Posts tagged as:

EDM

Decisioning platforms and managing business rules

October 8, 2009

While at the recent Gartner BPM conference (twitter feed at #gartnerbpm) I got some interesting questions from @gagan_s. He saw my posts on the bare essentials of making rules work and @skemsley’s post on my advanced decisioning for process excellence session (recording here).
The first question he asked was a follow-up to Jim Sinur (@jimsinur) saying [...]

Read the full article →

Decision Management Summit – early bird extended

September 22, 2009

I am the chair of the Summit and I am going to give …

A Keynote on Smarter Systems for Uncertain Times

A Tutorial on Maximizing the ROI of a Business Rules Investment with Decision Management

A Special Talk on Performance Management and Agility

The Early Bird rate for the Summit has been extended one extra week
PLUS there is [...]

Read the full article →

Webinar: 5 core principles of Decision Management

September 15, 2009

[ September 23, 2009; 10:00 am to 11:00 am. ] I have just announced a new webinar series through my company, Decision Management Solutions. The first one is next week, an introduction to 5 core principles of Decision Management:

Little decisions add up
The purpose of information is to decide
You cannot afford to lock up your logic
No answer, no matter how good, is static
Decision Making is a [...]

Read the full article →

Interview – Putting customer value to work

August 31, 2009

Brent Leary interviewed me last week and posted it on his Social CRM blog. You can read about the interview, and listen to it here: Brent’s Social CRM Blog: Putting Customer Value to Work with Enterprise Decision Management – A Conversation with James Taylor. In it Brent and I mention an upcoming webinar with the [...]

Read the full article →

Book Review – Business Rule Revolution: Running Business the Right Way

August 1, 2009

Business Rule Revolution: Running Business the Right Way by Barbara Von Halle, Larry Goldberg
The book is a collection of chapters, not necessarily designed to be read in sequence. The chapters include:

A great summary of various rules projects surveyed by KPI showing the focus on agility, consistency, knowledge management, legacy modernization, business control (though interestingly not [...]

Read the full article →

Comprehensive report on decisioning technology

May 4, 2009

Neil Raden of Hired Brains and I have just published a new report on the Technology for Operational Decision Making. You can get the executive summary from my company site or register and download the full report. The report will also be available from the sponsors – without whom the report would not have happened. [...]

Read the full article →

CRM Magazine highlights the power of Decision Management

May 1, 2009

CRM Magazine has a great article on decision management this month and it is available on line. As the summary says:
Neither your best guess nor your gut instinct is good enough anymore. Fortunately, with enterprise decision management, the technology and methodology now exist to help you reach a better conclusion.
Check it out, along with some [...]

Read the full article →

Welcome CRM blog radio listeners!

March 19, 2009

Well I did the Blog Talk Radio thing with Blake Landau this morning and hopefully there are some visitors today as a result. UPDATED: Here’s a link to the podcast – Decision management and CRM.
If CRM is your thing, check out the Customer Experience category or this series on using decision management to build a [...]

Read the full article →

Decision Management focuses on Microdecisions for Macro Impact

March 5, 2009

Syndicated from ebizQ
Tom Davenport had a post today on Microdecisions for Macro Impact that pointed out on the key benefits of decision management, with its focus on operational decisions:
If you can identify a few key microdecisions that can be addressed and improved, you can often dramatically improve performance.
“Micro decisions” is a phrase Neil and I [...]

Read the full article →

Here’s how decisions and rules relate (and how to manage them)

March 5, 2009

One of the questions I get often is around how decisions and business rules relate. People want to know so they can design their system and so they can manage change. I recently got a request for a link to a post describing the difference and I realize that, though I have lots of posts [...]

Read the full article →

Business Rules to Programmers – Methink thou doest protest too much III

February 27, 2009

Syndicated from ebizQ
Concluding my response to – Programming Sucks! Or At Least, It Ought To it’s time to answer the specific comments I got. First, the reasonable ones:
Ken said:
It depends on the business requirement. If business rules need to be changed on the fly then a rules engine framework makes the most sense. If, as [...]

Read the full article →

Two articles

February 25, 2009

Two articles from me that you might like to check out. First in Oracle’s Journal of Management Excellence 2009 February I have a Guest Commentary on The Overinstrumented Enterprise arguing that companies are investing too heavily in monitoring systems while under-investing in making those same systems manageable. This is similar to the argument I made [...]

