Posts tagged as:

EDM

Save the Date and exciting news about the EDM Summit

December 18, 2008

The EDM Summit is going to Las Vegas, Nov 1-5, 2009
Mark Your Calendars!
The 2009 event will be bigger and better than ever. In addition to the usual focus on business rules and intelligent decisioning (chaired by yours-truly), there are going to be a Business Alignment Symposium and “How-To” Project Labs to deliver [...]

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Nice article on EDM

December 9, 2008

Joe McKendrick wrote a nice article on how EDM give companies a competitive edge for the Teradata Magazine this month. Joe did a nice job, as usual, of bringing out some key points and quoting me. My two favorite quotes were:
In addition, it’s inherently difficult to build actionable intelligence into most existing applications. “Enterprise applications [...]

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Live from BIWA Summit – Competing on Analytics

December 2, 2008

At the Business Intelligence Warehousing and Analytics Summit at Oracle today. BIWA is part of the Oracle User Group focused on BI, analytics and data warehousing. Jeanne Harris of Accenture (author, with Tom Davenport, of Competing on Analytics) started off the day. The subtitle of her presentation is “Building Competitive Strategies Around Data-driven Insights”.
Analytics are [...]

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Decision Management, Tom Davenport and the New BI

December 2, 2008

Tom wrote an interesting post this week on 10 Principles of the New Business Intelligence and made a couple of really good points:
1. Decisions are the unit of work to which BI initiatives should be applied.
2. Providing access to data and tools isn’t enough if you want to ensure that decisions are actually improved.
I like [...]

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New blog location

November 29, 2008

Well as you might have noticed I have a new blog location – jtonedm.com (JT on EDM). The blog on smartenoughsystems.com/wp is now retired and all the posts will redirect here.
If you have a link to the smartenoughsystems blog please move it – just replace smartenoughsystems.com/wp with jtonedm.com (note the dropping of the /wp).

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In the coming recession put your customers first with decision management

November 20, 2008

I was pointed to a post today on the topic of customer service (Another Day, Another Customer-Service Nightmare on the EconoWhiner) that pointed out that companies
need to provide quality service and quality customer service if they’re going to survive an economic downturn as severe as this one?
Now I am not going to pick on AOL [...]

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Using Decision Management for Customer Retention

November 10, 2008

CRM Daily had a nice little article on Customer Retention that reminded me of the example I often use for how the elements of decision management contribute to more effective customer retention decisions. Large organizations spend vast sums on retention – one bank, for instance, spends $1Bn annually – and retention is a perfect candidate [...]

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Using decision management to surive an IT squeeze

November 7, 2008

An old friend sent me a link to an article on the Financial Times – How to survive an IT squeeze. I was struck by a couple of quotes:
Scarcity of capital will generate increased competition for the cash that is available. Consequently it will be even more important that businesses do everything they can to [...]

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The Technology of Decision Management

November 4, 2008

I just wrote an article for BPM Institute on The Technology of Business (Enterprise) Decision Management. It’s short but, if you want more, Neil and I are working on a multi-vendor study of the technology for decision management that we should have available really soon…

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EDM Summit – some closing thoughts

November 3, 2008

I thought I would wrap up with some closing thoughts for the week:

Lots of discussion of the importance of data – understanding it, integrating it, cleaning it and making the same data available to those reporting on it, doing analytics with it and running operational systems.
Interesting times in the rules market with recent acquisitions by [...]

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EDM Summit – Emerging Trends Panel

November 2, 2008

Not really live this post as I am working from notes I took – after all I was on the panel and it’s hard to participate and blog at the same time. Joining me on the panel were Don Baisley of Microsoft, Ron Ross and Jim Sinur (of Gartner) – Neil had to leave. We [...]

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Building Blocks of Decision Management

October 30, 2008

Michele Edelman of Discover presented on Building Blocks of Decision Management: “Tools to Rule”. Michele spends a lot of time educating people inside Discover and her team use sources like McKinsey to show executives why EDM matters. For instance, a report on top 10 macro-economic trends:

Centers of economic activity will shift profoundly not just globally [...]

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EDM Summit – Day 3 Begins

October 30, 2008

Day 3 starts early – 8am for the first session. The Expo closed yesterday and today will be just content. Yesterday was an interesting day with lots of discussion among the attendees of the Oracle acquisition of Haley. Here are the blog posts I found for yesterday

2008 Business Rules Forum – Day 1
2008 Business [...]

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EDM Summit – Day 2 Begins

October 29, 2008

Getting ready for my keynote and wanted to post a few quick things. Firstly other bloggers: Sandy Kemsley, Paul Vincent and Mike Kaviz are all here and are/will be posting. Here are the links I found so far:

Business Rules Forum: Vendor Panel
Business Rules Forum: Mixing Rules and Process
Business Rules Forum: Ron Ross keynote
Business Intelligence meets [...]

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Rules and Process Management for Insurers

October 28, 2008

Chubb has been working with Blaze Advisor to automate a number of decisions. They began with specialty lines underwriting (automated renewals), claims severity calculation and work queue assignment. Current focus is on integrating predictive models and some legacy modernization.
The automated renewals project reduced the time to make renewal rule changes from 3-6 months of IT [...]

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Live from the EDM Summit – From Here to Agility

October 28, 2008

I am at the EDM Summit this week and will be blogging live from some of the sessions and posting random thoughts and comments in addition. Despite the difficult market conditions, attendance looks good with a nice full room for the keynote and attendees from 17 countries. This year’s event also has a dozen new [...]

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Going to the EDM Summit/Business Rules Forum

October 24, 2008

Next week Neil and I will be at the EDM Summit/Business Rules Forum the whole week so say hi if you are there and look for posts from the show.

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Evidence-based (decision-centric) CRM Processes

October 22, 2008

Graham Hill wrote a piece on Evidence-based CRM that focused on evidence-based CRM programs and it made me think about evidence-based CRM processes.
To me, evidence-based CRM means customer relationships, and thus customer treatments, that are based on evidence (data) and not judgment, hope, guesswork etc. It means

making offers that you have evidence this customer will [...]

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How many different kinds of decision management are there?

October 21, 2008

Well at least one more as of today – Jim Sinur, over on his Gartner blog – has finally started to use the phrase he has been threatening to use for a while “Intelligent Decision Management”. While Jim has not published a formal definition – I expect he will soon now he is back at [...]

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Dumb government systems

October 20, 2008

I recently past 10 years as a US citizen and, as a result, was returning from Europe with a new passport. To celebrate this occaision the INS decided to put me through a manual check – apparently my name matched someone on the watch list. Now it should be noted that nothing else did – [...]

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