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ESB

DIALOG Improving Customer Experience in Health Insurance

February 5, 2009

Gerhard Hausmann presented on Barmenia and their use of business rules to improve customer experience. Barmenia is a private health / life insurance company in Germany with more than 2M contracts and 1.5Bn Euros in premiums. Been in business since 1904 and still have contracts that date back to the last century. In Germany there [...]

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Introducing SOA Design Patterns

October 7, 2008

Thomas was back on talking about the catalog of 85 SOA Design Patterns that he is publishing this year – SOA Design Patterns. Design patterns are a field-testing or proven design solution to a common design problem. Some are compound, most are atomic. These SOA Patterns overcome common design challenges for the successful adoption of [...]

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Intalio 2.0

June 18, 2008

Ismael Ghalimi presented his vision of “what’s next” and started with some history. In 1998 he started work on what he now calls “Office 2.0″ and, while prototyping ideas, he met the other founders and started to put together a plan for a platform that would allow him (a self-confessed poor programmer) to build web [...]

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Live from InterACT – Automate, Improve and Connect

April 29, 2008

Paul Daro was next giving some detail around the new architecture (introduced by Bernhard Nann). A number of trends were identified first:

Clearly the move to a collection of services from monolithic applications has fundamentally changed the relationship of vendors to customers – now more about delivering services that can be fitted in to an overall [...]

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Live from IMPACT – Multi-channel retailing on SOA

April 7, 2008

Erik Klein from the WebSphere Commerce group at IBM and Scott Young from a consultant. Erik started by discussing the inhibitors to moving to multi-channel and customer-centric. These include:

Siloed business units
Applications that don’t integrate or support multi-channel operations
Redundant data in multiple systems, no single version of the truth

The different domains – web, store and enterprise [...]

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