Posts tagged as:

ibm

Analytics in the call center

March 18, 2010

IBM announced an interesting new analytic product today – RAMP or Real-time Analytic Matching Platform. The idea behind this is to improve on the approaches currently used to route calls which typically rely on an availability-based approach to connect customers to agents. This doesn’t take an agent’s focus or availability nor what a customer is [...]

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Great interview with Deepak Advani of IBM

February 24, 2010

Doug Henschen has a great interview with Deepak Advani of IBM, the new head of IBM’s newly acquired SPSS business (and I am not just saying that because he mentions Smart (Enough) Systems).  I am looking forward to seeing what IBM does with the combination of ILOG and SPSS, along with InfoSphere, WebSphere, FileNet and [...]

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SAS and Accenture announce partnership

February 17, 2010

Accenture and SAS announced today that they will jointly create an analytics group focused on financial services, healthcare and public service. They describe this as a “significant evolution of the existing relationship between the two companies”. The release is at  http://www.sas.com/news/preleases/AccentureSASAnalyticsGroup.html
This is obviously an interesting announcement. Ever since IBM announced its new Business [...]

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SPSS on what your customers tell you #pawcon

February 16, 2010

Eric Brethenoux of SPSS was up next talking about analytics using what your customers tell you. Customer segments are inherently blurred because they are a composite. Identifying the people behind a segment is hard and increasingly more difficult as the number of brands, devices, channels, media and social networks are exploding. And people have multiple [...]

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More on replacing COBOL with something useful

February 10, 2010

Lisa posted an interesting comment on an old post of mine (Why don’t you replace COBOL with something useful (not Java)) in which she make some interesting comments:
I understand your last point that using a declarative “model” such business rules would be preferable to replace legacy COBOL applications instead of using a procedural language.
Indeed. [...]

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Business processes and decisions – an emerging consensus?

January 21, 2010

Bruce Silver wrote a couple of interesting posts on this topic – Integrating Process and Rules – Part 1 and Part 2. Reading Bruce’s posts, and thinking back on the various posts I have written about business process and business decision management (Risks of pursuing BPM without decisioning, Adding decisioning to your BPM initiative or [...]

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Speaking at the IBM CIO Leadership Exchange

January 15, 2010

[ March 9, 2010 to March 10, 2010. ] I am speaking at the 2010 CIO Leadership Exchange, hosted by IBM Chairman, President and CEO, Sam Palmisano. The forum has been designed around the theme of “Leadership for a Smarter Planet” and will explore how CIOs are tapping business analytics, systems and infrastructures, and new IT value models. The program will provide access to [...]

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Quick thoughts on IBM and Lombardi

December 18, 2009

I have been out this week visiting clients and prospective clients on the east coast and so not blogging much. While I was gone IBM announced its acquisition of Lombardi. Now I don’t have much to add to Sandy Kemsley’s excellent post on the topic except to say that Lombardi has also been virulently anti-business [...]

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Recording of the IBM Breakaway Breakout presentation

December 10, 2009

Recording of the Breakaway Breakout session where Fred Balboni and I discuss the new IBM research on using analytics to breakaway from competitors.

Watch live streaming video from

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New IBM study on business analytics and optimization

December 9, 2009

IBM today released a new report on the progress companies are making adopting business analytics and optimization. The paper is called “Smarter decisions for optimized performance” (love it) and focuses on how companies are using analytics and optimization to “breakaway” – a sports analogy such as where a cyclist breaks away from the pack not [...]

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Early results from the Rexer data mining survey

November 23, 2009

Karl Rexer of Rexer Analytics sent me a note the other day about some early results of the 3rd Annual Data Miner Survey in the Spring of 2009.  Like the previous surveys (I blogged about the 2008 survey), it  examined data miners’ algorithms and tools, opinions and views, types of data analyzed, challenges encountered, and [...]

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An analytic minute (or two)

October 20, 2009

Syndicated from BeyeNetwork
A little while back I got to spend a few minutes talking about analytics and optimization with Jack Mason of IBM. He posted the resulting video over on the Smarter Planet blog. Enjoy.
I am at Predictive Analytics World today so this is nice and timely. Look for some posts today on analytics.

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Business Agility Now!

October 6, 2009

Nancy Pearson, who I interviewed recently, discussed IBM’s new Business Agility Now! initiative. IBM launched Smarter Planet about a year ago, focusing on the instrumented, interconnected and intelligent organization. The initiative is being driven by the massive increase in instrumentation (with smaller things being instrumented as well as the natural world), how interconnected organizations have [...]

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All about Smart Work with Nancy Pearson

September 23, 2009

I got a chance to sit down with Nancy Pearson, Vice President BPM, SOA, WebSphere and Industry Marketing at IBM last week to talk about Smart Work and other related topics. Smart Work is one of the four major themes that are part of IBM’s overall Smarter Planet initiative – New Intelligence, Green and Beyond, [...]

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Information led transformation with decision management

September 10, 2009

Syndicated from BeyeNetwork
I have been following the recent IBM announcements on analytics closely and have been struck by the increasingly decision-centric point of view being expressed. First there was the business analytics and optimization announcement with its focus on “action support” not “decision support”. The new analytic appliances with their focus on making it easier [...]

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IBM, SPSS and a sea change in decision management

August 25, 2009

Syndicated from BeyeNetwork
I was attending IBM’s launch of its analytic appliances when it announced its intent to acquire SPSS. I did not get a chance to write much more at the time but I did not want to let the opportunity pass completely.I think the announcement represents a sea change in the decision management [...]

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Analytics simplify data to amplify its value

July 31, 2009

Syndicated from ebizQ
With IBM’s announcement this week that it was acquiring SPSS I have been talking to a lot of folks about analytics. Analytics is one of those topics that is often on the edge of what IT people know so I thought a couple of posts on analytics might be useful.
Now analytics can mean [...]

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IBM Analytics Appliance

July 28, 2009

The scheduled announcements today were about a new analytics appliance.
Steve Mills set the scene, pointing out that business optimization (a market in which IBM includes analytics projects) is getting client investment at 2x the general business automation market. Personally I think this is why decision management is going to be more and more important relative [...]

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IBM and SPSS

July 28, 2009

UPDATED BASED ON CALL – see below
In NY for IBM’s Analytics announcements. The original agenda has been overtaken by events – IBM bought SPSS this morning. Ambuj Goyal came on to talk about SPSS and focused on their predictive analytics software. SPSS is very widely used – 250,000 customers in all sorts of industries across [...]

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Decision Management Event Calendar for July 3

July 3, 2009

This week’s event calendar is below. The intent of this weekly post is to focus on web events coming in the next few weeks and conferences in the coming months. If you know about web or physical events around business rules, analytics, optimization or decision management, please let me know – james@decisionmanagementsolutions.com.
Web Events:

Silverlink: Applying Analytics [...]

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