knowledge

Pushing the frontiers of analytics #smarteranalytics

March 20, 2012

Brenda Dietrich from IBM research wrapped up the morning with a discussion of some of IBM’s research. This involved both managing uncertain data at scale and driving analytics for this data. Projects cover systems of people, the future Watson, Outcome-based business and resilient business and services.
As everyone knows there’s a lot more data out there [...]

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Book Review: Knowledge Automation: How to implement Decision Management in Business Processes

March 13, 2012

Some time ago I got a pre-release copy of Knowledge Automation: How to Implement Decision Management in Business Processes, Alan Fish’s new book on the analysis and design techniques of decision management. I was delighted to write a foreword for Alan and with the arrival of a printed copy I wanted to extend this with [...]

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Opening Keynotes at #BBCCon11

November 1, 2011

Gladys Lam kicked if off by introducing the three chairs of the conference – Kathleen Barret Chair of IIBA who heads up the business analysis tracks, Roger Burlton of BPTrends who heads up the business process tracks and Ron Ross of BRSolutions who heads up the business rules forum tracks. The three chairs then came [...]

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Using Decision Management to make sure your agents can handle any call

May 17, 2011

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if:

They could act the way you wanted them to every time
They didn’t have to have post-its or cheat sheets
They didn’t need [...]

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The BPM Scenario

April 29, 2011

Janelle Hill talked about the BPM Scenario and the role of BPM in creating intelligent operations. She had three things to cover – why is BPM more important than ever, business optimization and where to go next.
First, she reminded us of some key elements of BPM from Gartner’s perspective:

BPM involves a focus on processes as [...]

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First Look – Sparkling Logic

April 27, 2011

Sparkling Logic is a new company founded by a couple of old colleagues of mine and focused on what they call “Social Logic”. They have developed a social, cloud-based environment designed to help companies find the best, most defined decision logic that launched today at the Gartner BPM Summit. Fundamentally the new platform aims to [...]

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First Look – Activant DynaChange rules

April 13, 2011

I saw an interesting press announcement the other day about Activant’s new business rules functionality. Activant (who recently agreed to be acquired and merged with Epicor) is an ERP provider focused on distribution and retail – 60% of revenues come from retail and 40% from distribution. Activant as a whole has 15,000 customers concentrated in [...]

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Opening keynotes at IBM IMPACT 2011

April 11, 2011

Nancy Pearson and David Farrell kicked off the main event. 8,000 people at IBM IMPACT apparently and Nancy introduced the key themes – helping companies optimize for growth and focus on delivering results. The topics are based on a continued focus on getting business and IT to work together (a key theme of Decision Management [...]

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Extracting logic from legal documents

March 23, 2011

The Rule Management Group presented next to the OMG meeting on Decision Model Notation. The Rule Management Group is a Dutch firm focused on how to extract business logic from various sources when building decisions – especially on how to extract logic from text documents. They typically work with legal documents and legal experts to [...]

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First Look – Attensity 5.5

February 16, 2011

I got a chance to catch up with Attensity after a long absence recently (I last blogged about Attensity in 2008). Attensity has been doing text analytics and customer experience monitoring for 10 years or more. Their approach includesfour steps –  Listen, Analyze, Relate, Act (from a decision management perspective it is nice to see [...]

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First Look – Kana

August 24, 2010

I got an update from Kana this week. Kana, for those of you that don’t know, is a product/solution company focused on helping enterprises with their customer service experience – what they call Service Experience Management. Kana has over 600 B2C customers across banking, telecommunications, retail as well as high-tech, travel, manufacturing etc. They are [...]

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Speaking at RulesFest 2010

July 27, 2010

[ October 12, 2010; 10:00 am to 10:50 am. 10:00 am to 10:50 am. ]

I am going to be speaking at Rules Fest 2010 – the International Conference on Reasoning Technologies. I am speaking on Tuesday October 12, 10:00am on “Decision Services Need More Than Rules”. The conference is October 11-14 at the Dolce Hayes Mansion Resort, San Jose, CA. Rules Fest bills itself as the world’s only [...]

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IBM Advanced Case Management Technology

April 15, 2010

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

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IBM Advanced Case Management

April 15, 2010

At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet.
Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds of [...]

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Other characteristics of decision-centric organizations

January 21, 2010

Syndicated from ebizQ
Decision-centric organizations also focus on automating, not just supporting, decisions. They use this focus to develop simpler, standard processes and to become more event-driven. With decisions at the forefront, organizations need to change their thinking about automation. Instead of regarding information systems as simple stores of information that people use, they need to [...]

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Decision management and a decision-driven organization

September 18, 2009

Some time back I came across an HBR article called Who Has the D? How Clear Decision Roles Enhance Organizational Performance (fee for full article) and I heard from a friend today that Bain was using this approach (see this Bain article for instance Who has the “D”?) as part of building what it calls [...]

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First Look – Accord

June 23, 2009

I caught up with David Ullman of Robust Decisions the other day. Robust Decisions has an interesting product called Accord aimed at helping with decisions. While it is not aimed at exactly the same kind of decisions as the systems I usually review, I like the product and think there is some interesting synergy between [...]

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Going Beyond Budgeting!

May 18, 2009

I spoke last week at a conference hosted by the Beyond Budgeting Roundtable. I spoke, as you might expect, on the topic of decision management and how it can deliver the kinds of systems a modern company needs. The conference overall was on the (frankly very appealing) idea that budgets can and should be replaced [...]

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From Decision Support to Action Support

April 13, 2009

I often write about the difference between decision support systems and the kind of systems that result from applying decision management – decision management applications. For instance, this post on To Hell with Business Intelligence, try Decision Management and this interview with Dan Power. Last week I came across a great way to describe the [...]

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19th Century Decision Management

March 4, 2009

Syndicated from ebizQ
John Reynolds over on the Thoughtful Programmer had a great post a little while back – 19th Century BPMS. In it he said
I sometime find it useful to describe a BPMS in terms of things and people that you probably would have found in an office or factory in the 1890s
This struck me as [...]

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