enterprise decision management

Is eBank the future of banking?

July 16, 2008

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making – not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

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Q: What do you get when you cross EDM and a raptor?

July 15, 2008

A: http://www.youtube.com/watch?v=1zDwIfSDQiE
(Falcon, by the way, is the name of Fair Isaac’s fraud detection product that combines a neural network – a form of predictive analytics – with business rules and dynamic profiles to make real-time decisions about credit card fraud).

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Enterprise Decision Management and the Software Development Lifecycle

July 14, 2008

One of my regular readers had a question today about Enterprise Decision Management and the Software Development Lifecycle – the EDMSDLC if you like. Here’s what he asked:
We do Business Rules in our approach… I guess one question would be, where does EDM fit in a typical SDLC? [company] does Requirements, we have a method [...]

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EDM and the role of line managers

July 14, 2008

Tammy Erickson wrote an interesting piece last week The End of Line Managers as We Know Them – Peter Drucker’s Prediction that made we wonder how applying enterprise decision management, EDM, would change the role of line managers. Several changes would seem to be likely:

Less rubber-stamping
With the automation of approvals, eligibility, refunds, pricing decisions and [...]

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Should Enterprise Decision Management only cover automation?

July 11, 2008

The same reader who asked yesterday’s question had a second:
Do you see the terms “Enterprise Decision Management” and “Smart Enough Systems” concerned mostly with the automation of decisions — which means really only covering strictly operational and appropriate tactical decisions.
The term “Enterprise Decision Management” to me suggests a broader definition, one that I would expect [...]

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First Look – Chordiant Recommendation Advisor

July 10, 2008

Chordiant announced Recommendation Advisor 6.1 today, a “real-time conversation and interaction management solution”. This Next-Best-Action engine is built on Chordiant’s Decision Management platform and designed to both improve self-service channels and support call center staff.   It uses rules and analytics to make the best recommendation and dynamically adapts during a conversation, for instance if [...]

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What’s the difference between Enterprise Decision Management and Corporate Performance Management?

July 10, 2008

I really like getting and answering questions and a reader of the book asked me a good one today
What do you see as the difference between Enterprise Decision Management and Corporate Performance Management? I don’t see you really using them interchangeably, but I sense that you see them as more or less the same thing [...]

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Here’s why decisions matter to the 8 Ps of Marketing

July 7, 2008

Some time ago I saw an article that discussed the 8Ps (4 old, 4 new) of Marketing. It seemed to me that decision making, especially operational/transactional decision making is critical to most of these Ps. Here, then, is my summary of the 8Ps and why decisions, and decision management, matter.
4 Ps

Product
You might think that [...]

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First Look – Strategy Director

July 1, 2008

One of the things I like to do on the blog is bring attention to those companies applying the principles of Enterprise Decision Management to deliver useful, smart enough systems. I recently came across Strategy DirectorTM from Stratagem Portfolio Services. This uses EDM to deliver analytics and strategy support for collections.
The product is built on [...]

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Here’s why to use decision management not just process management

June 30, 2008

I have often posted on the need to combine decision management and process management but it seemed to me that recently I have seen more BPM writers talking about this. For instance the folks over on the ARIS blog posted BPM + BRM = Greater than the Sum of the Parts (talking about a webinar [...]

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4 more days to get a FREE iTouch

June 26, 2008

Remember the 1st Enterprise Decision Management Summit and the 11th International Business Rules Forum ? October 26-30, 2008 at the Buena Vista Palace, Orlando FL. Don’t forget that as a reader of this blog we are able to offer you a special, one-time offer as an honorary member of the Friends and Family of the [...]

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How to address decision making challenges – ownership

June 24, 2008

I was settling down to write some more on the issue of how to deal with various kinds of decision making problem when I remembered that I, and my friends at Big Sky Thinking, had dealt with this before. Check out this post on decision making traps and this one on whether or not experts [...]

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How to address decision making challenges – Peer Pressure

June 23, 2008

This week I thought I would write some posts about how enterprise decision management can help address some of the very real challenges in decision making. First up is peer pressure. A friend sent me this article from the Sloan Review – Applying (and Resisting) Peer Influence -and a couple of key concepts are clear [...]

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First Look – Jaspersoft v3

June 18, 2008

In keeping with the open source theme this week (given I am at Intalio’s user conference), a quick note about Jaspersoft who just released version 3. This version puts a nice web 2.0 interface on a browser-based product. There’s a nice dashboard with some mashup capabilities and input controls that can be dragged and dropped [...]

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Come to the first ever EDM Summit and a special offer

June 4, 2008

1st Enterprise Decision Management Summit and the 11th International Business Rules Forum
October 26-30, 2008 at the Buena Vista Palace, Orlando FL.
I am pleased to announce that we have published the agenda for the Enterprise Decision Management Summit and Business Rules Forum. This is the first time we have run the EDM Summit and we have [...]

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Ostriches, BI and EDM

June 4, 2008

What, you may ask, do Ostriches have to do with Enterprise Decision Management (EDM) or, indeed, with SAS? Well I saw an ad for SAS on the back of DM Review this month with an Ostrich. I forget the punch line but the reason for the Ostrich was that its eyes are bigger than its [...]

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BI eclipsed? Perhaps but not just by search

June 3, 2008

Tom Hudock had an interesting post – BI eclipsed by another technology – in which he linked to one of Neil’s great BI 2.0 articles. Tom argued that BI is being eclipsed by search-like interfaces and other more consumer-centric technologies. Like Tom I think that BI has come to mean, rightly or wrongly, reporting and [...]

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When is a cockpit not a cockpit?

May 30, 2008

When it’s a dashboard.
I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it – either to promote their products or to talk [...]

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Making meals from your mainframe leftovers

May 28, 2008

When I read Ade McCormack’s book The IT Value Stack I was struck by many sections (as you can see from the review) and one thread in his narrative prompted this post. He recommends avoiding software development (because it is expensive and high risk). Ht talked about the importance of sweating the technology (making the [...]

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Old Way, EDM way returns

May 27, 2008

One of the most fun things we did in the book was write about real success stories. We used an “Old Way” v “EDM Way” model for these. In the past I have written some blog posts using a similar style and today I have a new one.
Old Way
An online pharmacy (that the country trusts, [...]

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