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Financial Services

Learning the basics of the Decision Model and Notation (DMN) standard doesn't take long - but using it effectively takes some experience. This July you have a chance to short-circuit the time it would usually take to gain this experience - at least if you can make it to London. On July 11 Jan Purchase [...]

I am giving a webinar on Success in Customer Next Best Action: Decision Modeling, Rules and Analytics Thursday, May 18, 2017 10:00 AM PDT Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and market engagement. Executives want to ensure that every interaction with every customer adds value – they want [...]

I am participating in a webinar Building Outstanding Customer Relationships: Delivering Relevant Next Best Actions for Retail Bank Customers on September 21st at 12 Noon Eastern/9am Pacific with Steven Noels of NGDATA. Next best action marketing is a tactic that has been around for a while, but few marketers have been able to fully take part [...]

One of my students (from the UCI Extension Predictive Analytics Certificate in which I teach Business Goals for Predictive Analytics) sent me this article on Toyota Financial Services and its use of data science, predictive analytics, in collections. It's a great example of how to use analytics to improve your business outcomes and well worth a [...]

Jan Purchase of LuxMagi and I are working away on our new book, Available now! Real-World Decision Modeling with DMN and I wanted to take a moment to talk about why Jan and I are the right people to be writing this. Our aim is to provide a comprehensive book that explains decision modeling as well as the DMN standard and [...]

I got a chance to hear Roger Burlton and Sasha Aganova of the Process Renewal Group talk about a recent case study of theirs concerning risk and management and processes. This is a hot topic of course with new regulations and new requirements for financial services firms. Compliance with these risk management regulations, though, can't be seen [...]

Gagan Saxena, also of Decision Management Solutions kicked off the first day of sessions for me at this year’s Building Business Capability show in Las Vegas. Gagan has been working on a large financial services client’s regulatory initiative and presented on the role of decisions and DMN-based decision models on regulatory compliance. A business architecture [...]

A long time ago I came across a company called Erudine and blogged about the Erudine Behaviour Engine. At that time, Erudine came out of the defence, aerospace and nuclear power industries where the slightest mistake can lead to disaster. Today, Erudine’s more recent focus has been in the banking, financial services and investment sectors. [...]

The second annual Decision Camp, a conference on Decision Management best practices and technologies, will be held at the eBay/PayPal Campus in San Jose, October 13 – 15, 2014.  This is a great event that is free to practitioners that got started last year with a very successful first event.  The event will feature sessions for all [...]

I got an update from Zoot recently about their zDecision product (having last been briefed back in 2012). First, a quick update on Zoot: They are focused almost entirely in the financial services industry, especially on lenders. Their products are designed to be very flexible and so support the kind of out of the box [...]

FICO has recently acquired InfoCentricity, makers of two advanced analytics products - Xeno (for building predictive scorecards, reviewed here) and StrategyTrees (decision trees). InfoCentricity has about 40 clients (some with over 100 modelers, some smaller). Most of these companies are also FICO clients though not generally for analytic modeling tools. Clients use the tools in [...]

I recently gave a webinar with Jan Purchase of LuxMagi on Agile and Cost Effective Financial Compliance (recording here) and thought I would highlight some of the key challenges in compliance: Scale, Transparency, Consistency, Agility and Effectiveness: Scale There are more and more regulations that involve an increasing number of rules to ensure compliance. Decision Management, and decision [...]

I am giving a webinar on Lux Magi. Decision management and business rules management systems are the ideal platform for an agile and cost-effective compliance approach. In regulated industries like financial services, leading companies are building compliance into every process and system with consistency and transparency across the entire organization and with the agility to meet [...]

I recently caught up with Andrea Scarso, co-founder and COO of MoneyFarm. MoneyFarm is a startup whose target is to modernize and democratize the European panorama of retail investment services, leveraging the opportunities offered by the web and by process automation. Andrea designed the main decisioning processes. What's your background, how did you come to be working in analytics? [...]

The white paper of the week this week is Responsive Customer Engagement in Banking Relevance, real-time and recency drive improved customer engagement. Banks are facing new competitive dynamics, increasing regulatory requirements, and more demanding customers. Building share of wallet with existing customers is critical to future growth. Banks must create responsive customer engagement by delivering [...]

I got an update on Marketswitch Optimization as part of my series on marketing decision management solutions. Experian positions Marketswitch Optimization for the most advanced stage of decisioning– as clients move from profiling and segmenting their customers, to predictive scoring and business rules to optimization. They see some interesting numbers for improvement through this lifecycle [...]

After a couple of customer conversations Stephen Gold of IBM came back on time to discuss Watson. I have blogged about Watson a couple of times (including this one on what Watson means for decision management).  Recently IBM has started working with clients around customer engagement, not least because it has become increasingly practical to [...]

Next session for me at FICO World is one focused on where customer decisioning is going. John Rymer of Forrester began by presenting some of the major trends found in a recent Forrester survey conducted for FICO: Customer modeling is getting much more sophisticated as companies try and understand large numbers of customers more precisely [...]

Josh Prismon and Matt Beck came up next to walk through a 5 step plan for Big Marketing - Marketing in the era of Big Data. Admit you have a problem Stop interrupting and start understanding Create a personal dialogue guided by analytics Continuously improve your decisions Push out by building network effects The context for this [...]

I am attending FICO World and blogging some sessions. First up is one presented by Doug Clare and Sally Taylor-Schoff talking about the impact of showrooming on financial services. Showrooming, of course, is the practice of examining a product in a physical location and then buying it online. Consumers have more and more apps to [...]