March 11, 2009
Eric Arnum, editor of Warranty Week, gave an overview of the industry as a whole. Clearly the recession is taking its toll. Starting with new home builders it has spread to RV makers, auto makers, various retailers, GE and others. Warranty is important in many of these company’s challenges and some, like Hyundai, are trying [...]
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April 28, 2008
Next up was Chris Collard of Dell talking about building a decision engine. Chris had done an implementation at Dell Financial Services and was sharing some of his experience with replicating that at Dell. Chris talks about decision engines as full decomposed applications – data, process and logic all externalized. Chris’ central thesis is
Effective Decision [...]
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