Read the full article →

Decision Management and software development II – Model Driven Engineering

February 13, 2009

Continuing this weeks posts on using decision management to improve development,  I thought I would post on how decision management should be part of model-driven development (model-driven engineering, a model-driven architecture or whatever).
The recent, and premature, discussion of the death of SOA led Johan den Haan to post SOA is dead; long live Model-Driven SOA [...]

Read the full article →

Come to the Enterprise Decision Management Summit in 2009

January 28, 2009

Enterprise Decision Management Summit 2009
at the Bellagio in Las Vegas, Nov. 1-5, 2009

Business Rules
Decision Management
Business Alignment Symposium – New!
“How-to” Project Labs – New!
Business Process Management Track – New!
CEP Workshop – New!

Make sure you’re on the Business Rules Forum mailing list – sign-up [...]

Read the full article →

IBM and ILOG – Java, COBOL AND .Net

January 23, 2009

Continuing my series on the opportunity for IBM now it has completed its acquisition of ILOG, I wanted to discuss multi-platform support in the ILOG BRMS. This is an issue because there is an apparent tension between IBM’s behavior over the last few years and ILOG’s:

IBM is seen as a very Java-centric company
IBM’s recent focus [...]

Read the full article →

Decision Mangement is where CRM goes next

January 18, 2009

Elana Anderson, now at Unica, wrote a nice piece titled Where CRM Goes Next for Baseline Magazine. In a short piece she highlights some of the key challenges for CRM/Marketing going foward:

It must become more focused on interactive marketing, engaging with customers
It must break free from old habits like fixed campaign schedules and a focus [...]

Read the full article →

With Data Mining you can even scare Walmart…

January 16, 2009

BusinessWeek had an interesting article in December about the growth of Tesco, a British grocery chain, and on its use of data mining as a competitive weapon. Here’s a quote:
Analysts say that Tesco’s big advantage over major international rivals, which also include Germany’s Aldi and Lidl, is its unrivaled ability to manage vast reams of [...]

Read the full article →

Transforming retail with analytics and decision management

January 12, 2009

Tom Davenport has done some research into analytics and retail (reported here: Retailers recognise analytics as key to business transformation. Here’s a quote from the new item:
Retailers today are searching for ways to derive more customer intelligence, marketing savvy and operational insight from their overflowing databases. In addition to acknowledging that the use of analytics [...]

Read the full article →

Using business rules to close the SOA knowledge gap

January 8, 2009

Dan Rosanova wrote a piece on The SOA Knowledge Gap that made me think (again) about the value of business rules as a way to manage requirements. Dan points out that

“A unique SOA challenge is its need to bring together SMEs from across the enterprise.”

Now this is true but I don’t believe that better management of requirements is the answer. In fact what is needed is a way to turn what the SMEs know into something that can be managed in a repository and used to power systems directly. Working with SMEs to create sets of business rules to represent their know-how not only allows this knowledge to be stored in an executable format – reducing the likelihood of implementation error and speeding deployment and maintenance – it also allows each SME or SME group to manage their own rules. A modern Business Rules Management System (BRMS) will allow different users to have different access to rule sets, allowing each set of rules to be managed by those who know them best or those who “own” them. The BRMS can then be used to package up the relevant rules – typically many sets from many SMEs – into a decision service that can be deployed into a service-oriented architecture.
Because the SME’s can edit the rules directly, business agility is increased because the time from the SME realizing that a change is needed to the time when that change is deployed can be cut dramatically using the rule management features of a typical BRMS.
Dan’s comments about how to gather the know-how from SMEs are all good, but gathering their know how as requirements and not rules is going to limit the good it can do. I have blogged a lot on this topic but check out these two posts on the difference between requirements and Requirements and on how to fit business rules into a software development lifecycle.

Read the full article →

First Look – Sonetto Retail

December 29, 2008

I got a briefing on IVIS Group’s Sonetto product this week. Sonetto is most famous as the platform for Tesco’s multi-channel strategy. Sonetto is a product designed to focus on multi-channel operations, especially (but not exclusively) multi-channel retail. They make the very valid point that multi-channel retail is complex. Not only do retailers have multiple [...]

Read the full article →