EDM

Buy my new book – Decision Management Systems

October 7, 2011

My new book - Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics – is officially shipping – you can now order it (rather than pre-order it) at IBMPressbooks.com, at amazon.com or at InformIT.
Build Systems That Work Actively to Help You Maximize Growth and Profits
Most companies rely on operational systems that are [...]

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IDC: Decision Management Market at $10B by 2014

January 18, 2011

The folks at IDC (Dan Vesset, Maureen Fleming, Steve Hendrick, Henry Morris and others) have just released Worldwide Decision Management Software 2010–2014 Forecast: A Fast-Growing Opportunity to Drive the Intelligent Economy – the first ever market sizing for “Decision Management”. This is exciting – it’s great to have a leading research organization like IDC pull [...]

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Decisioning platforms and managing business rules

October 8, 2009

While at the recent Gartner BPM conference (twitter feed at #gartnerbpm) I got some interesting questions from @gagan_s. He saw my posts on the bare essentials of making rules work and @skemsley‘s post on my advanced decisioning for process excellence session (recording here).
The first question he asked was a follow-up to Jim Sinur (@jimsinur) saying [...]

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Decision Management Summit – early bird extended

September 22, 2009

I am the chair of the Summit and I am going to give …

A Keynote on Smarter Systems for Uncertain Times

A Tutorial on Maximizing the ROI of a Business Rules Investment with Decision Management

A Special Talk on Performance Management and Agility

The Early Bird rate for the Summit has been extended one extra week
PLUS there is [...]

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Webinar: 5 core principles of Decision Management

September 15, 2009

An introduction to 5 core principles of Decision Management – operational decisions, business rules, predictive analytics, continuous improvement and decision making as a process.

Little decisions add up
The purpose of information is to decide
You cannot afford to lock up your logic
No answer, no matter how good, is static
Decision Making is a process to be managed

This webinar [...]

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Interview – Putting customer value to work

August 31, 2009

Brent Leary interviewed me last week and posted it on his Social CRM blog. You can read about the interview, and listen to it here: Brent’s Social CRM Blog: Putting Customer Value to Work with Enterprise Decision Management – A Conversation with James Taylor. In it Brent and I mention an upcoming webinar with the [...]

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Book Review – Business Rule Revolution: Running Business the Right Way

August 1, 2009

Business Rule Revolution: Running Business the Right Way by Barbara Von Halle, Larry Goldberg
The book is a collection of chapters, not necessarily designed to be read in sequence. The chapters include:

A great summary of various rules projects surveyed by KPI showing the focus on agility, consistency, knowledge management, legacy modernization, business control (though interestingly not [...]

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Comprehensive report on decisioning technology

May 4, 2009

Neil Raden of Hired Brains and I have just published a new report on the Technology for Operational Decision Making. You can get the executive summary from my company site or register and download the full report. The report will also be available from the sponsors – without whom the report would not have happened. [...]

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CRM Magazine highlights the power of Decision Management

May 1, 2009

CRM Magazine has a great article on decision management this month and it is available on line. As the summary says:
Neither your best guess nor your gut instinct is good enough anymore. Fortunately, with enterprise decision management, the technology and methodology now exist to help you reach a better conclusion.
Check it out, along with some [...]

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Welcome CRM blog radio listeners!

March 19, 2009

Well I did the Blog Talk Radio thing with Blake Landau this morning and hopefully there are some visitors today as a result. UPDATED: Here’s a link to the podcast – Decision management and CRM.
If CRM is your thing, check out the Customer Experience category or this series on using decision management to build a [...]

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Decision Management focuses on Microdecisions for Macro Impact

March 5, 2009

Syndicated from ebizQ
Tom Davenport had a post today on Microdecisions for Macro Impact that pointed out on the key benefits of decision management, with its focus on operational decisions:
If you can identify a few key microdecisions that can be addressed and improved, you can often dramatically improve performance.
“Micro decisions” is a phrase Neil and I [...]

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Here’s how decisions and rules relate (and how to manage them)

March 5, 2009

One of the questions I get often is around how decisions and business rules relate. People want to know so they can design their system and so they can manage change. I recently got a request for a link to a post describing the difference and I realize that, though I have lots of posts [...]

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Business Rules to Programmers – Methink thou doest protest too much III

February 27, 2009

Syndicated from ebizQ
Concluding my response to – Programming Sucks! Or At Least, It Ought To it’s time to answer the specific comments I got. First, the reasonable ones:
Ken said:
It depends on the business requirement. If business rules need to be changed on the fly then a rules engine framework makes the most sense. If, as [...]

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Two articles

February 25, 2009

Two articles from me that you might like to check out. First in Oracle’s Journal of Management Excellence 2009 February I have a Guest Commentary on The Overinstrumented Enterprise arguing that companies are investing too heavily in monitoring systems while under-investing in making those same systems manageable. This is similar to the argument I made [...]

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Decision Management and software development II – Model Driven Engineering

February 13, 2009

Continuing this weeks posts on using decision management to improve development,  I thought I would post on how decision management should be part of model-driven development (model-driven engineering, a model-driven architecture or whatever).
The recent, and premature, discussion of the death of SOA led Johan den Haan to post SOA is dead; long live Model-Driven SOA [...]

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Come to the Enterprise Decision Management Summit in 2009

January 28, 2009

Enterprise Decision Management Summit 2009
at the Bellagio in Las Vegas, Nov. 1-5, 2009

Business Rules
Decision Management
Business Alignment Symposium – New!
“How-to” Project Labs – New!
Business Process Management Track – New!
CEP Workshop – New!

Make sure you’re on the Business Rules Forum mailing list – sign-up [...]

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IBM and ILOG – Java, COBOL AND .Net

January 23, 2009

Continuing my series on the opportunity for IBM now it has completed its acquisition of ILOG, I wanted to discuss multi-platform support in the ILOG BRMS. This is an issue because there is an apparent tension between IBM’s behavior over the last few years and ILOG’s:

IBM is seen as a very Java-centric company
IBM’s recent focus [...]

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Decision Mangement is where CRM goes next

January 18, 2009

Elana Anderson, now at Unica, wrote a nice piece titled Where CRM Goes Next for Baseline Magazine. In a short piece she highlights some of the key challenges for CRM/Marketing going foward:

It must become more focused on interactive marketing, engaging with customers
It must break free from old habits like fixed campaign schedules and a focus [...]

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With Data Mining you can even scare Walmart…

January 16, 2009

BusinessWeek had an interesting article in December about the growth of Tesco, a British grocery chain, and on its use of data mining as a competitive weapon. Here’s a quote:
Analysts say that Tesco’s big advantage over major international rivals, which also include Germany’s Aldi and Lidl, is its unrivaled ability to manage vast reams of [...]

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Transforming retail with analytics and decision management

January 12, 2009

Tom Davenport has done some research into analytics and retail (reported here: Retailers recognise analytics as key to business transformation. Here’s a quote from the new item:
Retailers today are searching for ways to derive more customer intelligence, marketing savvy and operational insight from their overflowing databases. In addition to acknowledging that the use of analytics [...]

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