March 11, 2009
I am at the Warranty Chain Management conference this week and blogging more or less live. Despite the economy there are over 180 attendees as well as a solid core of sponsors. Marc McKenzie, Global Director of Corporate Warranty & Governance from Hewlett Packard gave the opening presentation on the strategic importance of warranty.
HP spends [...]
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February 6, 2009
Another panel, this time on how business rules fits into an agile IT infrastructure. British Airways, PMI (mortgage related services), Swiss Medical (Argentinian health insurance) and Wyndham Group were represented. Panels are tough to blog so here’s a list of takeaways:
Start small and in a well known area to prove out the technology but have [...]
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