management

IBM IMPACT 2011 Day 2 Keynotes

April 12, 2011

Steve Mills kicked off day 2 to talk about the kind of IT architecture that supports business agility. Your IT architecture, he says, must enable business processes run reliably and securely across application silos. Business must own their processes and their data, not have them be subsumed into siloed packaged applications. IT must enable these [...]

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Identifying your company’s hidden potential

April 5, 2011

Paul Nunes of Accenture presented some of his work at the Accenture Institute for High Performance. He began with a story – Zenith. Zenith did well in radios, got into television and rode that curve and as competition grew more intense they got into PCs and computers. But they sold off the computer business rather [...]

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The New Quantitative Era: Creating Successful Business Change with Analytics

March 15, 2011

Tom Davenport kicked off the second day of Predictive Analytics World with a keynote on the new era of quantitative, or data-driven business. Various analytic threads – web analytics, HR analytics, actuarial, predictive marketing and supply chain – are coming together in really what is best described as Enterprise analytics. The world is changing and [...]

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Decision Management and Insurance – Business Optimization and Governance

February 24, 2011

Strategy Meets Actions’ research reports that insurers have tens, hundreds, even thousands of initiatives. To achieve these goals, aligning the business and IT is critical, as is setting the right priorities, and ensuring technology investments support these priorities.
Decision Management focuses on the key business decisions, and moves away from a focus on functional processes and [...]

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First Look – Toovio

February 17, 2011

Toovio was founded by a group of ex-database marketers who have extensive consulting and implementation experience with various marketing, decision management, and analytics products. Their backgrounds in real-time/database marketing in terms of analytics, building tools and using existing products has led them to develop their own solution. What they call their “Service-as-a-Service” (I would call [...]

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Human and automated judgment

February 8, 2011

Syndicated from International Institute for Analytics
Tom Davenport pointed me to an interesting article recently – Judgment Call or Automated Decision—Or Both? – by Jan Abrams. It’s an interesting article and I go back and forth as I read it in terms of agreeing or disagreeing with Jan.
First, let me say that the use of automated [...]

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Gleanster and its BI research

February 1, 2011

I was recently sent a copy of a Gleanster report. Gleanster for those who have not heard of it is a new company (founded by an old colleague of mine, Jeff Zabin, and others) that delivers free research. It is not clear what its business model, exactly, but for readers of the blog it represents [...]

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Here’s how to put strategic thinking into action

January 6, 2011

I was reading this article on Have you tested your strategy lately? in the McKinsey Quarterly and I was struck by test 10: Have you translated your strategy into an action plan?
This struck me because one of the most persistent problems I see in corporate strategy is what I call the “make it so” problem. [...]

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Analytics – the new path to value: IBM/MIT Sloan study

November 10, 2010

IBM and MIT/Sloan recently published “Analytics – the new path to value“. This study had a lot of interesting points and was very decision management centric in my mind. Some thoughts:

The main challenges for companies adopting analytics were innovating to be deliver competitive differentiation and growing revenue.
Reducing costs, gaining efficiencies and profitably retaining and acquiring [...]

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The three legged stool – business, analytics, IT

November 2, 2010

Syndicated from Smart Data Collective
I was inspired to write something this week on the need to get people to collaborate by a post Jim Harris wrote called The Business versus IT—Tear down this wall! and the response Gary Cokins made in That Wall Dividing IT and Users. Both Jim and Gary [...]

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Smart meters need smart systems, not a better user interface

May 19, 2010

This article on CNET caught my eye this morning: Study: Smart meters need better user interface. I am always interested in smart meter stories as it has always struck me that this is a powerful way to reduce energy usage with all the long term benefits for consumers and producers this entails. I am often [...]

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Flexible yet permanent – the power of business rules

May 18, 2010

Syndicated from ebizQ
Sapphire, SAP’s big show, is on this week and I have been following the twitter stream (I was invited but couldn’t make it). Merv Adrian (@merv) had a sequence of posts about some SAP customers (Shell and Unilever) that really struck me:

Shell … “Once you pour electronic concrete, it’s hard to get out.”
Unilever: [...]

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First Look – Revolution Analytics

May 6, 2010

I got my first formal briefing from REvolution Computing recently. REvolution has been around for about 2 years. Originally they focused on bringing parallel computing power to R and providing some consulting around the language. They raised some new funding recently and now have a new management team, including CEO Norman Nie (co-founder of SPSS) [...]

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Teradata – Coca Cola and customer intelligence

April 27, 2010

Justin Honaman from Coca Cola presented on their use of Teradata in their customer intelligence program.  Coca Cola has a huge range of products, in many sizes, as well as dozens of bottlers and distribution partners. The 72 bottlers are limited to specific geographies, adding a layer of complexity to their business. Justin’s group, Customer [...]

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SAS and Accenture

March 29, 2010

I got a chance to catch up with Russ Cobb, Vice President, Alliances and Product Marketing at SAS about the SAS/Accenture announcement recently. One of the first questions, of course, is whether this was just a “Barney” relationship (I love you, you love me) or if it had any meat. Russ understood completely and said [...]

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A decision-centric platform supports collaboration

January 29, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Finally the platform must allow effective collaboration between all the various groups involved in decision making. The IT department that runs the operational systems, the business people who make decisions and set policy, the executives who drive strategy and even the analytic team [...]

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A decision-centric platform focuses on decisions

January 25, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
First and foremost a suitable platform must focus on decisions. It must support the definition of the decisions involved in running a business separate from the processes and functions that are involved. It should allow the business logic, the rules or semantics, of [...]

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A decisioning elevator pitch

November 24, 2009

Syndicated from ebizQ
So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning?

Is it that decisioning can change the basic assumptions of your business – decoupling growth, revenue [...]

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Make Better Decisions

November 17, 2009

Tom Davenport published a new article recently in the Harvard Business Review titled Make Better Decisions. In it he gives some examples of bad decisions and asks why this decision-making disorder?
First, because decisions have generally been viewed as the prerogative of individuals—usually senior executives. The process employed, the information used, the logic relied on, have [...]

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Decisioning platforms and managing business rules

October 8, 2009

While at the recent Gartner BPM conference (twitter feed at #gartnerbpm) I got some interesting questions from @gagan_s. He saw my posts on the bare essentials of making rules work and @skemsley‘s post on my advanced decisioning for process excellence session (recording here).
The first question he asked was a follow-up to Jim Sinur (@jimsinur) saying [...]

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