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Continuing blogging from Building Business Capability and it’s time for Jan Vanthienen to talk decision modeling for the business analyst. Jan is a leading researcher into decision modeling and decision tables at the University of Leuven. Observation 1: Decisions are important for business, not only processes. Too often, he says, the process is modeled with no [...]

Last week OpenText acquired Actuate and their CEO, Mark Barrenechea, blogged about the acquisition. As Mark says “analytics are a hot technology” so mergers and acquisitions in the analytic space are to be expected. With OpenText‘s focus on Enterprise Information Management and its strong content management capabilities, an analytics firm like Actuate makes good sense. OpenText already had content management, business process [...]

PegaWorld 2014 – Vodafone

Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world’s largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader portfolio of services (fixed and mobile, converged, enterprise and consumers).  This change has driven a need to serve multinational customers [...]

Final session today is Sandy Kemsley talking about Case Management. Sandy began by considering the system we use to work today. How we work, she says, is based on two different approaches illustrated by Taylor’s theories of standardized processes for efficiency and Drucker’s management by objectives theories. We need to support both and that drives [...]

A solution-focused session next with Marcus Hearne talking about analytic marketing solutions. Marketing remains focused on its traditional imperatives – how to focus on customers to maximize the value of each interaction, how to measure effectiveness, what marketing mix to use etc. However the new empowered, social consumer is putting pressure on marketing as people [...]

Next up is a session on the new infrastructure and platforms for analytics. IBM’s view (and I would agree) is that use cases for analytics are evolving to increasingly combine traditional structured data and newer unstructured, more dynamic, “Big Data” sources. As customers change the time frames in which they need to make decisions (more [...]

Larry Rosenberger, FICO Research fellow, ex-FICO CEO and generally fascinating analytic thinker was up next to discuss analytics and the internet of things. For all the “speculative” in the title, Larry things the whole area of the internet of things is becoming more real and less speculative. Larry began by defining the internet of things. [...]

The last item in the program here at IBM IMPACT before I go speak is a panel of General Managers led by Rob Leblanc. Interesting points included: Is a connected car a mobile data center or just a big, complex mobile device? Or both. How do CIOs partner with COOs to drive smarter process and [...]

The Forbes Mini Main Tent was kicked off by Mike Perlis, CEO of Forbes. Mike focused on how to build a business as strong as the Forbes brand – something with four legs: Keep print business on track Build the digital business for growth Develop brand extensions like conferences and international Become a great technology [...]

There was an interesting little article on the Institute of Financial Operations site last week – In relentless pursuit of productivity: Index tracks traits of best-in-breed AP operations. This reported on some results from the Accounts Payable Productivity Index study. What struck me about this was the role of automated decision-making (using business rules) among [...]

IBM recently surveyed CIOs as part of their ongoing CxO research. This was the second time they did this – 2009 was the first. They just released the results of their analysis of the 3,000 interviews they conducted in 71 countries. The results are summarized in the body of the post along with some Decision [...]

The BPM Scenario

Janelle Hill talked about the BPM Scenario and the role of BPM in creating intelligent operations. She had three things to cover – why is BPM more important than ever, business optimization and where to go next. First, she reminded us of some key elements of BPM from Gartner’s perspective: BPM involves a focus on [...]

Enterprise Application 2.0

As organizations try to achieve agility, productivity and efficiency they often look to new technologies, new approaches to change the status quo. But when it comes to information systems, most large enterprises have an electronic backbone of legacy enterprise applications. Whether packaged or custom developed, these are “1.0” enterprise applications. Or, more bluntly, dumb applications. [...]

Syndicated from ebizQ Noam Tamarkin had a post recently on Efficient or Effective in software development in which he asked an important question – would you rather be more efficient or more effective when it came to developing software. Most would, like Noam, answer that they preferred to be effective. Yet I see many programming [...]

John Hagen of Trane presented on measuring and improving an effective and efficient warranty process. Trane produces Commercial HVAC systems of every size. Warranty is tricky because they make everything so specific to customers. Trane started a new quality initiative in 2004 because they felt that there were some low hanging fruit. They had warranty [...]

Mr Obama, smarten these systems!

Like millions of my fellow Americans I listened to our new President today. As I did I was struck by the opportunities for decision management to deliver the smarter systems that will be critical with some of the priorities President Obama laid out in his speech. There were four commitments he made that struck me [...]

Janelle Hill of Gartner kicked off day 2. Business Process Management is the current approach to being process-centric and part of a long history stretching back to Taylor/Deming, Business Process Reengineering and more. In particular it is an evolution from computerized process flow, to packaged applications as best practices and now flexible and adaptive processes. [...]

Ken Vollmer kicked off the last day of the event with a view from the field – a survey on BPM that Forrester did at the end of 2007. The theme is that “BPM has already achieved mainstream status inside of most enterprises but we still have a long way to go to achieve the [...]

Bobby Cameron came up next and begun by highlighting how little IT sometimes matters to business innovation – even innovative companies and CEOs don’t think of their IT in this way. So why is this a problem? Executives say one thing but do another: Innovation is a “priority” but not on the executive team’s agenda. [...]

I saw this post by Keith Harrison-Broninski Some Processes Cost Money – Others Processes Make Money, in which he discusses the fact that companies have already squeezed lots of costs out of their systems and processes. He takes away from this the valid conclusion that not all processes are therefore good targets for high ROI [...]