Posts Tagged ‘fraud’

29th June 2009

First Look – ServiceBench

I saw ServiceBench when I presented at the Warranty Chain Management Conference and got a chance to get a more detailed presentation just recently. ServiceBench is aimed at the Service Supply Chain and is now part of NEW (who also presented at the conference). The service supply chain is often very complex because of the [...]

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posted by James Taylor in Product News | 0 Comments

22nd June 2009

First Look – ID Analytics and MyIDScore

I got a briefing from ID Analytics recently – mostly to catch up on their new service for consumers My ID Score (https://myidscore.com).
ID Analytics has historically been focused on B2B services – helping companies identify applications that are potentially fraudulent. They have an ID Network that collects information from 6 of the top 10 credit [...]

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posted by James Taylor in Analytics, Product News | 0 Comments

28th May 2009

Which X is likely to do Y and so what?

Syndicated from BeyeNetwork
Gary Cokins had a great post – Fill in the blanks: Which X is Most Likely to X? in which he identifies some great uses for predictive analytics.Increasing employee retention, increasing customer profitability and increased shelf opportunity are classic uses. What Gary does so well in this post, though, is point out that [...]

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posted by James Taylor in Analytics, Decision Management | 0 Comments

15th April 2009

Business Analytics and IBM

Syndicated from BeyeNetwork
I participated in a panel at IBM’s launch of its new Business Analytics and Optimization service line this week. I wrote a quick post to go with the launch and having attended and heard the IBM folks talk about it and had a chance to talk with some of them I thought a [...]

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posted by James Taylor in Analytics, BI, Data Mining, Decision Management, Optimization | 0 Comments

17th March 2009

Put Predictive Analytics To Work in Operations

Syndicated from BeyeNetwork
In an article on Intelligent Enterprise titled Predictive Analytics: What Have You Done For Me Lately? Dave Stodder summarized a few points from Predictive Analytics World:
predictive analytics could enable companies to hang tough during lean times by helping them identify the most important customers, focus resources on critical business processes and uncover fraudulent [...]

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posted by James Taylor in Analytics | 0 Comments

12th March 2009

Integrating data and text analysis

Josh Becker of SubZero Wolf and Dave Froning of SAS presented on integrating text analytics and data analytics to make an impression. Text analytics has a lot of potential but success stories are not as widespread as you would think they should be nor are there many stories of operationalizing text analytics. The challenge, Dave [...]

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posted by James Taylor in Analytics, Data Mining | 2 Comments

12th March 2009

Designing and implementing a web-based warranty system

Frank Kozlowski of Kohler presentedf on a web-based warranty system. When they set out to develop the system their goals were to move to a start-of-the-art, easy to use system that was web-based so dealers could enter claims directly anywhere in the world (they have 12,000 dealers). They wanted to reduce their cycle time from [...]

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posted by James Taylor in BPM, Business Rules | 0 Comments

12th March 2009

Quality and warranty cost reduction strategies

Jim Johnson of IBM gave IBM’s point of view on quality lifecycle management. Jim works in Global Services and works with auto and truck manufacturers. IBM’s research shows:

That warranty reserves accrue at between 1% and 3% of sales and this is continuing to increase.
Detection to correction cycles average over 100 days and can exceed 220
Electronics [...]

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posted by James Taylor in Analytics, BI, Business Rules, Decision Management | 0 Comments

12th March 2009

Designing performance measurements to identify and reduce warranty waste

Doug Maddox discussed how Chrysler has worked on warranty waste and performance measures to help prevent and eliminate it. In the past, Chrysler had relied on Expense per Unit Repaired to monitor dealers but this was easily manipulated (high cost repairs could be hidden) and it drove adverse behaviors because dealers would refuse to perform [...]

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posted by James Taylor in BI | 0 Comments

11th March 2009

Taking the question out of questionable claims

Jeff Moore from General Electric and Greg Spraker from SAS (see my review of the SAS Warranty product here) spoke on using analytics to find and eliminate fraud in claims. GE’s appliance division dealt with paper claims prior to 2003 and randomly selecting claims for audit. Between 2003 and 2005 they increased the number of [...]

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posted by James Taylor in Analytics, Business Rules, Decision Management | 0 Comments

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