ian ayres

First Look – Chordiant Recommendation Advisor

July 10, 2008

Chordiant announced Recommendation Advisor 6.1 today, a “real-time conversation and interaction management solution”. This Next-Best-Action engine is built on Chordiant’s Decision Management platform and designed to both improve self-service channels and support call center staff.   It uses rules and analytics to make the best recommendation and dynamically adapts during a conversation, for instance if [...]

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Live from InterACT – Ian Ayres

April 28, 2008

I started with an interesting breakfast this morning with Ian Ayres and Larry Rosenberger. Ian is the author of Super Crunchers (reviewed here in the wiki) and Larry is a research fellow and ex-CEO of Fair Isaac. The two of them were great conversationalists and we ranged across randomized testing (adaptive control), the power of [...]

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Two Great Decision Management Conferences this year

April 17, 2008

I am involved in two great decision management conferences this year and I wanted to quickly post about them to encourage you to attend – apologies to readers of my other blogs who may see this information more than once.
First up is InterACT, Fair Isaac’s show on decision management and analytics, April 27-30. I will [...]

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Gartner BI – wish I was there

April 1, 2008

I was checking out Doug Henschen’s interview of Kurt Schlegel – Gartner BI analyst – and page 2 was particularly excellent. Kurt clearly understands the value of being decision-centric and the need for BI to broaden to include rules and predictive analytics. And he plugged the book too, which is always appreciated. It’s a pity [...]

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Book Review: Super Crunchers

October 16, 2007

Super Crunchers: Why thinking by numbers is the new way to be smart
Ian Ayres book, Super Crunchers: Why thinking by numbers is the new way to be smart, is another book extolling the virtues of data-driven decision making. In that regard it is very similar to Competing on Analytics. The book focuses in on the [...]

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