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Ginni Rometty kicked off day two of the IBM Interconnect conference, with a pitch that cloud is changing IT, business and indeed society. Cloud, and the IBM Cloud in particular, she says will allow a new generation of business and change the world. Cloud is already 17% of IBM's business and clearly Ginni sees this [...]

I am attending this year's Building Business Capability conference and blogging sessions like this one from Jim Sinur of Aragon Research. I gave a tutorial earlier in the week on decision modeling with DMN and will be speaking later in the week with David Herring of Kaiser Permanente (and signing my new book, Available now! Real-World Decision Modeling [...]

I recently participated in a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with Benjamin Baer of FICO We discussed how, with today’s consumers expecting a compelling digital experience, organizations trying to develop modern, mobile and secure UIs are struggling with the limited capabilities of their legacy systems. An ‘optimal digital experience’ requires real-time transactions, seamless [...]

I am giving a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with FICO, Thursday, September 22, 2016 at 10:00 am Pacific/ 1:00 pm Eastern Today’s consumers expect a compelling digital experience, especially on mobile devices. To do that, organizations need the tools to develop modern, mobile and secure UIs – however, many [...]

Final set of announcements at FICO World relates to Cybersecurity or Cyber Threat Analytics. Obviously cyber attacks are increasing and driving a lot of fraud and abuse - phishing, malware, personal record theft etc. The big challenge in all this is the timespan. 60% of data theft happens with minutes or hours of a breach but [...]

Continuing with product announcements at FICO World, next up is the new products for fraud prevention and compliance. Financial crime is on the minds of consumers right now with 2/3 worrying about having their credit card data compromised or having their accounts used fraudulently. FICO has launched a new FICO Consumer Fraud Control product. This [...]

Customer Intelligence is a core focus for SAS. Over the last year, real-time next best action, optimization, marketing efficiency are driving investments in Customer Intelligence in the SAS customer base. More organizations have initiatives focused on improving the customer experience, integrating digital silos for a digital experience and big data. The Customer Intelligence product is designed [...]

Next up at the SAS Inside Intelligence event are some technology highlights, each based around a day in the life of a particular role. Much of this is under NDA of course. Ryan Schmiedl kicked off with a quick recap of last year's technology - 150 significant releases across the SAS focus areas. In analytics for instance Factory [...]

Last year BPM expert Sandy Kemsley and I did some research on the infrastructure you need to develop excellent, smarter, mobile apps. Mobile devices have gained enough traction with consumers and employees to require mobile applications as a part of an enterprise strategy. However, these mobile apps must be more than mere information presenters - they [...]

I am giving a webinar with Sandy Kemsley on "Smarter Mobile Apps with Process and Decision Management", January 19th at 10am Pacific/1pm Eastern Mobile devices have gained enough traction with consumers and employees to require mobile applications as a part of an enterprise strategy. However, these mobile apps must be more than mere information presenters. In [...]

One of my pet peeves is people who develop mobile applications and then insist on writing all their business logic as Javascript or Node.Js or something. As if the fact of delivering a mobile application overrides the need to be able to have business/IT collaboration around business logic, reduces the need for business agility or obviates requirements [...]

Next up at IBM Insights is the Advanced Analytics keynote with a focus on how to get insight out of all these new data sources and infrastructure. The session is focused on Spark, on hybrid cloud-on premise solutions and on trusted data. Companies are moving up maturity curve they say, moving from cost reduction to [...]

#IBMInsight 2015 Opening Keynotes

I am attending IBM Insight 2015 and will blog about a few of the sessions. First up, the opening keynote on the insight economy. IBM is focusing on the disruption caused by analytics and insight across all industries. Internal and external data and increasingly sophisticated analytics are changing how companies interact with customers, manage risk [...]

First Look: XMPro

I got a chance recently to catch up with the folks from XMPro. XMPro is a .NET-based Intelligent Business Operations Platform with headquarters in Dallas and offices in Denver, Sydney, London and South Africa. The folks from XMPro see the world as a very event-driven environment with work arriving in an increasingly dynamic fashion day [...]

#IBMInsight Internet of Things

Jake Porway came back to talk about the coming explosion of data. With the Internet of Things, drones and more sensors everywhere, our current view of "big data" is going to seem quaint in the not too distant future. So much more data is going to come flooding in we have to adopt new technologies and new [...]

At IBM Insight 2014 this week to hear about IBM's latest data and analytics offerings. Tomorrow I will be speaking myself on how event-centric decisions represent an inflection point in real-time decision making. For now though it's going to be all IBM. After some great rah-rah intro material from Jake Porway and Jeff Jonas, Bob Picciano came [...]

I am speaking at IBM Insight on Customer-Centric Enterprises Leverage IBM ODM Advanced to React Accurately to Risks and Opportunities at 1:45pm Pacific in Mariners B. Business rules combined with predictive analytics address a proven solution to a wide array of traditional business problems where micro decisions are to be made about individual customers at well [...]

Sandy Kemsley (of column2.com fame) and I are doing some research into the potential for BPM and Decision Management technology in mobile application development. As part of this research we are gathering information on the use, development and support of mobile applications and we would like your help - we would like you to take our survey: [...]

Continuing the IBM Big Data and Analytics event we come to Watson. Watson is designed to understand natural language, human-style communication. Watson then trawls through a potentially very large amount of material to create and score some hypotheses as answers for these questions and returns them. With each interaction it also learns what works, what the better answer [...]

McKinsey came on stage talking about digitization. They see that different industries are at different points in the digital disruption. New trends begin and early adopters grow, start transforming mainstream companies and then a tipping point is reached where some incumbents die. So, for instance, disruption of retail banking is just starting while traditional media/video stores, for instance, [...]