by managing decisions alongside processes. These operational decisions – micro decisions – are the front line in driving business agility [...]

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SAS Executive Viewpoint from Jim Goodnight

April 5, 2011

Jim Goodnight wrapped up the SAS Executive Global Forum. He began by talking about the changing hardware environment for analytics – the explosion of multi-core chips in particular – and how this has driven a massive re-design in SAS as they take all the SAS products and make them support multi-threaded, multi-core set ups. Two [...]

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The goal of a Decision Model and Notation Standard

March 29, 2011

Last week I posted from an Object Management Group standards meeting on efforts to develop a Decision Model and Notation standard. You can see my kick-off presentation and the table of contents in the first post of the sequence – OMG Decision Model Notation – Importance of Decisions. In response to this sequence one of [...]

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Operational business decisions the Ron Ross way

March 24, 2011

I have been reading some of Ron Ross’ recent pieces on operational decisions. First there is a nice article called “Operational Business Decisions: Whose Decisions Are They Anyway” on BR Community. A short read this makes some great points that are worth re-iterating:

We need to focus on a decision “the way business people see it” [...]

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OMG Decision Model Notation – Importance of decisions

March 23, 2011

I am attending the Object Management Group‘s Decision Modeling Notation day. OMG is a standards body that is issuing a request for proposals on a notation and model for decision modeling. I kicked off the day by presenting on the importance of decisions. Here are my slides:

Importance of decisions OMG
View more presentations from Decision [...]

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The New Quantitative Era: Creating Successful Business Change with Analytics

March 15, 2011

Tom Davenport kicked off the second day of Predictive Analytics World with a keynote on the new era of quantitative, or data-driven business. Various analytic threads – web analytics, HR analytics, actuarial, predictive marketing and supply chain – are coming together in really what is best described as Enterprise analytics. The world is changing and [...]

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SAP Run Better Tour – Geoffrey Moore

February 23, 2011

After yesterday’s sneak peak the BI 4 launch event – the “Run Better Tour” – kicked off this morning with the main tent event. Geoffrey Moore focused on changes in enterprise IT – specifically the move from what he calls systems of record to “systems of engagement” driven by the consumerization of IT. Enterprise IT [...]

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Decision Management and Insurance – multi-channel distribution and customer communication

February 22, 2011

Insurers face an explosion of direct sales channels: websites, mobile and call centers, with the rapidly evolving world of social media opening up even more opportunities. Driving consistent customer treatments and profitable direct sales across dynamic distribution channels, while effectively managing risk, is a huge challenge. As Deb pointed out, linking all customer communication together [...]

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First Look – Tibco Spotfire

February 15, 2011

I got an update from TIBCO Spotfire recently, with my usual focus on operational decisions. Spotfire aim at what they call the analysis gap. Their customers typically have applications that are tailored and customized but too expensive to change, reporting that is widely distributed but inefficient (prompting users to use additional tools when needs change) [...]

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Decision Management and Insurance – Putting the Data To Work

February 15, 2011

At the core of the Top 10 Imperatives for Insurers is putting the data to work – across channels, in day-to-day operations, in customer interactions and more.  Putting data to work means leveraging the historical data you have about your operations, performance and policy holders to systematically increase the value of your corporate decision assets. [...]

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Investing in your lowest level employees with Decision Management

February 11, 2011

My old friend Marcia Conner pointed me to this great piece yesterday Investing at the Bottom of the Ladder that discussed how “Companies that invest in their lowest-level employees are more productive and more profitable”. Personally I found this cheering and a nice counterpoint to the outsource everything, always reduce costs no matter what mindset [...]

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Human and automated judgment

February 8, 2011

Syndicated from International Institute for Analytics
Tom Davenport pointed me to an interesting article recently – Judgment Call or Automated Decision—Or Both? – by Jan Abrams. It’s an interesting article and I go back and forth as I read it in terms of agreeing or disagreeing with Jan.
First, let me say that the use of automated [...]

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Gleanster and its BI research

February 1, 2011

I was recently sent a copy of a Gleanster report. Gleanster for those who have not heard of it is a new company (founded by an old colleague of mine, Jeff Zabin, and others) that delivers free research. It is not clear what its business model, exactly, but for readers of the blog it represents [...]

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