manufacturing

Live from Warranty Chain Management 2009 – The Strategic Importance of Warranty

March 11, 2009

I am at the Warranty Chain Management conference this week and blogging more or less live. Despite the economy there are over 180 attendees as well as a solid core of sponsors. Marc McKenzie, Global Director of Corporate Warranty & Governance from Hewlett Packard gave the opening presentation on the strategic importance of warranty.
HP spends [...]

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First Look Tavant

March 6, 2009

Some weeks back I got a review on Tavant, a 700 person IT services and solutions company with a focus in financial services (mortgage, trading and security), ebusiness and Service Operations such as warranty management. I was interested in their warranty product as part of my research into the warranty claims space. The product – [...]

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Here’s what different in next generation warranty systems

March 5, 2009

Continuing some posts on next generation warranty systems in the build up to speaking at the Warranty Chain management conference I thought I would contrast how current generation warranty systems handle critical decisions with how next generation systems do so.

Decision
Today
Next Generation

Is Claim Valid?
Data validation rules are coded into the user interface that captures [...]

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Some thoughts on Next Generation Warranty Systems

March 2, 2009

I am going to speaking next week at the Warranty Chain Management Conference (registration is still open) on Next Generation Warranty Systems. I hope to post a couple of product reviews (like the SAS Warranty one already posted) this week but I thought I could also talk a little about my topic.
The basic premise is [...]

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SAS Warranty Solutions First Look

February 26, 2009

Some weeks ago I got a chance to review the SAS Warranty Analysis product. I was doing some due-diligence before my speech on “Next Generation Warranty Systems” to the Warranty Chain Management Conference in April.  The folks from SAS began with an Aberdeen quote from 2006:
Warranty analytics is the number one differentiator between Best in [...]

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First Look – Savvion 7.5

November 11, 2008

I got a quick overview of Savvion 7.5 this week. Savvion is one of the pure-play BPM vendors with customers in Telecommunications, Media, Financial Services and Manufacturing (along with some retail and healthcare). They released version 7.5 at the end of September.
Savvion has recently been investing in domain-specific vertical solutions built on their horizontal [...]

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Lessons Learned from BPM Deployments

May 23, 2008

Ken Vollmer kicked off the last day of the event with a view from the field – a survey on BPM that Forrester did at the end of 2007. The theme is that “BPM has already achieved mainstream status inside of most enterprises but we still have a long way to go to achieve the [...]

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Pretty pictures are not enough

November 6, 2007

I saw this article today on Real-Time Analytics: The Importance of Strategic Alignment and Ease of Use, and it made me think (again) about the danger of pretty pictures. While the article makes some good points about analytics in manufacturing, it seems to me that the author is sucked in to thinking that pretty pictures [...]

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Book Review – The world is flat

December 14, 2006

The World Is Flat: A Brief History of the Twenty-first Century
I have just finished reading “The World Is Flat” by Thomas Friedman. Firstly a health warning – it’s a REALLY long book. Even skimming some sections it took me a long while to read it. Overall it is a good if somewhat long winded read. [...]

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