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hidden decision

I don’t know how many of you have kindles but my family is awash in them. Several of us get the Amazon Daily Deal emails too and, of course, the kindle displays an advertisement for the daily deal when it is charging or idle. And while all this is fairly up-to-the-minute in terms of marketing it still lacks [...]

Syndicated from ebizQ Last week I wrote a piece on the risks of pursuing BPM without decisioning. As promised, here are some thoughts on how to get started. Identify your decisions Step one is to find and name and manage the decisions that matter to your processes. Finding decisions is not always that easy, though [...]

Tom Davenport had an interesting post for 2009 – The Year Ahead: Make Better Decisions – and it prompted me to highlight a couple of things you should definitely be planning to do in 2009. Make a list of the key decisions that drive your business Conduct a decision audit, or hire me to, so [...]

Scott Sehlhorst (with whom I have presented and about whom I have written before) had a great post this week called Hidden Business Rule Example. Scott walks through some analysis of a process and shows how finding hidden decisions within that process can really inform how you think about the systems and processes you need. [...]

This review in destinationCRM of iRobot’s automated customer service system – in which the system was given a 2008 Elite award – reminded me of an experience with a different iRobot system. iRobot’s return system is less award-worthy. Let me take you back a few months… At Christmas I took advantage of an iRobot offer [...]

[amazonify]1422103323:right[/amazonify][amazonify]1422103323::text::::Competing on Analytics: The New Science of Winning[/amazonify] by Tom Davenport and Jeanne Harris Tom and Jeanne have written a new book (building on a paper they wrote some time ago) about what they call “analytic competitors”, that is to say companies that use their analytic prowess not just to enhance their operations but as [...]