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dynamic process

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

Pegasystems had good years in 2011 and 2012 they say, with Q4 2012 being particularly strong and good results from their decision management products. They have over 2,000 employees as they go into their 30th year and are targeting $500M this year. Pegasystems maintains its focus on a platform business with a number of specific [...]

A recent Gartner group announcement said something that caught my eye Seventy percent of high-performing companies will manage their business processes using real-time predictive analytics or extreme collaboration by 2016, according to Gartner, Inc. “It has been technically possible to implement real-time analytics in transactional and record-keeping operational applications for decades. However, few business processes [...]

I got to hear Jim Sinur (@jimsinur)talk about intelligent business operations – what he sees as the future of business process and business rules at Building Business Capability 2012. Jim sees two critical trends – a focus on incremental transformation and a new business/IT gap driven by the business’ focus on business process and IT’s focus [...]

I am participating in the ebizQ BPM in Action series this month.  I am speaking on Advanced Decisioning for Process Excellence at 1pm on June 23. Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment — all are make or break issues for process excellence. But are these really process issues at [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Not only must the platform support complex and potentially long-running cases, it must do so in a decision- and automation-centric way. It is not enough for the platform to support the definition of complex cases and their tracking and management over [...]