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Live Event: Improving customer service with BPM and decision management

February 8, 2012

[ March 21, 2012; 6:00 am to 7:00 am. ] I have been speaking at a series of IBM events last fall and this spring focused on “Improving customer service with BPM and decision management“. The third is in New York, NY on March 21st and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management [...]

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Live Event: Process Excellence: A Route to Better Business

February 2, 2012

[ March 22, 2012; 8:00 am to 9:00 am. ] I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The third  is in Denver, CO on March 22nd and the main session starts at 8:30am MT. I will be [...]

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Live Event: Process Excellence: A Route to Better Business

February 1, 2012

[ March 7, 2012; 6:00 am to 7:00 am. ] I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The second is in Columbus, OH on March 7th and the main session starts at 8:30am ET. I will be [...]

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Live Event: Process Excellence: A Route to Better Business

January 31, 2012

[ February 15, 2012; 6:30 am to 7:30 am. ] I am speaking at a series of IBM/Information Week events this quarter on “Process Excellence: A Route to Better Business.” I will be speaking on BPM and Decision Management for Smarter, Simpler, and More Agile Business. The first  is in Dallas TX on February 15th and the main session starts at 8:30am CT. I will be [...]

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Some thoughts on Industrializing Analytics

January 31, 2012

Some time back I wrote a post called “It’s time to industrialize analytics“. In an ongoing twitter conversation (I am @jamet123) I referenced it and provoked some interesting responses that seem worth addressing in more than 140 characters. The conversation was between @JAdP, @deanabb, @merv, @ajbowles and myself and they are all worth following.
We spent some time [...]

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Some thoughts on the levels of automation of a decision

November 18, 2011

A recent post on the IBM Good Decisions Blog – When Should You Automate a Business Decision? contains a list of ten levels of automation from a paper by Parasuraman, Sheridan and Wickens (available to IEEE members here). This set of 10 levels runs from 1 (computer offers no assistance) to 10 (computer acts autonomously). [...]

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Analytics: The widening divide. An IBM/MIT Sloan study

November 8, 2011

I listened in to IBM’s call about their recent analytics study conducted with MIT Sloan – The Widening Divide (available from www.ibm.com/thewideningdivide). This is the second year for the analytics study and surveyed 4,500 people from 30 industries and 120 countries – a very broad view. Three key results:

The competitive advantage created by analytics is [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 8, 2011; 9:00 am to 12:00 pm. ] I am speaking at a series of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management“. The second is in San Jose, CA on December 8th and the main session starts at 9am PT. I will be kicking off the session with “BPM and Decision Management for [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 6, 2011; 6:00 am to 9:00 am. ] I am speaking at a serious of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management”. The first is in Reston, VA on December 6th and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, [...]

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Decision Management Orchestrating Consistent Enterprise-wide Decisions #iod11

October 25, 2011

Erick Brethenoux, Pierre-Henri Clouin and Asit Dan presented on IBM’s Decision Management approach – a nice chance to see both the Business Analytics and WebSphere bits of IBM talking about the same problem. CEOs consistently tell IBM that volatility, uncertainty and complexity are continuing issues. CIOs with a mandate to transform the business are responding [...]

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Business Analytics – the power to meet your priorities #iod11

October 25, 2011

Eric Yau kicked off the business analytics keynote today, saying that they are going to focus in on the 3+3 areas discussed yesterday and with that he introduced Deepak Advani. Deepak introduced some key IT trends – rising data volumes, high volume decisions that require decision automation and LOB demanding more flexibility and independence – [...]

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Transformation in the era of big data and analytics #iod11

October 25, 2011

Steve Mills opened up the discussion talking about Big Data, making the point that the art of the possible when it comes to data has been growing steadily for many years – though the current explosion in data is pretty impressive. For instance 1.3B RFID tags in 2005 and 30B in 2010, 4.6B mobile phones [...]

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Analytics Keynote #iod11

October 24, 2011

Deepak Advani kicked off the first day’s analytics keynote by noting the number of different analytics communities that are now part of IBM – Cognos, SPSS, Algorithmics and more. Analytics, he says, is a broad change that is just beginning and will impact everyone. Rob Ashe followed and made the point that the opening keynote [...]

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Business Analytics Optimization Keynote #iod11

October 24, 2011

Fred Balboni gave the Business Analytics and Optimization keynote. You can get a “faster planet” without analytics, just by automating processes, but you need analytics for a “smarter planet”. Fred began by introducing the results from the IBM Institute for Business Value study. The new survey had three interesting results:

The gap between analytic leaders and [...]

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Opening Keynotes at #iod11

October 24, 2011

Jeff Jonas‘ great ad for analytics, talking about crossing a road as an analogy for the power of predictive analytics, kicked off the first real content of the keynote. Jeff talked about enterprise amnesia, the challenge of enterprises being unable to process all the data they have flowing in. Jeff uses a puzzle metaphor and [...]

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Webinar: Strategic Advantage of Focusing on Decisions

October 17, 2011

[ October 19, 2011; 11:00 am to 12:00 pm. ] I am giving a webinar for IBM on “Strategic Advantage of Focusing on Decisions” on 10/19/11 at 11 AM PT / 2 PM ET. I will discuss the value of becoming a decision-centric organization. Learn strategies and best practices for leveraging technology to execute operational business decisions more effectively. See how you can bridge the [...]

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Signing my new book at Information on Demand

October 11, 2011

[ October 25, 2011; 12:30 pm to 1:30 pm. 12:30 pm to 1:30 pm. ]
I am speaking at Information on Demand (on Decision Management Systems and on a panel) and will be taking time out to sign my new book – Decision Management Systems: A practical guide to using predictive analytics and business rules – on Tuesday October 25 from  12:30 PM – 1:30 PM. You’ll be able to [...]

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First Look – IBM’s Next Step in Decision Management

October 6, 2011

IBM is announcing a new product and product positioning today. With the tag line “Turning Automated Decision Management into Real-time Operational Advantage” they have announced WebSphere Operational Decision Management.
This new product is an evolution of the market-leading business rules management system, WebSphere ILOG JRules BRMS, united with IBM’s WebSphere Business Events. It brings business rules [...]

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Book Review – Agile Business Rules Development

October 4, 2011

Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both business and IT organizations. There must be alignment and collaboration if the business rules are to be managed correctly. Indeed empowering this collaboration is the primary value of a business rules management system. Yet most [...]

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Ready to pre-order my new book? How about a 35% discount

September 21, 2011

Well my new book has shipped to the printers and it should be available in mid-October. The nice folks at IBM Press have set up a 35% discount code TAYLOR4389 and the book is ready for pre-order here on IBM Press. Just go to their site, order the book and enter the code. You can also [...]

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