JT on EDM

I wrote an article on customer decisioning – To Focus on Your Customer, Focus on Your Decisions – in Frost & Sullivan’s Customer Contact eBulletin. Enjoy

I got a chance to get an overview of the latest release of Oracle Real-Time Decisions, 3.0. This is the platform for real-time decisions on which various applications (for call center, web etc) are built and sold as part of the Oracle Applications suite.
The vision of this product is to optimize “return on attention” – [...]

The International Business Rules Forum™ is the premier Conference dedicated to Business Rules, where the future of Business Rules, Decisioning, Compliance & Enterprise Design is taking shape! This year’s event covers Business Rules, Decision Management, Business Process, Governance and Compliance. Once again I will be giving a tutorial and a keynote and acting as track [...]

Angoss has just released a new version of their data mining and predictive analytics software, version 7.0. Key themes for 7 were:

Optimization
Mining enhancements like data weighting, in-database analytics, new statistics
Support for more complex IT environments
Usability

Angoss has long supported the development of strategies or decision trees – models that define the relevant customer segments for a [...]

Cyrus Montakab posted on Business Rules in Legacy Modernization recently in response to a post of mine and I wanted to respond to it. I wanted to respond in particular to his comment that:
even for the modules that can be fitted into a business rule, is it viable to re-architect re-factor the existing COBOL code [...]

At last year’s Business Rules Forum I participated in a great panel on future trends in business rules and decision management with Ron Ross of BR Solutions, Don Baisley of Microsoft and Jim Sinur of Gartner. You can check out the transcript on BR Community.
Don’t forget this year’s event – the premier opportunity to learn [...]

Neil Raden of Hired Brains and I have just published a new report on the Technology for Operational Decision Making. You can get the executive summary from my company site or register and download the full report. The report will also be available from the sponsors – without whom the report would not have happened. [...]

I got an update from the folks at IDIOM recently. The founders say they got started with data modeling in the early 80s and realized this could not deliver model-driven development because the whole process thing did not work. By the 90s they had found an approach that worked as a model-driven approach but the [...]

Syndicated from BeyeNetwork
I participated in a panel at IBM’s launch of its new Business Analytics and Optimization service line this week. I wrote a quick post to go with the launch and having attended and heard the IBM folks talk about it and had a chance to talk with some of them I thought a [...]

A little while ago I got an update from Unica. While Unica may seem like a slightly tangential topic for me it actually is not. Not only do I think that many efforts to adopt decision management start with customer marketing decisions (Unica’s focus as part of Enterprise Marketing Management) but Unica has done a [...]