August 26, 2007
The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and beat the competition
I recently read The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition by Vivek Ranadive (CEO of Tibco). I liked the book – it was readable and well-written. It was [...]
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May 8, 2007
Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience
I have just finished Jonathan Tisch’s book Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience.The author is Loews Hotels chairman and CEO and is clearly very knowledgeable about the customer experience and how to improve it.
The book has two main sections – a problem/solution [...]
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