Posts tagged as:

future

After EDM – some thoughts on technology

April 10, 2008

Some time ago a regular reader, Dave Wright, left a   comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts – one about technologies [...]

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Live from IMPACT – The Impact of Technology on Business

April 7, 2008

Next up is a business session on the impact of technology on business. The good news is that the IBM wireless is working in this room and I have managed to find a power outlet (though not without moving a chair and sitting under the loudspeakers).
Mark Chapman of IBM’s Business Services Strategy group introduced the [...]

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Book Review – The power to predict

August 26, 2007

The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and beat the competition
I recently read The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition by Vivek Ranadive (CEO of Tibco). I liked the book – it was readable and well-written. It was [...]

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Book Review – Chocolates on the pillow aren’t enough

May 8, 2007

Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience
I have just finished Jonathan Tisch’s book Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience.The author is Loews Hotels chairman and CEO and is clearly very knowledgeable about the customer experience and how to improve it.
The book has two main sections – a problem/solution [...]

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Book Review – The world is flat

December 14, 2006

The World Is Flat: A Brief History of the Twenty-first Century
I have just finished reading “The World Is Flat” by Thomas Friedman. Firstly a health warning – it’s a REALLY long book. Even skimming some sections it took me a long while to read it. Overall it is a good if somewhat long winded read. [...]

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Book Review – The Long Tail

November 26, 2006

The Long Tail: Why the Future of Business is Selling Less of More
Chris Anderson does a nice job of introducing some key concepts that are redefining business in the Internet era. As he says “The era of one-size-fits-all is ending, and in its place is something new, a market of multitudes”. In this world the [...]

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