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Insurance

Learning the basics of the Decision Model and Notation (DMN) standard doesn't take long - but using it effectively takes some experience. This July you have a chance to short-circuit the time it would usually take to gain this experience - at least if you can make it to London. On July 11 Jan Purchase [...]

I am giving a webinar on Success in Customer Next Best Action: Decision Modeling, Rules and Analytics Thursday, May 18, 2017 10:00 AM PDT Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and market engagement. Executives want to ensure that every interaction with every customer adds value – they want [...]

First Look: Avola Decision

The founders of Avola began working together in 2012 as an incubator called Bizzotope, intended as a venue for starting a number of innovative ventures. The first company was Bizzomate – a business and IT consulting firm focused on low-code platforms like Mendix and agile/Scrum approaches. Platforms like these generally lack process and decisioning capabilities [...]

I am at the SAS Inside Intelligence event in Steamboat getting the annual update on all things SAS. First session of the day is the Executive Viewpoint. Jim Goodnight and Randy Guard kicked things off. Creating a single global organization was a big part of last year with legal, finance, sales, marketing and more becoming global [...]

My second session at IBM Insight is Hamilton Faris Chief Data and Analytics Officer of MetLIfe – a past customer of ours – talking about Predictive Analytics.  MetLife of course is a big insurer with 100M customers in 47 countries. The group Hamilton runs focuses on bringing analytics to the forefront of the decision-making process [...]

We have just posted a new white paper on Next Generation Claims Systems Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new claims processes. Today’s insurance claims systems deliver [...]

I am co-hosting the TDWI Solution Summit "Maximizing your Analytics Investment: Innovative Business through Predictive & Advanced Analytics" with Fern Halper, May 31-June 2 in San Diego. Join an exclusive, hosted gathering of experienced professionals, industry thought leaders, and top solution providers for real-world tips and best practices to help you harness the power of [...]

I am speaking on October 6th at this year's GenRe summit for the US life and Health insurance industry in Charleston, SC. The program covers innovation, analytics, agility, transformation and much more. I am delighted to be one of the speakers this year and I will be speaking about decision analytics and the importance of focusing on operational [...]

I am speaking on Industrializing Analytics for Better Decisions Everywhere at the Insurance Analytics Symposium in New Orleans, October 17. Insurers of all sizes know they must adopt analytics, especially predictive analytics, to maximize the value of their customers, manage risk and compete effectively. One-off, ad-hoc approaches to analytics can demonstrate the value of analytics [...]

IBM recently introduced a Predictive Customer Intelligence solution. Like the counter fraud solution earlier, this is one of IBM's multi-product and services signature solutions. The focus of this solution is the increasing need to be truly customer-centric, focusing marketing on individual customers not on segments or campaigns, not on pre-existing mental models or ideas. This matters [...]

An update next on IBM's solution for counter-fraud.  For IBM fraud involves an intentional act that misrepresents and is both illegal and designed for financial gain. They further divide this into organized and opportunistic fraudsters for whom different kind of detection is required. Fraud is growing problem because: Fraud schemes are increasingly sophisticated with organized crime moving [...]

I am on the advisory board of the Insurance Analytics Symposium, taking place in New Orleans this October 16 and 17. I spoke on Overcoming Barriers to Predictive Analytic Success – Before You Hit Them at last year's and I am looking forward to this year's also. If you have a story to tell about analytics in [...]

First Look: Valen InsureRight

Valen Analytics has been around since 2004 and is focused on providing proprietary data, analytics and predictive modeling to the Property and Casualty market with 25 customers in production. To help carriers manage and segment their portfolios to drive underwriting profitability, Valen develops productized models based on pooled consortium data for carriers. Valen’s InsureRight platform [...]

I have been thinking about insurance claims processing a lot recently and working with a client to apply decision modeling to focus predictive analytics effectively in the claims process so this week's white paper is Next Generation Claims Systems with Decision Management Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and [...]

I am speaking at the Insurance Analytics Symposium this week so I thought I would post a link to a white paper relevant to the insurance industry - Next Generation Claims Systems with Decision Management. Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and [...]

Regular readers know that there is an events category on the blog that shows the upcoming opportunities to hear me speak, attend one of my webinars, or come to a workshop. These get tweeted  by me (@jamet123) but for various technical reasons don't appear on the home page except as part of the calendar widget. [...]

A new week and a new white paper. This week’s it’s all about Next Generation Claims Systems with Decision Management: Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new [...]

Just a quick note today on the power of Decision Management in customer service. I am on my health plan's site, logged in and authenticated. I'm looking for some forms (because I have to fax a change in to them) but the site simply lists ALL the forms available. Why didn't it DECIDE which forms [...]

I am speaking at the Insurance Analytics Symposium (October 17-18) on Overcoming Barriers to Predictive Analytic Success - Before You Hit Them at 11:30am ET on Friday October 18. Maximizing the value of predictive analytics is a clear driver of future success in the insurance business. Yet many predictive analytic efforts fail to deliver hoped for business [...]

I am presenting at Building Business Capability 2013 on Lessons Learned Modeling Decisions in Aerospace, Banking, Insurance and Healthcare on Thursday November 14 at 2:10pm Pacific Companies across a broad range of industries are applying business rule and analytic technology to improve the way their systems make day to day decisions. Knowing where to start, how to [...]