Posts Tagged ‘knowledge management’

16th November 2008

First Look – Be Informed

Last week I got a chance to catch up with a Dutch company in the decision management space – Be Informed. Be Informed arose out of work within a big systems integrator building complex processes, especially in government, that was unable to find good tools for case management and complex knowledge-based processes. The company [...]

Read more

posted by James Taylor in Business Rules, Decision Management, Product News | 3 Comments

17th October 2008

Are your live agents helping or hurting you with customers?

Randy Saunders had a great post over on the Perfect Customer Experience -Can I please speak with a live agent? In it he has a great quote:
Forester’s study finds that 45 percent of consumers prefer to speak with a customer service agent to answer questions and resolve service issues, yet most walk away from customer [...]

Read more

posted by James Taylor in Decision Management | 0 Comments

2nd July 2008

First Look – Cogito

Neil and I caught up with Expert System, a Semantic Intelligence company, last week to discuss their Cogito product. Expert System is based in Italy, has 145 employees and originally worked on spell checkers for Microsoft. While they have a lot of business in Europe they are now growing in the US. Their core pitch [...]

Read more

posted by James Taylor in BI, Data Mining, Product News | 0 Comments

31st January 2008

Today’s teenagers, tomorrow’s workforce

Two posts caught my eye last night – 5 questions a teenage kid might ask if starting work at your business today by Mike Sarokin on the EDS blog and Vinnie Mirchandarni’s follow up here. As the parent of a college student myself I had to chime in.
It seems to me that not only [...]

Read more

posted by James Taylor in Decision Management | 0 Comments

Hire me

Decision Management News

DMSA monthly newsletter dedicated to decision management


About

Blog Partners

PAW
15% discount code - BLOGJTDC09
SDC
MVP

Categories

Latest Series

More Links

Archives

Tag Cloud

Subscribe


 Subscribe to this blog
Enter your Email

Hear Me Speak

Gartner BPM
Advanced Decisioning for Process Excellence
October 5-7, 2009

Predictive Analytics World
Putting Predictive Analytics to Work presentation and tutorial
October 19-21, 2009

EDM Summit
Decision Management keynote and tutorial
November 1-5, 2009

Recent Comments

Recent Posts

Recent Trackbacks

The Book

Popular Tags